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Reviewed 21 August 2017

The property is breathtaking, and views from various parts of the property are also breathtaking. The main pool is the showstopper, and the lobby is situated perfectly so that it gives you the million dollar view that's in every photograph of the hotel. The service -- from the front desk staff to the valets to the restaurant and housekeeping teams -- is terrific: everyone is friendly, courteous, and so helpful. You're definitely made to feel welcomed and important.
As in other reviews here, the hotel does seem to be in need of an update: the furniture in the room and in the public spaces are showing their age with scratches and scuffs, for example, and considering the rates at the Montage, you expect a little bit more. However, just get over it and enjoy everything else that this hotel has to offer!

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank cja2k1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_Riess, General Manager at Montage Laguna Beach, responded to this reviewResponded 25 August 2017

Thank you for sharing your kind review. We are so pleased you felt well taken care of by our staff and hope to welcome you back to Montage Laguna Beach very soon.

Sincerely,
Rick Riess
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

This is our third time at the Montage Laguna, and hopefully won't be our last. You have surpassed yourselves this visit in every way. It is our last day of vacation.
The suite is incredibly spacious with two full baths (very important when traveling with 2 teenagers) and immaculate. Sitting on the balconies looking for dolphins is a simple pleasure.
The service is above and beyond. The Montage pays incredible to detail to important matters such as food allergies and dietary restrictions. They do it with sincerity and with a smile. It is very much appreciated.
Since last year's visit, poolside service has improved from excellent to phenomenal. Since lovely Aria's promotion, the staff is warm, attentive, and wonderful. Special shout out to Kenny, Justin, and Polin.
Come to Laguna Beach for the sunsets, the lagoon, the coves, and the gorgeous weather.
Come to the Montage for the unsurpassed experience.

Stayed: August 2017, travelled with family
2  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_Riess, General Manager at Montage Laguna Beach, responded to this reviewResponded 21 August 2017

Thank you for taking the time to share your experience with us! We are so happy you enjoyed your stay and will make sure to share your positive service experiences with the team. We look forward to welcoming you back to Montage Laguna Beach, hopefully in the near future!

Sincerely,
Rick Riess
Managing Director

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Reviewed 14 August 2017

Just had lunch yesterday at the Mosaic Bar and Grill yesterday. The food was really good and the service was the best I've had in a long time anywhere. The weather was perfect and the grounds were beautiful. I'm a local and haven't been back to the Montage in a while and was really glad I went.

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Kerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_Riess, General Manager at Montage Laguna Beach, responded to this reviewResponded 15 August 2017

Thank you for taking the time to share your experience at Mosaic Bar and Grille. We are glad you felt well taken care of by our staff and we look forward to welcoming you back in the near future!

Sincerely,
Rick Riess
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

Travelers should be aware that this property changed ownership last year. The former and current owners are locked in dispute as to which should pay for the long-overdue update. The upshot of this is what you see in the photos accompanying this review. Definitely not what is expected form the super-premium reputation of his brand.

What's BAD about the Montage Laguna Beach:
1. Tired and worn-out property (see photos).
2. Corporate feel, leaving the valiant staff trying their best to create a high-end experience but unable to really deliver. It's all to big and brash to achieve that very special feeling of the highest-end luxury you know when you experience it but are equally conscious of when missing.
3. Outrageously expensive, even by super-premium standards. It felt like the guest experience included being gouged at every possible opportunity. ($370+ for a facial or massage, $120 just to sit by the quiet pool adjacent to the spa (away from noisy children), room service automatically adds a 20% tip, plus a $5 delivery charge AND has the audacity to leave the tip line open on the bill, $50/ night just to park the car - so they expect guests to arrive by bus?).
4. Dog owners should think twice about bringing beloved pets. Whilst advertising a welcome, the dog felt anything but so. Not allowed in the lounge, pool or any area where food served. That leaves ...... only the bedroom really. Not the most satisfying of experiences either for dog or owner. Maybe better they say 'leave your pet at home, you'll enjoy your stay much more'.
5. The property has 250 bedrooms, so around 500 guests at capacity. There are 250 poolside seats. Consequently try to get a seat by the pool when the hotel is at full occupancy and all you'll get is a grumpy pool attendant shrugging shoulders at yet another unhappy guest questioning why all the unoccupied seats with towels on them. Oh that will be the unenforced 1-hour chair-vacant policy messing it up for everyone else.
6. The mattress in a super-premium lodging should feel sublime. Think Mandarin-Oriental (which if you've never experienced it try one, just for the sleep you get!). Mine sagged and felt like it was beyond time for a change.

What the hotel does well:
1. Friendly, efficient valet staff.
2. Fast room service, correctly serving food from heated trolley-tables.
3. Attentive duty manager who listened to my complaints, volunteered that many guests feel the same and offered a 'resort credit' for the disappointments. Really, I'd really much rather have had expectations met and no credits.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank IanL62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_Riess, General Manager at Montage Laguna Beach, responded to this reviewResponded 14 August 2017

Thank you for taking the time to share a review about your stay at Montage Laguna Beach. We are disheartened to hear that elements of your stay were disappointing and did not meet your expectations. We would like the opportunity to speak with you further about your visit. Please view the private message I have sent.

Sincerely,
Rick Riess
Managing Director

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Reviewed 13 August 2017

I took my two sisters to The Montage Laguna Beach during the youngest sister's birthday. I had visited the beautiful beach behind the property numerous times, but never stayed on property. The stay was very impressive. The location is the highlight of this property. It is situated directly on the ocean with amazing views from most of the rooms. The pool is gorgeous. However, the rooms are quite small in comparison to the size of a room at other resorts. For example, the Resort at Pelican Hill the rooms are much larger. The top feature of The Montage is the location. A beautiful location for sun, fun and enjoy a beautiful sunset dinner and/or wine with family or loved ones.

Stayed: September 2016
1  Thank Jeanniene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_Riess, General Manager at Montage Laguna Beach, responded to this reviewResponded 14 August 2017

Thank you for your kind review and for staying with us to celebrate your sister's birthday. We look forward to welcoming you back in the future.

Sincerely,
Rick Riess
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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