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“BEAUTIFUL PROPERTY OVERLOOKING THE SEA!”

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Montage Laguna Beach
Ranked #1 of 23 Hotels in Laguna Beach
Certificate of Excellence
Reviewed 26 May 2015

The location of the resort in relation to the sea is stunning! We had a lovely room with a partial sea view but because of the layout of the property and beautiful grounds, I didn't feel like I missed out, not having a full sea view. The restaurant on property overlooked the ocean and had it's own vegetable/herb garden which I absolutely loved! We were at the property for a conference so I was unable to experience it but hope to return and do just that at some point!

My only frustration during our stay was a couple of plumbing issues in our room. The shower had an offensive smell of sewer gas. I'm not sure if that is because it was a ground floor unit but it was definitely unpleasant. I called for maintenance to take care of it but the odor never completely resolved. We also had a problem with the toilet running so maybe this was all connected. Maintenance did come to fix these issues, I was only sorry we had to be bothered with it and in the end not have a complete resolution.

I would still rate this resort a four star even with those issues. If you have time, make sure and walk down to the beach and explore the cliffs...stunning!

  • Stayed: October 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MindyKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioSouzaDoR, Director of Rooms at Montage Laguna Beach, responded to this reviewResponded 29 May 2015

Thank you for being our guest at Montage Laguna Beach last October. We are happy that you enjoyed your stay at our property yet regret that it was not perfect in every way. I've sent you a private message with my contact information and hope that you will reach out to me before your next visit so we may ensure a flawless experience.

Appreciatively,
Mauricio Souza
Director of Rooms

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491 - 495 of 1,395 reviews

Reviewed 26 May 2015

Exquisite. The view of the ocean is amazing, the deck outside the room so inviting. The bed is true heaven and the bathroom is out of this world. The pool, and LOFT and Mosaic Grill were absolutely to die for! I want to live here!

Room Tip: I don't thiink there is such a thing as a bad room, but, I would request on off of ground floor...
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  • Stayed: May 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynnie2448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2015

I was there for a short vacation in early March 2015. As you walk into the lobby, you totally blow past the front desk because the oceanview is directly across the lobby and doesn't get in the way. Service. food and rooms were the top of AMAZING! I felt very special and the service is the reason why. Too bad the ocean was still cold but good thing the pool wasn't. Me and my 3 kids spent a lot of time outdoors (coming from Chicago in March, that doesn't happen) and it was refreshing to be in the sun, if only for 4 days. We actually saw a sea lion sunbathing on the rocks of the beach!

Cute little art town surrounding the property. We didn't go out of the property much because we didn't have a car, but when we did, we rented one from the hotel and did a Disneyland trip. I have to say, it was great to come back to a luxurious room after a crazy day with the Mouse (Mickey, that is).

  • Stayed: March 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ekaihatsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioSouzaDoR, Director of Rooms at Montage Laguna Beach, responded to this reviewResponded 29 May 2015

Thank you for vacationing at Montage Laguna Beach with your family! We are delighted that you had a memorable time and hope to welcome you back in the near future. During your next visit, it will be our pleasure to arrange for the Resort Driver to provide transportation for you within the limits of Laguna Beach - please inquire with the Concierge team. It may also be fun for the children to experience the free Laguna Beach trolley that operates on the weekends throughout the year and daily throughout most of the summer. We look forward to your next adventure with us!

Gratefully,
Mauricio Souza
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2015

This is an absolutely beautiful property on the ocean in Laguna Beach. It is beautifully maintained. The grounds are gorgeous and there are gardeners constantly maintaining them. The central lobby is large and on an open plan with a bar at one end and seating throughout. It is located on the fourth floor so the view of the ocean and property can be seen as you enter the hotel. The rates are very high but the property is unusually beautiful. Scan the internet to find your best rate. Most of the rooms have Ocean views. I wish that I had had a better understanding of room types. Some rooms on the ground floor have lanais so that you can go through your room and walk around and sit or eat outside. Some rooms have balconies where you can sit outside. I think it depends on who you are travelling with in order to make the best choices. There is an Oceanside pool and hot tub. There is a private pool for people 21 and older who use spa services. There is a beautiful restaurant on the fourth floor called the Loft and a restaurant poolside. The hotel car will take you to town and collect you when you are done. There are many events taking place on the lawn and in the center of the hotel facing the ocean. If noise from events bothers you make sure to ask what is planned during your stay and plan your rooms accordingly. There is a fire pit overlooking the Ocean for nighttime s'mores and conversation. The spa is wonderful and will do their best to make you have an enjoyable experience. There is a gym, a store and a private pool. My only problem here is that there were six of us traveling together: my husband , our children and their friends. If four of us were having spa treatments we were not allowed to sit by the spa pool with the other two people who did not have treatments. We were not here during high season so this became an annoyance and meant time lost with my children who are young adults. What made it particularly upsetting is that the back gate was open and people were coming and going as they pleased. I think the staff should be able to use their judgement depending on capacity. A happy guest is better than twenty empty chairs. I planned this trip well in advance and my husband and I took a beautiful suite by the ocean. The room was exquisite. The fireplace was an added bonus and as I had hoped our children came and hung out in the living room. It was immaculate and lovely. The only problem was that it was next to all the parties so at times the noise and speakers from music was anything but relaxing. My children had ocean front rooms and they were extremely happy. There were some housekeeping problems but this was addressed quickly. If you were up early breakfast came in twenty minutes. As the day progressed delivery took a lot longer. I asked for a card so I could order the night before and that worked perfectly. I was told people just call and order but then a card appeared. WHAT?! The breakfast in the loft was excellent and worth getting dressed to enjoy. When we arrived we had lunch in the Loft and for some reason everything was extremely slow. The most interesting and intelligent thing is that the hotel has a trainer and birds of prey hidden behind bushes that are used to scare off the birds so they don't disturb you while you are eating. That's what I call service. We had a few blips along the way but everything was addressed by the hotel manager as we checked out. I was and am very appreciative of his attention and most of all his making the effort to make me happy before I left. All six of us had a wonderful time relaxing and enjoying the resort. My adult children were sorry to leave as was I. I would definitely return. I would highly recommend this resort. Take the time to book the right room for your needs. If you are unhappy for any reason let the manager know so he can address any issue. I would give the manager 5 stars for doing his job well. I am giving four stars because some of the other staff need to make better decisions when faced with situations. Finally I want to compliment the guys at the pool. They were absolutely terrific: got us seats, placed umbrellas and made sure food was delivered. Best run pool I have ever had the pleasure of enjoying. My advice is: spend the money for this experience, you will not be sorry. Everyone in my group can't wait to return. By the way I also love the Montage in Beverly Hills- great location!

Room Tip: Make sure that you are specific about your needs. Ask where events are and when.
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  • Stayed: May 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank NC R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_Riess, Manager at Montage Laguna Beach, responded to this reviewResponded 12 June 2015

Thank you for your thoughtful review. We are so happy to hear that you and your family enjoyed Montage and took advantage of the many amenities we offer.

We apologize that your spa pool experience wasn't perfect. Our Spa pool is a quite area that operates differently than our main pool, allowing guests receiving treatments and our Montage residents to relax while maintaining a serene environment. This policy is designed to enhance the overall guest experience; we regret that it hindered yours. We hope to welcome you back in the very near future.

Sincerely,
Rick Riess
Managing Director

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Reviewed 22 May 2015 via mobile

This is a great hotel with breathtaking views. The spa is first class as well. The service is impeccable and always willing to please One of the best places for relaxation in Southern California. Fabulous food will top off a great experience.

Stayed: October 2014
Thank Gbusiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Montage Laguna Beach

Address: 30801 South Coast Highway, Laguna Beach, CA 92651-4221
Phone Number:
Region: United States > California > Orange County > Laguna Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Laguna Beach
#1 On the Beach Hotel in Laguna Beach
#1 Spa Hotel in Laguna Beach
#1 Romantic Hotel in Laguna Beach
#1 Family Hotel in Laguna Beach
Price Range: €646 - €1,128 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Montage Laguna Beach 5*
Number of rooms: 250
Official Description (provided by the hotel):
Montage Laguna Beach is a luxury California beach resort where guests enjoy premium services including including rejuvenating wellness options at the 20,000-square-foot Spa Montage; gourmet dining at Studio, The Loft, or Mosaic Bar and Grille; outdoor relaxing by one of two onsite pool decks; and much more. ... more   less 
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Also Known As:
Montage Laguna Beach Hotel Laguna Beach
Montage Hotel Laguna Beach
Montage Resort Laguna Beach

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