My partner and I went for a 1 hour horse ride at liberty ranch. We were recommended by the hotel to go horse riding here. Upon arrival we told the man at reception we were beginner riders and that we had only been horse riding a few times however we have had no previous issues on other horse rides. He wasn’t sure which horse to put us on and then put myself on Kira and my partner on a male horse. My partner was not sure from the beginning as his horse was bucking his head a lot, my partners horse did not respond to him pulling the rein to stop and had a mind of its own, we walked onto the beach and the guide told me to wait with my horse while he went on his horse to get my partner as his horse would not stop eating even though we were pulling the rein. I had my rein tight to have my horse stay still and it took off for about 10 metres even though I was pulling on the rein to stop. I was very afraid as I felt I had no control of my horse and we asked to go back to the ranch. I would highly not recommended this for any beginners the horses are not well trained and I did not feel safe at all. The guide was great he spoke good enough English and took us back when we asked to go back. They should have more staff walking with the horses during a horse ride. We weren’t offered any refunds even though they knew we were not suited for the horses we were given and that we had returned early unhappy after feeling very unsafe.
Thank You for your feedback and sorry to hear your experience wasn`t good.
Our customers safety is very important to us and that`s why we always arrange for beginners a guide to walk beside each horse. Hard to say why there was a misunderstanding with your booking, a level of your riding, if you were not able to have a guide walking beside your horse.