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All reviews great location across the street walking distance beach hb
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Reviewed 29 July 2018 via mobile

What a major disappointment. From being told my niece couldn’t step foot on the property without securing her own room (she was going to visit us in our room) to the dirty rooms, this place was a huge disappointment. The front desk personnel were rude. The hallway leading to our room was dark, dank and had very dirty, stained carpet. The room itself...again, dark and had a musty smell. Our feet were black after walking on the floor. The bathroom was dated and there was what appeared to be mold on the ceiling. The sink and mirror were in the room, beside one of the beds. It appeared that someone attempted to update it but they really missed the mark. The beds were mediocre. The linens? Unacceptable. The blanket on each bed was the cheapest, thinnest material I’ve ever seen. One pillowcase had what appeared to be bloodstains. The air conditioning was loud. The security lock was actually broken in half. The balcony was furnished with one old, dirty white plastic chair. One. Upon check-in, we were informed that only 4 people were allowed in the room. And that there was to be “no partying”...the front desk clerk actually said no partying Besides the location, this place had one thing going for it...the rooftop. We wanted to watch the sunset our first night. Well, you have to go to the front desk to get a key. They policed how many people were allowed up there at one time. 8. 8 people at one time. We had that many in our group between the two rooms we had. We missed the sunset because the lady at the front desk had to give us a stern talking to about how there was not more than 8 people allowed on the roof at one time. When we walked through the lobby to go to the beach on several occasions, if the personnel *did* look up, they didn’t acknowledge us AT. ALL. I have never been in a hotel where the staff didn’t at least smile at you. The staff that we encountered acted as if they were doing us a favor by letting us stay there. Never again. For the rate we were charged ($200/per night and we were there 2 nights with 2 rooms), it would have been nice to have someone say hello. I would not recommend this place to anyone.

Date of stay: July 2018
Trip type: Travelled with family
2  Thank vsr0171
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 July 2018

The employees were unfriendly, the place was dirty, the carpets are so old they are faded and sticky. the hot tub had mold. Would not recommend this to anyone.The parking garage is small and dark and the garbage cans were never emptied. The only friendly faces were the ladies in the laundry room.

Room tip: I don't recommend any room to anyone.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Mary W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2018 via mobile

This was probably one of the worst customer service experiences I’ve ever had in my entire. And hands-down the WORST hotel—and I’ve stayed in plenty of them being a military spouse. If I could rate into the negatives, I absolutely would. I wasn’t even allowed to VISIT my aunt who has just been diagnosed with cancer. (This was one of her bucket list items before she started treatment.) We were told they absolutely would call the police on me if I even stepped foot onto the property without a room. We ended up with a second room so we could all be together, since they live thousands of miles away. The floor was DISGUSTING—black feet only minutes after walking on it. The hallways were so dark and dreary. I walked past the front desk to go to the beach—not a SINGLE person at that desk looked up to greet me. NOT ONE. The hot tub was yellow with dirt all in the bottom. And to top it off, when I went to check out, I didn’t even get so much as a “thank you” for staying there. “You’re all set” we’re the exact words to me—the only words that were said. The location is the only positive thing this place has going for it.

Date of stay: July 2018
Trip type: Travelled with family
3  Thank BusbyA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2018 via mobile

You can't complain about the location of this hotel. It is across the street from the beach and a 10 minute walk to all the restaurant and shops.
The hotel itself was ok. The lobby is pretty dated. Our room was on the first floor looking at a cement wall. The room looked to have "updated" recently, but the workmanship was not of high quality. However, for the price it was clean and relatively comfortable. It was at least $100 a night cheaper than other options.

We didn't go to the free breakfast, so I can't comment on that.

All in all, an ok stay for the price, given the great location.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank CCL_JO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2018 via mobile

Hotel is conveniently located at HB pier which is right in the middle of everything. Walking distance to food,shopping,beach and spa, which is awesome bc parking is expensive in SoCal and you have to pay to park every where you go. I will for sure be back thank you

Date of stay: June 2018
Trip type: Travelled as a couple
Thank josh m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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