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“Huge bugs. Many of them.”

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Hampton Inn & Suites Highland
Ranked #1 of 2 Hotels in Highland
Certificate of Excellence
Reviewed 31 October 2014

I stayed here for a night and woke up to itching and scratching. I removed the covers and huge tick size bugs infested the white sheets and pillows. I couldn't believe my eyes. They were literally next to my body just crawling around. They came and inspected and said yes their are bugs and did nothing at all. DO NOT STAY here. I have picture and video of how many were crawling in the sheets.

  • Stayed: October 2014
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5  Thank Titi3289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 4 November 2014

I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We appreciate you bringing this to our attention and will work to make sure the problem is addressed. Please contact us at the information below if we can be of any further assistance.

Thank you,

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387 - 391 of 586 reviews

Reviewed 12 October 2014

I stay at Hampton Inn regularly on business travel and this hotel was up to the Hampton Inn standards I have come to expect. The hotel is located near the highway. I had a room on the side facing the highway but I found it to be quiet nonetheless. I would certainly recommend it to others.

  • Stayed: October 2014, travelled on business
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Review collected in partnership with Hampton
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director of Sales at Hampton Inn & Suites Highland, responded to this reviewResponded 13 October 2014

Thank you for staying at our Hampton Inn & Suites. We love hearing your a regular within the Hampton family. We strive to give the best service possible and have shared your review with our staff. We look forward to seeing you again!

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Reviewed 11 October 2014

We have stayed many times at this Hampton and found the staff to be very pleasant and helpful, very clean and comfortable rooms, excellent breakfast and we like the interaction and shuttle with the San Manuel Casino. A very nice getaway for us.

  • Stayed: October 2014, travelled as a couple
    • Value
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Review collected in partnership with Hampton
Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director of Sales at Hampton Inn & Suites Highland, responded to this reviewResponded 13 October 2014

Thank you for staying at our Hampton Inn & Suites. We love hearing your a regular within the Hampton family. We strive to give the best service possible and have shared your review with our staff. We look forward to seeing you again!

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Reviewed 9 October 2014

I stayed at this hotel for about (3) weeks and found a lot to like and some things that were completely unacceptable. I liked the suite that I had a lot. But it wasn't the first room that they gave me. The first one had a toilet issue that never really got resolved and it took (3) days of putting up with repairs that never seem to work. I have to add that the repair people were friendly and wanted to help it just didn't seem like they had the knowledge or tools. First order of business in a hotel room is a toilet that works. So I moved one floor up and loved it for the most part. It's hard to believe but the biggest issue I faced was getting replacement towels. I kept hearing from the staff that they had a towel shortage. Message to management: this is a horrible way to run a hotel. Stacy cleaned my room and was fantastic.

  • Stayed: September 2014, travelled on business
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Thank Fritz98045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director of Sales at Hampton Inn & Suites Highland, responded to this reviewResponded 13 October 2014

Thank you for staying at our Hampton Inn & Suites and thank you for taking the time to tell us of your experience. Of course dealing with toilet issues is not our standard, nor is the lack of supplies for your room. We strive to give the best service possible and have shared this information with our staff. We look forward to seeing you again!

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Reviewed 7 October 2014

I love leaving good reviews but I can't do it this time.
I live about 1/2 hr away from this hotel and it is the best hotel around. I stayed here because my daughter was getting married just around the corner. I made my reservation a couple of weeks in advance. I asked for a 2 queen room with a pull-out couch. She told me there would be no problem. When I checked in, it wasn't available. Someone had just upgraded their room in front of me and they were probably given my room. The room was super small. I have stayed here before and was given a very nice room but this time was not the case. I went back downstairs and tried to get a nicer room for my family. . This was a special occasion and I had told them this when I first made my reservation. There was nothing they could do they said except give me a small refund. I am not very happy and will not recommend this hotel to anyone! I even asked for a late checkout the next day (just an hour later) so my grandbabies could go swimming and they said NO!

Room Tip: I don't know if I can add a tip. Nothing helped me. Did not get the room I requested and didn...
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  • Stayed: October 2014, travelled with family
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Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John P, Director of Sales at Hampton Inn & Suites Highland, responded to this reviewResponded 13 October 2014

Thank you for staying at our Hampton Inn & Suites. I apologize you are unhappy with your experience. Of course we strive to give the best service possible and have shared this information with our staff. At times, current guests will extend their stay, which can alter the room availability. We do work hard at accommodating all requests and hope you will stay with us again. Should you stay choose to do so, please contact the sales office for special requests. We look forward to seeing you again!

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Additional Information about Hampton Inn & Suites Highland

Address: 27959 Highland Ave, Highland, CA 92346-2767 (Formerly Hampton Inn & Suites - Highland,Ca @ San Manuel Village)
Region: United States > California > Highland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Highland
Price Range: €91 - €112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites Highland 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Hampton Inn & Suites at San Manuel Village is located off the I-330 and Highland Ave. Just minutes from San Manuel Indian Bingo & Casino and has a 24hr Complimentary Shuttle to the Casino. Plus we are just minutes from downtown San Bernardino, just minutes from all “Major” Corporations located in San Bernardino, Redlands, Fontana, and Upland. Also just 25 minutes from Big Bear Mountain, Snow Summit Ski Resorts and Ontario International Airport.We have two great resturants located in our Village; Sports Watch Bar & Grill & Mi Cocina.. ... more   less 
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Also Known As:
Hampton Inn & Suites - Highland,Ca @ San Manuel Village Hotel Highland
Hampton Inn And Suites - Highland,Ca @ San Manuel Village

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