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“Nice hotel, inconvenient location”

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Candlewood Suites Lax Hawthorne
Ranked #6 of 11 Hotels in Hawthorne
Reviewed 17 October 2017 via mobile

Booked this hotel because my buddy needed an airport shuttle and I've enjoyed candlewood suites in the past.
I was upgraded to a one bedroom suite which was nice and spacious.
Kitchenette was nice and had newer appliances.
Need a new and better tv channel line up and an onscreen guide would be nice.
Also please update the HVAC units in the room as they are outdated and noisy and often freeze and stop working.
Didn't really like the parking garage situation but I felt good that my car was locked in at night.
Only stayed a night but had a quiet and good stay.
My friend got on the shuttle just fine and there were no other issues.
I possibly would stay again if I need a hotel with a shuttle again.

Stayed: October 2017, travelled with friends
Thank HotelGuruGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inessa U, Manager at Candlewood Suites Lax Hawthorne, responded to this reviewResponded 18 October 2017

Dear HotelGuruGirl:
Thank you for such a fantastic and detailed review! I believe you really described our hotel perfectly. We believe it's our staff, clean and comfortable rooms that make our hotel unique. Our management team will review your comments and suggestions about HVAC units and TV channel selection. We appreciate our guests comments, and I know our future guests appreciate the feedback as well as what to expect when they arrive.
Inessa U.

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4 - 8 of 158 reviews

Reviewed 6 October 2017

I chose this hotel primarily because they did not charge extra fees for parking. I booked a studio suite with a queen bed and it was very comfortable. I used the free laundry facilities and to wash and dry my clothes at the end of my stay. The staff was friendly and helpful. I did not spend a lot of time at the hotel. This was my first visit to L.A. I was only there to take a shower and get some sleep. I would definitely stay again.

  • Stayed: September 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank EliteTraveler4Life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inessa U, Manager at Candlewood Suites Lax Hawthorne, responded to this reviewResponded 14 October 2017

Dear EliteTraveler4Life:
Thank you kindly for posting a review through Trip Advisor! We greatly appreciate all of our guests comments both positive and negative, as it allows our management team to review our operations and adapt accordingly. In your case, we couldn't be happier that your stay was great! I'm glad our staff were able to meet your needs, and I'm glad you found the free laundry facility convenient. Since we are truly an extended stay hotel, we believe that the length of time here at our hotel gives you the opportunity to see what we're truly about: clean and comfortable rooms, wonderful service, and great amenities for our guests, such as complimentary wi-fi, fitness and business centers, as well as complimentary laundry and Gazebo area for BBQs with friends and family. Thank you for your wonderful review, and we look forward to serving you again in the future!

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Reviewed 8 August 2017

Easy check-in and nice personnel.
Room configured as two double beds, and nice. Except for the padded chair which had several rips and worn spots.
Carpet could use a cleaning, but everything was clean.
There is a fridge, microwave and kitchen plates, bowls etc. available. All working and clean.
The area around the hotel has several fast food restaurants close by. However, the area does have several homeless wandering street. And when I asked at the front desk if it good to walk in the area, they suggested driving might be a better choice.
But we never felt insecure. And there are people monitoring the parking garage area and has a key entry for the garage. I felt very safe, but I do understand the caution.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Warren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inessa U, General Manager at Candlewood Suites Lax Hawthorne, responded to this reviewResponded 11 August 2017

Dear Warren C:
Thank you so much for such a detailed review! We all work incredibly hard to make every guest's stay unique and memorable. We value your business as we know you have many choices when choosing a place to stay, and we're glad your stay with us mostly met your expectations. Thank you again for your review, and I hope if you find yourself in the area again, we get the chance to serve you once more. Hopefully, this time we are able to impress you!

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Reviewed 30 July 2017

We used the Candlewood Suites Hawthorne as the IHG alternative hotel closer to the airport was fully booked. The free shuttle eventually came and we arrived at the Suites in Hawthorne mid evening, approximately 4 miles from LAX airport. The area did not feel particularly safe at night with people sitting on the footpath and corner outside the hotel and adjacent to McDonalds across the road. The hotel itself looks pleasant from the outside, however on entering, the lobby is plain and the corridors are reminiscent of a rest home or hospital. The male on reception was very matter of fact and not particularly welcoming, simply stating 'NAME' when we approached the desk. Our room was clean but hot when we arrived, the air con had not been activated ahead of our arrival. The beds were comfortable, however the level of noise from the elevator on the adjacent wall made it impossible to get an undisturbed sleep throughout the night, which was a real problem after a long international flight. We asked to be moved but the short reply was there were no other rooms available. The air conditioning unit is also noisy when on cool. We would not choose to stay at Candlewood again simply for the reason there was no genuine effort made to resolve our issue, or warn us ahead our room was going to be where it was. The reception lady the following morning was very pleasant and sympathised with us, even acknowledging management should not use this particular room (118) for commercial purpose. Our advice - do not stay here.

Room Tip: Ask to be away from the elevator and at the back of the hotel away from the busy road.
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  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank cruizee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inessa U, General Manager at Candlewood Suites Lax Hawthorne, responded to this reviewResponded 1 August 2017

Dear cruizee:
Thank you for taking the time to post a review about your recent stay. We always hope our guests have an above average and memorable experience, and it seems we missed our opportunities during your stay to do that. I do want to take this opportunity to personally and sincerely apologize not only for that but for your other inconveniences as mentioned in your review. Thank you again for posting your review. It is very much appreciated by myself as well as the entire management team.


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Reviewed 29 July 2017

Rooms are clean but hotel is on noisy street, so sleeping can be hard. Internet is really bad and most of the time you cannot even surf.

Hotel van is slow and I had to wait over 45 minutes until I finally gave up and took a cab.

Room Tip: No restaurants, except fast food, are very close.
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  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank nuge744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inessa U, General Manager at Candlewood Suites Lax Hawthorne, responded to this reviewResponded 31 July 2017

Dear nuge744:
Thank you kindly for taking the time to post a review on your experience. We greatly appreciate feedback, both positive and negative. Needless to say, I'm less than thrilled about your overall experience being less than expected. The quality of your service is something I will look into personally; and I apologize for any inconvenience you encountered while with us. I apologize if we were unable to resolve your internet issues. I thank you again for taking the time to share your experience. I understand it was disappointing, but I want to ensure you again this is something I will look into and correct. And I hope your future travels are brighter.
Inessa U.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Lax Hawthorne

Address: 11410 Hawthorne Blvd, Hawthorne, CA 90250-2312
Phone Number:
Region: United States > California > Hawthorne
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Hawthorne
Price Range: €110 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Lax Hawthorne 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Specializing in Extended Stays our hotel features the Candlewood Cupboard Convience Store, a lending DVD Library and 24 hour Fitness center. You'll find fully equipped kitchens, high speed internet access, large work spaces and free parking. We are minutes from great shopping and entertainment. ... more   less 
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Also Known As:
Candlewood Suites Lax Hawthorne Hotel Hawthorne

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