This style of Hilton is not exactly what one would expect. Upon arrival, I had to make myself known to the two gentlemen at the front desk, who proceded to eye me with a raised eyebrow. I was then provided my keys, and (since I asked for a valentines special package) they were supposed to provide me Champagne at a certain time (which I requested beforehand) they were incredibly early and ruined the timing of the evening with my wife. Worse yet, I had expected to be able to order room service, having asked when the kitchen was open till I was not warned "there's no room service." I found out later when I read the menu and attempted to call for a meal. No one answered, apparently they were not available. At 7 pm on the Friday before valentines, while the hotel is providing special packages specially for couples the restaurant was closed before 8pm. It was a travesty. I couldn't even order something to bring back to my room. Nobody was around the main desk following 9pm. So, when I went to hook up my netbook to do some searching for good dining around and found I didn't have a cat5 cable we were out of luck since nobody was there to assist in either getting me connected to the wifi (which didn't work out of the box) or allowing me to purchase/rent a cable. Thank god for the iPhone or this night would have been ruined. After dinner we rented a movie, which the price of which was not well displayed (15.99!) and I purchased it without fully understanding how much it would cost. Later we went to bed after having the 20 dollar bottle of champagne (which cost 30 dollars a night extra....) and were awoken constantly by either the staff making calls right outside our full length single paned windows, or by the gym which was right behind us. Had the room booked for 2 nights, left after one.
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- Also Known As:
- Hilton Garden Inn Gilroy Hotel Gilroy
- Gilroy Hilton Garden Inn
- Hilton Gilroy