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“Emergency Use ONLY!”

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Extended Stay America - Fresno - North
Ranked #39 of 64 Hotels in Fresno
Reviewed 19 July 2017

Currently at this facility. Front-desk compentent/helpful. Very, intrusive, corporate mandates making guests work harder than they should. If you gave credit card info, WHY make guest physically come to verify more charges? Answer: "In case of dispute, we have evidence you swiped it yourself." Reasonable, but smacks of internal problems. Location: Pretty good. Maintenance: Outstanding. Room at 50.° Incredible guy showed us tech to warm up. Parking: Good. But put on your walking shoes. Big facility. We are displaced guests, from a wildfire evacuation. Room: ...well...you judge (see photo). No bed bugs. Too expensive for what'she offered, but it was available with 5000+ seeking shelter from fire. Stay here only if you have to, because extras you ain't gonna get!

Room Tip: Don't front desk profile you! Better accommodations are available.
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  • Stayed: July 2017, travelled on business
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Thank Mignon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fresno - North, responded to this reviewResponded 20 July 2017

Thank you for your feedback. We are pleased to know you enjoyed your overall stay and that you were impressed with the service provided by our staff. However, I am sorry if any inconvenience was caused while you were here. We appreciate your business and hope to have the opportunity to welcome you back soon!

Sincerely,
General Manager

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8 - 12 of 78 reviews

Reviewed 10 July 2017

I was so disappointed with the quality and cleanliness of the room. The sheets where stained, the room had a horrible smell in it; I'm not sure if it came from the carpet being dirty or the sink, very dim lighting. Will never stay here again.

  • Stayed: July 2017, travelled with friends
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Review collected in partnership with Extended Stay
Thank alejandral348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fresno - North, responded to this reviewResponded 11 July 2017

I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We regret the inconvenience this caused. I hope you and your friends will give us another chance the next time your travels bring you all this way so that we can make it up to you.

Sincerely,
General Manager

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Reviewed 8 July 2017

This is not a place I would ever recommend cleaning does not exist inside or outside. No maintenance is between 8-5 M-F. TV rarely has quality reception when addressed with staff was told sorry that is how it is. Trash is left in the parking lot and the outside trash cans are so full the contents fall all over the ground regularly. Frequently the trash was not removed from the room on "cleaning day" Internet is really sketchy. I stayed here for several months for business and was never more disappointed in staff attitudes or cleanliness. The manager is extremely rude and not willing to address any issues.

  • Stayed: July 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank nancydO4392IJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fresno - North, responded to this reviewResponded 9 July 2017

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We would like to regain your trust and hope to serve you again in the future.

Sincerely,
General Manager

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Reviewed 3 July 2017 via mobile

My family stayed here 2 nights while on vacation. The room was decent, beds were pretty good. Nice having a mini kitchen to help with food costs. My complaint - at checkout on Sunday morning at 9:15 am the front office was locked. Another guest was outside and said there was a note-be back in five. So we are waiting- looking in Windows and see the gal out back smoking. Now another guest is waiting to get in for the grab and go breakfast- so my husband walks around back to let Lindsey know that there is a line and she replies I'll be right up there. She finished her cigarette then finally came back. By the time she opened up the doors there were 6 guests waiting. Very disappointed to have to wait to check out while some is on a smoke break especially at mid morning check out time and when Lindsey knows there are guest waiting. I would probably not stay again- because of the poor customer service.

Stayed: June 2017
Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fresno - North, responded to this reviewResponded 4 July 2017

Michelle, thank you for choosing to stay with us on your family vacation. Please accept our apology for the front desk department associate who negatively influenced your otherwise great experience at our hotel. Please be assured we will investigate the circumstances you described and take the appropriate action to prevent it from reoccurring. We hope you will consider giving us a second chance so we can prove this is not typical of our usual service.

Sincerely,
General Manager


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Reviewed 1 July 2017

Was going for economy over quality. The location was perfect, near the freeway and medical offices I needed. Was a quiet room with adequate furnishings. Had a peaceful stay. The office staff was very very nice and friendly. Great coffee and muffins.

  • Stayed: June 2017, travelled solo
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Review collected in partnership with Extended Stay
Thank maryrM119JG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fresno - North, responded to this reviewResponded 2 July 2017

Thank you for being our guest and for sharing your feedback. We are pleased to know our location was ideal for your trip and that you liked our courteous associates. It was a pleasure having you here, and we hope to be at your service again soon.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Fresno - North

Address: 7135 N Fresno St, Fresno, CA 93720-2936
Phone Number:
Region: United States > California > Fresno
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #39 of 64 Hotels in Fresno
Price Range: €65 - €95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Fresno - North 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Extended Stay America-Fresno North is located in the Riverpark area of Fresno. It is our priority to give each guest exceptional guest service and valuable accommodations. "Your home away from home". We are close to a variety of restaurants, shopping and medical facilities. Our rooms all have full size refrigerators, stove top, microwave, complimentary WIFI, on site laundry facilities and you are welcome to bring your pets with you (there is a fee), there is complimentary kitchenware, available upon request. We look forward to giving you a memorable stay. ... more   less 
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Also Known As:
Extended Stay Fresno
Fresno Extended Stay

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