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Reviews (64)
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9 - 14 of 64 reviews
Reviewed 20 May 2017 via mobile

We booked at room at the holiday inn for one night sat may 20 th through Expedia. Check in was at 3 pm. We got to the hotel a little before four to be told that our room wasn't ready. We were told another 30 minutes. When we asked what could be done for our inconvenience and we were told "nothing" because we booked through Expedia. The holiday inn doesn't get our money- Expedia keeps it. What???!!!! She obviously has no clue what she's talking about. The holiday inn preferred guests wanted late-check out so our room wasn't ready. In addition a lady in the lobby yelled at me to be nice as she was getting the keys to her room she paid for. I asked her if she would like to trade rooms and she declined. Haha. Girl working was Maria G. Said she was a manager and no one else was available to talk to. Don't waste your time or money. We are now at the Hampton across the street with a great room and great service.

Stayed: May 2017, travelled as a couple
Thank Jen131313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Itzel H, Director of Sales at Holiday Inn Express & Suites Fresno Northwest-Herndon, responded to this reviewResponded 22 May 2017


I would like to apologize for the inconvenience you experienced at the Holiday Inn Express Fresno Northwest.
We will take your feedback and retrain our staff and make the necessary changes to improve.
Thank you for your feedback, I hope you can give us a second chance in your future visit to Fresno.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017

The room, breakfast and amenities were very nice. Managers reception was a nice touch. Wifi worked extremely well. Location might be a deterrent for some, but the close freeway and mall access is nice.

Room Tip: Keep windows closed. Hotel is between busy rail line and freeway
  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank ESSIrvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina L, Director of Sales at Holiday Inn Express & Suites Fresno Northwest-Herndon, responded to this reviewResponded 19 April 2017

Thank you for your awesome review. We hope to see you back again soon!

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Reviewed 14 March 2017 via mobile

We customarily stay further north in central California when we visit the state however this past weekend was the regional robotics competitions and our preferred motels were booked solid.

This motel is an a older industrial area in north Fresno county. It is literally sandwiched between the CA 99 on its west side and a very busy Union Pacific rail line on its east side. There is a Hampton Inn across the street, and I imagine the noise issues would pertain to them also.

The street between them was bumper to bumper with parked semi trucks. The drivers apparently leave their trucks there for the weekend as they go home. I mention them only because the street between the motels has traffic and exiting either motel is a challenge because you have to get well into the street to see past the semi's to look for approaching cars.

The HI was clean, accessible and met our lodging needs. The room was very well maintained by housekeeping and the room by Holiday Inn standards seemed larger than expected.

Light sleepers will have to choose between constant highway traffic noise on the west (backside) side and noisy trains such you can feel their vibrations on the east side (frontside).

The complementary breakfast is the absolute same irrespective of which Holiday Inn Express you stay in. Adequate but nothing you would pay for.

If you seek lodging in north Fresno county right off the CA 99 this motel is quite acceptable provided you know the exterior noise challenges.

Stayed: March 2017, travelled with family
Thank Craig A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Fresno Northwest-Herndon, responded to this reviewResponded 12 April 2017

Hello Craig A S,

Thank you for choosing the Holiday Inn Express Fresno northwest - Herndon and posting a review and rating your stay.

I would like to apologize if your stay was less than satisfactory as a result of the noise coming from the neighboring train tracks. Despite this, we appreciate that you found the property to be clean and very accommodating. We value your IHG Rewards Club membership and your comments, suggestions and ratings have been forwarded to the management and ownership of the property for review and necessary action.

Here at the Holiday Inn Express Fresno northwest - Herndon , it is always our goal to ensure that our guests enjoy the best hotel experience when they walk through our doors, and with your feedback, we definitely can achieve that.We hope that you can come visit us again in the future and continue to consider IHG properties for your lodging needs wherever your travels may bring you.

Sincerely,

Wazay P.
Case Manager
IHG Service

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Reviewed 31 January 2017 via mobile

I spent about 7 hours at this location during my stay. The hotel was near capacity, but they worked to get me into a room at a good rate. The room and bathroom were very clean. There was also a complimentary continental breakfast, which opened at 5:30 AM.

The best thing I noticed, due to my short stay, was the location. It was close to the freeway, close to a shopping center, and immediately next door to a Starbucks that opened at 4:30 AM.

For a short stop like I had, the hotel easily met my needs. There is a railroad crossing nearby, but the only train I heard was not too late and was short.

Stayed: January 2017, travelled on business
1  Thank nickleec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zulema H, General Manager at Holiday Inn Express & Suites Fresno Northwest-Herndon, responded to this reviewResponded 1 February 2017


Thank you for sharing your experience at the Holiday Inn Express & Suites Fresno Northwest. I am very happy to hear that we met your expectations. We hope to see you next time you are in Fresno!

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Reviewed 12 October 2016

Staff was very attentive, Super clean and the amenities are spot on..Love the pool and hottub.. We have 6 rooms and everyone is happy with the accomodations...Good breakfast and very friendly staff..One of the better ive sayed at

Room Tip: Ask to be by the pool
  • Stayed: October 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Doug K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina L, Director of Sales at Holiday Inn Express & Suites Fresno Northwest-Herndon, responded to this reviewResponded 14 October 2016

Thank you very much for taking the time to recognize our extra effort. Please come back again soon. Thanks again!

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