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“Pretty good hotel for the area”

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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon
Ranked #29 of 64 Hotels in Fresno
Reviewed 13 June 2017 via mobile

We stayed here two nights because the pool was broken at the original IHG hotel we booked.

The area is not great at all but there is a Starbucks adjacent to the hotel. Besides that you will need to drive 5 miles or so to find anything. Not the area you want to be walking around.

The hotel is a bit dated, but very clean and up to what I consider IHG standards. The staff was excellent, they are the reason for four stars.

We used the pool, hot tub, fitness room and dining room for breakfast. All of these amenities were great. Pool and hot tub were a lot of fun for the kids and they were very clean and well maintained. Fitness room is small but has full dumbbell rack, bench, cardio machines.

Breakfast had a large assortment of everything from fresh fruit, eggs, bacon, cereal, and something for everyone.

Tuesday through Thursday they also do a thing in the restaurant where they serve complimentary beer and wine and tacquitos or hot wings from 5pm-7pm. There's also non alcoholic beverages available. This was a cool surprise after swimming all afternoon the restaurant is next to the pool so we had a snack and drinks without going up to the room.

Overall good hotel with good rates

Stayed: June 2017, travelled with family
Thank MMBabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Itzel H, Sales Manager at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this reviewResponded 14 June 2017

Thank you for your review! We are glad you had a pleasant stay. I am very pleased to know that we have provided a warm and welcoming feeling to your recent stay at the Holiday Inn Express & Suites Fresno Northwest-Herndon. I would like to thank you on behalf of my team for sharing your comments, we will be more than happy to have you and your family members stay with us in the future.

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3 - 7 of 58 reviews

Reviewed 20 May 2017 via mobile

We booked at room at the holiday inn for one night sat may 20 th through Expedia. Check in was at 3 pm. We got to the hotel a little before four to be told that our room wasn't ready. We were told another 30 minutes. When we asked what could be done for our inconvenience and we were told "nothing" because we booked through Expedia. The holiday inn doesn't get our money- Expedia keeps it. What???!!!! She obviously has no clue what she's talking about. The holiday inn preferred guests wanted late-check out so our room wasn't ready. In addition a lady in the lobby yelled at me to be nice as she was getting the keys to her room she paid for. I asked her if she would like to trade rooms and she declined. Haha. Girl working was Maria G. Said she was a manager and no one else was available to talk to. Don't waste your time or money. We are now at the Hampton across the street with a great room and great service.

Stayed: May 2017, travelled as a couple
Thank Jen131313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Itzel H, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this reviewResponded 22 May 2017


I would like to apologize for the inconvenience you experienced at the Holiday Inn Express Fresno Northwest.
We will take your feedback and retrain our staff and make the necessary changes to improve.
Thank you for your feedback, I hope you can give us a second chance in your future visit to Fresno.

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Reviewed 15 April 2017

The room, breakfast and amenities were very nice. Managers reception was a nice touch. Wifi worked extremely well. Location might be a deterrent for some, but the close freeway and mall access is nice.

Room Tip: Keep windows closed. Hotel is between busy rail line and freeway
See more room tips
  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank ESSIrvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina L, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this reviewResponded 19 April 2017

Thank you for your awesome review. We hope to see you back again soon!

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Reviewed 14 March 2017 via mobile

We customarily stay further north in central California when we visit the state however this past weekend was the regional robotics competitions and our preferred motels were booked solid.

This motel is an a older industrial area in north Fresno county. It is literally sandwiched between the CA 99 on its west side and a very busy Union Pacific rail line on its east side. There is a Hampton Inn across the street, and I imagine the noise issues would pertain to them also.

The street between them was bumper to bumper with parked semi trucks. The drivers apparently leave their trucks there for the weekend as they go home. I mention them only because the street between the motels has traffic and exiting either motel is a challenge because you have to get well into the street to see past the semi's to look for approaching cars.

The HI was clean, accessible and met our lodging needs. The room was very well maintained by housekeeping and the room by Holiday Inn standards seemed larger than expected.

Light sleepers will have to choose between constant highway traffic noise on the west (backside) side and noisy trains such you can feel their vibrations on the east side (frontside).

The complementary breakfast is the absolute same irrespective of which Holiday Inn Express you stay in. Adequate but nothing you would pay for.

If you seek lodging in north Fresno county right off the CA 99 this motel is quite acceptable provided you know the exterior noise challenges.

Stayed: March 2017, travelled with family
Thank Craig A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this reviewResponded 12 April 2017

Hello Craig A S,

Thank you for choosing the Holiday Inn Express Fresno northwest - Herndon and posting a review and rating your stay.

I would like to apologize if your stay was less than satisfactory as a result of the noise coming from the neighboring train tracks. Despite this, we appreciate that you found the property to be clean and very accommodating. We value your IHG Rewards Club membership and your comments, suggestions and ratings have been forwarded to the management and ownership of the property for review and necessary action.

Here at the Holiday Inn Express Fresno northwest - Herndon , it is always our goal to ensure that our guests enjoy the best hotel experience when they walk through our doors, and with your feedback, we definitely can achieve that.We hope that you can come visit us again in the future and continue to consider IHG properties for your lodging needs wherever your travels may bring you.

Sincerely,

Wazay P.
Case Manager
IHG Service

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Reviewed 31 January 2017 via mobile

I spent about 7 hours at this location during my stay. The hotel was near capacity, but they worked to get me into a room at a good rate. The room and bathroom were very clean. There was also a complimentary continental breakfast, which opened at 5:30 AM.

The best thing I noticed, due to my short stay, was the location. It was close to the freeway, close to a shopping center, and immediately next door to a Starbucks that opened at 4:30 AM.

For a short stop like I had, the hotel easily met my needs. There is a railroad crossing nearby, but the only train I heard was not too late and was short.

Stayed: January 2017, travelled on business
1  Thank nickleec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zulema H, General Manager at Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon, responded to this reviewResponded 1 February 2017


Thank you for sharing your experience at the Holiday Inn Express & Suites Fresno Northwest. I am very happy to hear that we met your expectations. We hope to see you next time you are in Fresno!

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Additional Information about Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon

Address: 7191 W Kathryn Ave, Fresno, CA 93722-9305
Phone Number:
Region: United States > California > Fresno
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #29 of 64 Hotels in Fresno
Price Range: €79 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon 3*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the brand new Holiday Inn Express & Suites Hotel Fresno-Herndon Northwest.The hotel is conveniently located off HWY-99, just minutes away from Fresno Airport, the Fresno City Center, and the Convention Center. We are in the heart of the central valley close to Madera, Chowchilla, and Tulare. Imagine having all the space and tools you need for business: high-speed Internet, a specialized work area in your room and a complimentary business center. And you re just minutes away from Riverpark Shopping , dining, entertainment and all the adventures that Fresno has to offer. No matter what brings you to the Fresno area, your room at our hotel is your personal retreat. We offer comfort with luxury bedding, plush towels, modern decor and 32 flat screen HDTV with plenty of premium cable, sports and movie channels. Stay fit at our complimentary fitness center or enjoy the California sun at our outdoor pool.Enjoy our hot, complimentary breakfast with possibly world s most delicious cinnamon rolls! Businesses and organizations near the hotel include California State University, Costco, Foster Farms, and Mor Furniture. Nearby attractions include Island Water Park, Table Mountain Casino and Yosemite National Park and many more!! Our friendly staff welcomes you to experience the new fresh look and feel of our Holiday Inn Express & Suites. ... more   less 
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Holiday Inn Express Hotel And Suites Fresno Northwest-Herndon

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