Firstly, we booked and paid directly via the Hotel Website - not via a third party website, not via a travel agent, and not via a discount Matta Fair voucher, or whatever. That means we paid the villa in full.
Check-in was terrible, reading from past reviews it seems that this problem has never been solved. You are made to wait like in a budget hotel, queuing up like cattle in a herd. I waited 45 minutes to finally get to the desk. And it was also a long queue for check-out too.
The only saving grace for this pretentious hotel is the spectacular Straits view, provided you select the appropriate villa type. Everything is a let-down.
Lexis Hibiscus is a wannabe hotel, offering so-called 5 star accomodation with a 2-star policy and service. A self-proclaimed 5-star hotel with 5-star price, but in actuality a 2-star establishment with a run-down room, plastic cups in the room, battered towels, smelly toilet and murky private pools.More
- Free Parking
- Breakfast included