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“Was expecting something more than we experienced.....”
Review of Lake Natoma Inn

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Lake Natoma Inn
Ranked #7 of 11 Hotels in Folsom
Certificate of Excellence
Reviewed 6 December 2017

The location was right, and the holiday season provided an opportunity for an enjoyable evening, but the service and food left a lot to be desired.
It took a while to get the dinner service underway for our event, and the wait-staff was doing all they could to take care of us, but the food was either overcooked or lukewarm and was not to the level of our expectations (or what was proposed).
Also, one member of our group had their room broken into during dinner, and apparently the only security camera is in the lobby! Staff was not very helpful with that matter.

Room Tip: Top floor, back of hotel, lock up your valuables.
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  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 240 reviews

Reviewed 23 November 2017

Right adjacent to the Lake and in historic downtown Folsom, this Hotel makes the town walkable and easily accessible. Beautiful location, big clean rooms, helpful staff and reasonable prices. A real winner!

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank erikberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia85, Director of Sales at Lake Natoma Inn, responded to this reviewResponded 24 November 2017

Thank you! We look forward to welcoming you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile

The hotel has a lot of possibility, with its amazing location and proximity to downtown full Sun. However, the maintenance on the hotel is lacking, and the coffee pot and microwave situation should be improved.

Stayed: October 2017, travelled on business
Thank Lisa I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia85, Director of Sales at Lake Natoma Inn, responded to this reviewResponded 17 November 2017

Hello Lisa,
Thank you for your comment. It woujld be helpful if you could give me some specifics re maintenance issues--and the coffee maker and microwave. That way I can address the items with the appropriate people.
Patricia

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Reviewed 10 November 2017

thankfully i booked this on AMEX so i will get a refund. Booked this for an employee who had to leave a night early for a family emergency. they said they wouldnt charge for the last night and did it anyway. manager doesnt really care. "we dont have any record of that and there is nothing i can do...."

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank AnthonyWestfall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

Hotel location ideal. Just park your car and walk to fun shops and great dining downtown. Hotel was very disappointing-wasn't as cozy as it appeared on website. Third floor had weird smell. Room was clean but worn. Hotel could use some updating. Lounge very unappealing. Outdoor garden area is nice thou. Absolutely no complimentary coffee or any other perks. Front desk NOT welcoming-appeared disinterested in guests. My friend stayed at the Garden Hilton-that was far superior than this Inn. Hotel has potential but needs some updating and improvements-AND front desk could use some customer service training. Again location great Inn just okay. Don't plan to stay again.

Stayed: October 2017, travelled with family
Thank Sandie2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lake Natoma Inn

Address: 702 Gold Lake Dr, Folsom, CA 95630-2559
Phone Number:
Region: United States > California > Folsom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Folsom
Price Range: €92 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Natoma Inn 3*
Number of rooms: 138
Official Description (provided by the hotel):
Nestled along the American River between Historic Folsom and Lake Natoma's beautiful landscape, Lake Natoma Inn is quiet and intimate. Whether you're in town for business or pleasure, our casual and friendly atmosphere will make your stay one to remember.Consider the Lake Natoma Inn for your upcoming event---whether planning an intimate event for 20 or a lavish wedding for 250, our attentive staff will ensure your event is memorable. Lake Natoma Inn offers beautiful outdoor ceremony sites and elegant indoor reception venues. ... more   less 
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Also Known As:
Lake Natoma Hotel Folsom
Lake Natoma Folsom

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