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“Great family hotel”

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Residence Inn Los Angeles LAX/El Segundo
Ranked #8 of 13 Hotels in El Segundo
Certificate of Excellence
Reviewed 9 August 2017

This is the way hotels should be (hear that Hyatt House El Segundo).

I arrived for my stay at 230 and my room was ready. The front desk clerk was professional and informative. I'd asked for a room facing the pool and was given Suite 133 - which is not in the main building. Just one caution - these rooms are near the train tracks and can be a but noisy.

The room itself was clean and spacious. The bed was one of the most comfortable beds I've ever slept on. And even though the pillows were pretty soft, the whole nights sleep was great.

There was a nice family vibe around the pool and the basketball court as well as in the dining area.

When I had two issues with the toilet, the front desk clerk offered to send the engineer "right away." By the time I'd returned to the room in the afternoon, not only were the issues fixed but the room was clean and refreshed as well. Rosa, who took care of my room, was awesome.

Another poster mentioned the parking. The spaces go fast at night!

Overall a great hotel at which I'd stay at again.

Room Tip: Main building rooms are best.
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  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank ric808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 439 reviews

Reviewed 29 June 2017

This is a Residence Inn at its finest.

After a quick call to the hotel, the shuttle arrived quickly and whisked us to the hotel.

Check-in was effortless and extremely friendly. The staff even saved us some food from the “social hour” (which we had for lunch the following day).

We were upgraded to a two-bedroom suite. After a long international flight, I slept extremely well.

The breakfast was good and we even sat in the outdoor patio, much to the amusement of the locals at that time of year.

There is really not much else to say, other than it was an excellent stay! It was probably the best hotel of our trip.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
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Thank Wembleygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2017

I spent 8 hours here on an International arrival/layover. I chose the property because it qualified for a the Chase Marriot annual free night. Check-in was quick and friendly. The room was reasonable and good sized. There's a kitchen area for extended stayers. Breakfast was put out on time and was reasonably good. I was able to get back to the airport in about 15 minutes in morning rush hour.

  • Stayed: May 2017, travelled solo
    • Value
    • Cleanliness
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1  Thank Rickybrowneyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded 13 June 2017

Dear Rickybrowneyes,

Thank you for taking the time to write a review regarding your short stay with us. I am glad to hear that our location was conveniently located near the airport and the facility and services out our hotel meet your needs and expectations.

We hope to see you again when your travels bring you back to our area and you get to spend a little more time with us.

Sincerely,
Ursula Rohler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2017

Parking is at a premium at this property. We arrived about 11:00 pm on a recent Saturday and the parking lot was completely full. Cars were parked in fire lanes. Cars were parked in front of the garbage containers. There were so many cars parked in the front of the main entrance to the property it resembled a used car lot. When we inquired at the front desk we were informed that the property has 150 rooms and just 130 parking spots. The front desk attendant informed me that I could park my car close to the front door and leave my keys in an envelope she had at the front desk.

Other than that, it was a good hotel. Very convenient off the freeways and close to LAX. Rooms were clean, breakfast was good.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank kmjg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded 30 May 2017

Dear kmjg,

Thank you for sharing details of your recent experience with us.

I sincerely apologize that you encountered parking issues during your visit, but we are glad to hear that other than the parking, your stay was enjoyable and our hotel was conveniently located to meet your needs.

We hope to see you again next time you come to visit the area.

Sincerely,

Report response as inappropriate
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Reviewed 27 May 2017

A nice location on El Segundo close to all the major companies in the area and a bit outside the high traffic areas. Pretty much a typical Residence Inn. Nothing great, nothing horrible. You will want to treat the room keys with extra special love, as they get demagnetized very easily. I had mine reset about once a day, and several desk staff said that was a chronic issue with the current setup they use. Hey, not the end of the world, and not a big deal. BUT, watch out for their billing you after you check out! They seem to be a little loose and easy on that.

  • Stayed: May 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank rew88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnElSeg, General Manager at Residence Inn Los Angeles LAX/El Segundo, responded to this reviewResponded 30 May 2017

Dear rew88,

Thank you very much for taking the time to write a review regarding your recent stay with us. We are sorry to hear that you encountered several problems with your keys during your stay. We are also truly sorry to learn that there were billing errors on your final bill. I would be happy to assist you get this matter rectified. Please feel free to contact the hotel directly at your earliest convenience and we will get this issue resolved.

We look forward to hearing from you.

Sincerely,
Ursula Rohler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Los Angeles LAX/El Segundo

Address: 2135 E El Segundo Blvd, El Segundo, CA 90245-4503 (Formerly Residence Inn LAX El Segundo)
Region: United States > California > El Segundo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in El Segundo
#2 Family Hotel in El Segundo
#3 Business Hotel in El Segundo
Price Range: €129 - €287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Los Angeles LAX/El Segundo 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Residence Inn Lax El Segundo Hotel El Segundo
Residence Inn El Segundo
El Segundo Residence Inn
Residence Inn Los Angeles LAX/El Segundo California

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