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All reviews front desk breakfast buffet is silicon valley coffee maker nice hotel santa clara the breakfast area fitness center location is great great business great place to stay first choice business travel home away from home great breakfast rose hgi
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Reviewed 11 August 2018

We stayed here in July 2018 due to an unplanned family situation. Despite the short notice, the staff were very accommodating and helped us check in, and a few days later extend our stay. They were also nice enough to do so without us having to move rooms. The lobby area is quite nice, and there is also a nice outdoor patio to enjoy the California weather. There is a supermarket and some restaurants within walking distance.
The room was clean, and a good size for a family of three.

Thanks to the staff for helping us get through a rough time!

Stayed: July 2018, travelled with family
Thank worldtraveller933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian V, General Manager at Hilton Garden Inn Cupertino, responded to this reviewResponded 30 August 2018

Dear woldtraveller933,

Thank you for taking a moment to share your experience. I am happy to hear you found the staff and location to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

Sincerely,
Adrian V

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

This hotel is located in a prime area of Cupertino. Next to both the Vallco Village and Valco Park shopping centers. Also close to the new Main Streer Cupertino full of shops and restaurants. Perfect for those looking for close restaurants and shopping. Additionally it is located near many large businesses such as Apple headquarters, Kaiser-Permenette Hospital as well as many other businesses. Located next to I-280, easy access to San Francisco or San Jose.

The hotel itself is very comfortable and has been kept in great condition with constant upgrades providing a guest with any thing they need for business or pleasure. The morning breakfast includes made to order omelettes, eggs, and even a great bento box featuring eggs, miso soup and salmon. The hostess Rose will make sure your experience will be a great one. Many travel groups stay at the hotel and are able to eat together either inside or outside on the patio.

Enjoy the area by staying at this hotel to stay relaxed and refreshed.

Stayed: August 2018, travelled with family
Thank Jon I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian V, General Manager at Hilton Garden Inn Cupertino, responded to this reviewResponded 30 August 2018

Dear Jon I,

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel location and breakfast to your to your liking. Rose is a SUPERSTAR and we are very lucky to have her. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

Sincerely,
Adrian V

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Reviewed 6 August 2018

We stayed based on other trip advisor reviews and I must say this was a wonderful place. The hotel is in a very good location, I felt very safe there and there are a lot of great restaurant options very close. The hotel is also very clean and has a wonderful, friendly and helpful staff. They offer cookies and fruit infused water in the lobby which was a nice touch. The room was nice, had a coffee maker which is a welcome touch, and the beds were very comfortable. We found the room and especially bathroom/shower to be very small, but for the price we can't complain. The prices here compared to others in the area were unbelievable, especially for the quality of the hotel and location. It's also a very short and easy drive to the (San Jose) airport which was an important factor for us. We would certainly stay here again if we're ever in the area. Also, because we are Hilton rewards members we received 2 complimentary bottles of water which was a nice surprise.

  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank TravelinMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian V, General Manager at Hilton Garden Inn Cupertino, responded to this reviewResponded 30 August 2018

Dear TravelinMac,

Thank you so much for your kind review. I am glad to hear that the TripAdvisor platform helped you decide on where to stay in Cupertino. I also wanted to let you know that we have a complimentary TESLA X shuttle service to and from the San Jose Airport as well as a 3 mile radius. We look forward to welcoming you back in the near future.

Sincerely,

Adrian Villalobos

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Reviewed 2 August 2018

Overpriced room; overpriced breakfast; not satisfied with support of staff. It is conveniently located for freeway access. Rooms are okay. Web access is standard, so nothing special. Not impressed with restaurants in the area.

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Freiling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian V, General Manager at Hilton Garden Inn Cupertino, responded to this reviewResponded 30 August 2018

Dear Freiling,

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We would like another opportunity to WOW you next time you are in the area, thus feel free to contact me directly if you choose to give us another chance.

Sincerely,
Adrian Villalobos

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Reviewed 1 August 2018

an excellent hotel and great staff. the manager was very accommodating and the breakfast staff, esp an older lady went out of her way to make breakfast special for my daughter. i would recommend this hotel as it was clean, efficient and the location was perfect.

  • Stayed: July 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 89trinac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian V, General Manager at Hilton Garden Inn Cupertino, responded to this reviewResponded 30 August 2018

Dear 89trinac,

Thank you so much for your kind review. I am glad Rose our breakfast server made your breakfast experience special. We appreciate the recommendation, thus we look forward to welcoming you back next time you are in the area.

Sincerely,
Adrian V

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