We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Hotel is good but service at the breakfast buffet is rude”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ayres Hotel & Suites in Costa Mesa - Newport Beach
Ranked #2 of 23 Hotels in Costa Mesa
Certificate of Excellence
GreenLeadersGold level
Sunnyvale, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel is good but service at the breakfast buffet is rude”
3 of 5 bubbles Reviewed 2 April 2012

we ( around 10 families) booked this hotel . Hotel is good and rooms are neat. we liked the
decor . The breakfast buffet was free. me and my friends family went to breakfast buffet. we asked the waiter for warm milk for kids. we asked 2 cups each. weather was cold outside and milk provided in buffet was cold. Since microwave is in 2 floor , it is difficult to go and warm each cup of milk and come back for eating. This particular waiter after bring the 3 cup of milk said " it is too much work to warm the milk " and it would be extra charge. He was totally rude and rediculous. we did not argue with him at all. Next morning I went for breakfast that same waiter was staring angrily at us. I did not ask him for anything ?, He was serving coffee to others , but did not ask us for coffee. Very poor service, very unhappy.The whole good feeling about the hotel was ruined with this terrible service

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FamilyMom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel & Suites in Costa Mesa - Newport Beach, responded to this review, 10 April 2012
Dear FamilyMom A -

We appreciate your candid review of Ayres Hotel & Suites Costa Mesa. While I am pleased you found the cleanliness and decor of the hotel satisfactory, I apologize for any inconvenience that may have been caused during our breakfast hours.

We understand that each of our guests will have different dietary wishes during breakfast and are always happy to accommodate guest requests when possible. In this particular instance, during a very crowded breakfast, we did offer to bring a large pitcher of warm milk for the 10+ in this single party for a nominal fee in order to increase efficiency of our breakfast service and ensure all of our guests were given the best possible breakfast experience. I apologize if this information was not relayed more accurately.

Please know that we take guest comments very seriously, and I have already shared these comments with the breakfast team to ensure our guests are as comfortable and accommodated as possible during breakfast. Again, thank you for your review and we hope to welcome you again in the future.

Warm regards,

Susan O'Brien-Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,302 reviews from our community

Traveller rating
    770
    355
    114
    40
    23
See reviews for
370
233
66
427
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Gilbert, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

We've stayed here several times over the last few years and always been pleased. We care most about cleanliness and comfort, and this hotel provides plenty of both. The decor is traditional/nautical. Staff are always polite, the free breakfast is tasty and a great value, and there's really just nothing to complain about. Good choice!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel & Suites in Costa Mesa - Newport Beach, responded to this review, 9 April 2012
Dear Andy -

Thank you very much for your kind review and for your continued patronage. It is wonderful to know that we are able to provide you with exceptional service and accommodations on each of your visits. I am pleased that you find the decor inviting, the complimentary full American breakfast tasty, and cleanliness up to the impeccable Ayres Hotels standard. We appreciate being your choice of hotel in Orange County and look forward to your next visit.

Sincerely,

Susan O'Brien-Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxnard
1 review
5 of 5 bubbles Reviewed 2 April 2012

I lived at the Ayres for nearly two months and experienced nothing but first rate service. The entire staff was polite, courteous, and professional. And the beds...I can't lie, sometimes I'll stay there just to sleep in one of their beds.

Room Tip: upgrade to the suite.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel & Suites in Costa Mesa - Newport Beach, responded to this review, 6 April 2012
Dear Mark -

It was a pleasure welcoming you for such an extended period of time. We appreciate you allowing us the opportunity to provide the the best possible hotel experience. I am so pleased that you found the service and accommodations consistently welcoming and comfortable. We hope to welcome you again very soon, even if only to sleep on one of our Ayres Dream Sleeper mattresses.

Safe travels,

Susan O'Brien-Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Richland Hills, Texas, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

I stayed here in mid-March 2012 for two nights when I had some business matters in the Costa Mesa. I selected the Ayres Hotel & Suties in Costa Mesa on the basis of what I saw on the Internet, these reviews, and because the price seemed affordable especially when it included breakfast. I booked a Deluxe Room and checked in about 15 minutes before check-in time. I was immediately upgraded to a Jr. Executive Suite ... without asking. My room was on the second floor of the Suites Building, with an east-facing view of the airport. The room was clean, well appointed, comfortable, and, simply put, lovely to be in. Some reviews complained about airport noise, so I was waiting for it to materialize: It turned out this was a complete non-factor. Basically, what did the trick for masking any outside noise that might have existed was the "white noise" emanating from the A/C system mounted underneath the window. It is the sort of A/C system that, once it's turned on, emits a constant, quiet, steady, easily forgotten, but effectively noise-masking fan sound. If you are the kind of person that requires absolute, unadulterated, pristine silence from your hotel, then stay somewhere other than a city or suburban hotel. But I sleep best with "white noise" anyway, and actually brought along my own "white noise" machine, but never used it in my Ayres room. I didn't need it. Oh, and the breakfast? Muy deliciouso! Another plus: When I asked the concierge about renting a car, he recommended the car rental operation located in the lobby of the nearby Travelodge (walking distance from the Ayres). It was a good lead: For $40 a day, I rented a 2010, 4-door, Toyota Corolla automatic with A/C and 35 MPG to get me around town. So, my stay at the Ayres Hotel & Suites in Costa Mesa was an A+, five-star experience. I will stay there again and recommend it to my family and friends.

Room Tip: The rooms have a refrigerator and microwave. You don't have to eat out for every meal.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel & Suites in Costa Mesa - Newport Beach, responded to this review, 30 March 2012
Dear Brent -

Thank you very much for your enthusiastic review of Ayres Hotel & Suites Costa Mesa and for choosing our hotel for your stay. We know you have a range of choices in the Costa Mesa area so it is wonderful to know that you chose us. I am pleased that your welcome was so warm and your accommodations so comfortable. The guest experience is of the utmost importance to us so it is always a pleasure to hear that we have made a guest's stay thoroughly enjoyable. Thank you again for taking to time share your comments on TripAdvisor. We hope to welcome you again very soon.

Safe travels,

Susan O'Brien-Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaverton, Oregon
Level Contributor
73 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 23 March 2012

I stayed one night at Ayres Hotel in March 2012. This is an independent hotel with two main buildings. Check-in was quick, efficient and friendly. My room was located in the second building on the second floor in a quiet location. The large room was somewhat traditionally decorated and included a couch, several chairs and free wireless. During my stay at the hotel, I never heard any noise in the hallway or outside my window.

Overall, the room was very comfortable if not exactly cozy. The bed was firm and of good quality. I didn't have to push 67 pillows out of the way to pull back the covers, which was much appreciated. The only thing I didn't like about the room was the wall mounted ventilation unit. This one was not as noisy as some I have experienced, but it did have that problem of making things comfortable while it was running, followed by a somewhat stuffy still feeling after it shut off. I woke up at 2:00 AM feeling things had gotten stuffy. A colleague stayed at the hotel at the same time I did, but when I asked him if the wall unit bothered him, he indicated it did not and that he slept great. So I may be more sensitive to this issue than most people.

The hotel offered a very nice free breakfast in the morning, much more on par with a Marriott Courtyard with a food preparer and fresh eggs, etc., rather than like a Holiday Inn Express with an attendant keeping inexpensive food items stocked.

I can recommend this hotel for anyone needing to stay in the Irvine, Costa Mesa, Newport Beach area.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ted_Fez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel & Suites in Costa Mesa - Newport Beach, responded to this review, 28 March 2012
Dear Ted_Fez -

Thank you so much for choosing our hotel for your stay and for your very thorough review. It means a great deal that we were able to provide you with the amenities, service and accommodations that made your experience as comfortable as possible. There is no higher honor for a hotel than a guest recommendation so I am beyond thrilled that we were able to make such a positive impression on you. We look forward to your next visit.

Sincerely,

Susan O'Brien-Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Costa Mesa
2.2 km away
Crowne Plaza Costa Mesa Orange County
2.9 km away
Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel
1.8 km away
The Duke Hotel Newport Beach
The Duke Hotel Newport Beach
#8 of 17 in Newport Beach
4.0 of 5 bubbles 1,498 reviews
Show Prices
Show Prices
Show Prices
1.3 km away
BEST WESTERN PLUS Newport Mesa Inn
5.4 km away
Hyatt Regency Newport Beach
Hyatt Regency Newport Beach
#7 of 17 in Newport Beach
4.0 of 5 bubbles 1,356 reviews
5.1 km away
Island Hotel Newport Beach
Island Hotel Newport Beach
#2 of 17 in Newport Beach
4.5 of 5 bubbles 934 reviews
Show Prices
Show Prices
Show Prices

Been to Ayres Hotel & Suites in Costa Mesa - Newport Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ayres Hotel & Suites in Costa Mesa - Newport Beach

Property: Ayres Hotel & Suites in Costa Mesa - Newport Beach
Address: 325 Bristol St, Costa Mesa, CA 92626-5998
Phone Number:
Region: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Costa Mesa
#2 Romantic Hotel in Costa Mesa
#2 Green Hotel in Costa Mesa
#2 Business Hotel in Costa Mesa
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Ayres Hotel & Suites in Costa Mesa - Newport Beach 4*
Number of rooms: 284
Official Description (provided by the hotel):
The charm and elegance of a European-inspired boutique hotel awaits you! You'll find all of the 284 luxurious guest rooms at Ayres Hotel & Suites Costa Mesa are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, microwaves, coffeemakers, well lit work desks and Wifi, MP3 radios, and hairdryers. A stay at our Costa Mesa hotel means you'll be just moments from some of the biggest California attractions. Only just down the street, you will find the most prestigious shopping mall in Orange County, South Coast Plaza, with stores like Tiffany's and Bloomingdale's. For the theater buffs, the Segerstrom Center for the Arts is only 3 miles away and engages audiences with a broad range of productions in music, dance, and theater. The Orange County Fairgrounds, mere minutes away from the Ayres Hotel and Suites Costa Mesa, plays host to numerous festivals and fairs. The most famous is the Orange County Fair with tons of rides, attractions, and fair food which takes place every Summer. For those coming to California for its pristine beaches, Newport Beach is close by and absolutely breathtaking. Balboa Island is also a short ferry ride away from the nearby Balboa Peninsula and provides great family fun with fair rides and attractions. Explore everything Orange County has to offer when you visit our exceptional Costa Mesa hotel in the heart of the OC. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Hotels.com, Travel Republic (UK), Expedia, Booking.com, Agoda, TripOnline SA and HotelQuickly so you can book your Ayres Hotel & Suites in Costa Mesa - Newport Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ayres Hotel And Suites In Costa Mesa - Newport Beach
Ayres Hotel Costa Mesa
Ayres Hotel & Suites In Costa Mesa - Newport Beach Orange County

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing