We booked our reservation at Hilton Homewood Suites. When we arrived, we were told that we had been “upgraded” to the Hampton across the parking lot. That was misleading, since the Hampton is a lower quality property than the Hilton from the research I did when I booked our stay. I wasn’t given a reason as to why we were downgraded and I was put in a single king room, not a suite as resevered. When I brought this to the front desk’s attention, I was initially told that’s all they had available. Only when I requested to cancel my reservation did they find a suite. Still, it wasn’t at the Hilton Homewood. When i thanked the two front desk girls for finding the suite, one was polite and responded but the other ignored me, clearly annoyed.
Beyond that issue, our stay was fine and our service was good. But because of our experience, we won’t be returning to either hotel in Clovis.More
- Free Wifi
- Free Parking