My wife and I have been coming here for more than 20 years and it used to be one of our favorite getaways. We recently stayed three nights and noticed that the quality of service and room condition have deteriorated significantly, Our bathroom wallpaper was beginning to peel and the bathtub, wehich had been repainted at some point, was showing cracks and discoloration. Also, our room's heating system was a combination fireplace/thermostat controlled unit. When it got cold in the middle of the night, the flames from the gas log would burn brightly, lighting the room and awaking us. I asked the manager how to fix it and he sent someone to the room who didn't speak English and spent a few seconds looking at the unit before pronouncing it okay. Finally, the quality of the continental breakfast has gone way downhill -- the orange juice has been diluted with water, the breads and muffins appeared to be at least a day old, etc. When we mentioned this to the kitchen staff person, she appeared to become angry and appeared surly whenever my wife asked for more water or granola to be brought out. On the favorable side, this is a beautiful and quiet location, the grounds are well tended, and the front desk staff is friendly although not very knowledgeable about things like when breakfast will be served (we were told 7 am and 7:30 am at various times by various people). Overall, however, it appears that no one is in charge of quality.
- Official Description (provided by the hotel):
- The Colonial Terrace Inn is a 3-Diamond hotel in Carmel with a charming collection of 26 rooms and suites, many with views of Carmel Bay spread among seven buildings and lush garden landscaping. ... more less
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- Also Known As:
- The Colonial Terrace Hotel Carmel
- Colonial Terrace Inn