We stayed three nights at the Sheraton, whilst visiting both Legoland and Seaworld. We had requested a top-floor room, away from the elevator, which the front desk told us we'd been allocated, but it wasn't ready yet. They offered to call us when it was ready, however when they discovered I had a UK cell phone they said they cannot make international calls (really? Would one international call bankrupt the Sheraton group?). So we went off to Legoland for the afternoon - and overpaid because the hotel don't actually let you know that you can get discounted tickets there). When we returned about 5.30pm to check in we discovered they had now allocated the room to someone else! So we ended up on a second-floor room which was pretty noisy with footsteps from the room above.
The room was a decent size and clean, with a nice shower, however the 'balcony' is barely large enough to get two people on. Useful for leaving clothes out to dry but that's about it. Beds were comfortable, good quality HDTV and programme selection.
We ate a couple of meals at the Twenty/20 bar and grill, which was OK but not outstanding. There are certainly better breakfast options in Carlsbad itself, but if you're just planning on going straight to Legoland then it's convenient. Service in the evening was patchy, some excellent and attentive waiting staff, others far less so. Since the restaurant was hardly busy any night we were there I thought rather slow.
Overall, if you want convenient access to Legoland this can't be beat, but the overall organisation of the hotel is not up to Sheraton's usual standards. The building and rooms are certainly 5* quality but the service isn't.
- Official Description (provided by the hotel):
- Situated close to the California coastline between Los Angeles and San Diego adjacent to Legoland California, providing a refreshing retreat in a charming coastal community with restaurants and shopping galore. Onsite we have over 30,000 sq ft of event space for weddings, corporate events and meetings. The perfect location for everything! ... more less
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- Also Known As:
- Sheraton Carlsbad Hotel Carlsbad
- Carlsbad Sheraton