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Reviewed 20 April 2019

Stayed at the Homewood Suites as we have stayed at this brand in the past and always have a great stay and enjoy the extra room with a suite. This hotel was practically on the Bay, thus we did walks in the morning before breakfast and just found that so very relaxing. All of the hotel employees were very friendly and treated us with respect and were very helpful with any of our questions. Enjoy the evening "happy hour" just got to relax for a bit before we went out for dinner.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2019

This hotel was disappointing for a Homewood Suites. Hotel staff were not too friendly and the hotel parking lot was a challange to find a spot. It took over 10 minutes which entailed driving around hotel twice when we got lucky when someone was just pulled out. They need to evaluate why there insufficient parking for hotel guests. They room was starting to show ware and tear. The room looked ok and was a large space, In the bathroom shower I found some hair from previous guest on the soap tray and shower looked dirty around the edges. The bed was uncomfortable which lead to a sleepless night. The mattress probably needs to be replaced. The morning complimentary beakfast was ok, but eggs were totally dried out. We hit the morning rush as there were not many places to sit down to eat. Hotel management needs to take a good evaluation as to why this hotel is not up to standards from my previous visits to other Homewood Suites.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Chuck49ers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2019

Clean rooms、friendly staff 、and located close to San Francisco without all the homeless and needle/poop dodging to get to your hotel. Half the price or more of a hotel in San Francisco. Ample parking at $13 a night compared to the $30 something that downtown hotels charge.

Date of stay: April 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank GoPlaces48356670903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2019

This hotel is flat out awful. The hallways reek of marijuana. The rooms are extremely dirty. I could not get a good night's sleep because the mattress was so uncomfortable.
This hotel gets one star for location. However, I am sure there are much better options in the local area.

Date of stay: April 2019
Trip type: Travelled with family
1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2019

Smelly Hotel, with very bad service and grumpy staff. Did not meet up to the normal Hilton experience nor did it meet up with what was on the website. I won't make this stop over again, especially after a long flight.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank juliana449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Z, Guest Service Manager at Homewood Suites by Hilton San Francisco Airport-North, responded to this reviewResponded 4 April 2019

Hello Juliana,

Thank you for your feedback. I would like to apologize for the issues you've described. The service you've described is not representative of what we want to offer all of our valued guests. We are currently looking into this matter, and will pass along all of your comments to the appropriate team members. Thank you again for your review, and I hope we will get to welcome you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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