We booked three nights at this hotel at the beginning of November. I noticed that the rates were very good and the photos of the room we supposedly booked seemed very nice. When we checked in we were given a cabin (number 20) that was in terrible disrepair. This was not what I thought I booked. The cabin is being lifted up by a huge tree just outside the door and the entry and front windows are angled and seem to be ready to collapse. The entry door is hard to open because of the lifting from the tree.The carpet was also filthy and looked like it hadn't been changed in 50 years. The room also had illegal electrical connections everywhere. There were extension cords running all over the unit to accommodate power needs in other rooms. The living room had a small table and a futon. The futon was so uncomfortable it seemed to have no padding at all. I spent most of my time on the bed because there was no other comfortable place to sit. We also killed several spiders in the cabin. The kitchen floor sloped so drastically that the items we put in the refrigerator were leaning to one side. Finally there is a huge hole in the living room floor under the carpet that we tripped on several times. I tolerated all of this the first night because I reasoned that we did not pay a lot for the room. But on the second night we went to the office to complain and ask if we could be moved to another cabin. The attendant said that she could do this but she would have to charge us another 60 dollars per night. Keep in mind that we were the only people staying at this hotel. They had no other guests. So moving us to a better unit would not have impacted anyone else. They simply did not care. I will never stay here again. Cabin 20 is not habitable. It should be condemned by the City of Big Bear Building Dept. It is likely that I will file a complaint with the City.
- Official Description (provided by the hotel):
- Golden Bear Cottages, the best place for lodging accommodations in Big Bear Lake, California. We have 29 cabins to choose from on a historic big five acre resort. Rustic cabins nestled among 200 year old big pines just a block from Big Bear Lake. You will find our clean AAA approved cabin and cottage rentals as cheap as local mountain hotels. A cozy smaller studio or a one bedroom cottage is perfect for romantic couples, and our bigger 2, 3, 4, 5 and 7 bedroom cabins are the better size for families or big groups. Clean AAA historic mountain cabins and resort lodge where the service is friendly and your family pets are welcome. If you plan on bringing your pets, make sure to choose designated cabins where pets are welcome in fenced pet yards. ... more less
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- Also Known As:
- Golden Bear Cottages Hotel Big Bear Lake
- Golden Bear Hotel
- Golden Bear Resort