Due to a last minute reservation, we could not stay at a room having nice view. However the reception staffs were so nice and we expected a nice stay until some accident. The facility and equipment are relatively old but similar to other Four Seasons' Hotel.
During our stay, one day we invited our friends into our room. Our children opened a complementary confectionery package with Beverly Wilshire's logo to have eaten some. Then suddenly on of my guest's child shows some dyspnea or shortness of breath as an allergy. Then we called the front desk to ask their help. A hotel staff came to our room in 5 minutes but he started collecting the evidence of a confectionery package that we were almost taking a photo and he did neither allowing us to take a photo nor returning the package to us.
We asked him any medical assistance or paramedic at the hotel. He said no medical assistance in the hotel, but the hotel can call an ambulance. We were so surprised with his reaction that the hotel can not prepare any medical assistance. Then we call the boy's primary doctor to ask his instruction. Within 30 minutes fortunately his situation showed some recovery and we could let then go.
We have been staying at several Four Seasons Hotels not only in USA but other countries. However this kind of reactions by the hotel staff was the first time. We were seriously disappointed with this staff's attitude at Beverly Wilshire.
We hope other guest may not have similar experience. This is to raise the attention who tries to stay at Beverly Wilshire.
- Official Description (provided by the hotel):
- Beverly Wilshire, Beverly Hills (A Four Seasons Hotel) presents 395 fresh, contemporary hotel guest rooms - including 137 luxurious suites - at the top of Rodeo Drive. Enjoy warm, hospitable service, Michelin-starred fine-dining restaurants, and a world-class spa at this iconic Beverly Hills, California luxury hotel. ... more less
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- Also Known As:
- Beverly Wilshire Beverly Hills (a 4 Seasons Hotel)
- Beverly Wilshire Beverly Hills (a Four Seasons Hotel) Hotel Beverly Hills
- Beverly Wilshire Hills
- Four Seasons Beverly Hills
- Beverly Hills Four Seasons
- Regent Beverly Wilshire Hotel