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“Be careful in case of emergency...”

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Beverly Wilshire Beverly Hills (A Four Seasons Hotel)
Ranked #3 of 15 Hotels in Beverly Hills
Certificate of Excellence
Reviewed 5 March 2012

Due to a last minute reservation, we could not stay at a room having nice view. However the reception staffs were so nice and we expected a nice stay until some accident. The facility and equipment are relatively old but similar to other Four Seasons' Hotel.

During our stay, one day we invited our friends into our room. Our children opened a complementary confectionery package with Beverly Wilshire's logo to have eaten some. Then suddenly on of my guest's child shows some dyspnea or shortness of breath as an allergy. Then we called the front desk to ask their help. A hotel staff came to our room in 5 minutes but he started collecting the evidence of a confectionery package that we were almost taking a photo and he did neither allowing us to take a photo nor returning the package to us.

We asked him any medical assistance or paramedic at the hotel. He said no medical assistance in the hotel, but the hotel can call an ambulance. We were so surprised with his reaction that the hotel can not prepare any medical assistance. Then we call the boy's primary doctor to ask his instruction. Within 30 minutes fortunately his situation showed some recovery and we could let then go.

We have been staying at several Four Seasons Hotels not only in USA but other countries. However this kind of reactions by the hotel staff was the first time. We were seriously disappointed with this staff's attitude at Beverly Wilshire.

We hope other guest may not have similar experience. This is to raise the attention who tries to stay at Beverly Wilshire.

Room Tip: Try Suite, not Studio
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  • Stayed: August 2011, travelled with family
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3  Thank MarinaDelRey335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BevWilHotel, General Manager at Beverly Wilshire Beverly Hills (A Four Seasons Hotel), responded to this reviewResponded 10 March 2012

Dear Valued Guest,

Thank you for your feedback.

The Beverly Wilshire has large team of security professionals that are trained in emergency first aid. The hotel has an in-house doctor that is on call 24 hours a day and we are fortunate to be close to many medical facilities. When a guest dials 911, our hotel will assist with ensuring the paramedics know the location they need to attend to. Guest safety and security is our number one priority at all times.

I would very much like to discuss this matter with you over the phone at your convenience.

Sincerely,

Meredith Macfarlane
Hotel Manager

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1,336 - 1,340 of 1,975 reviews

Reviewed 2 March 2012

The staff is outstanding. The room was nice and quiet. The bed was extremely comfortable. The wireless internet is slow, and cell reception is spotty throughout the building. Because this is an older hotel, some of the steps are abnormal is rise and curve. Nevertheless, I thoroughly enjoyed this stay.

  • Stayed: February 2012, travelled on business
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Thank G H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2012

Our only regret is that our stay was too short. The staff was exceptional, warm and welcoming.

  • Stayed: February 2012, travelled as a couple
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Thank rento66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

Wow, place is great. Rooms were fantastic as was the staff. Located in a great location and can walk to so many great restaurants and shops. Looking forward to returning here soon.

  • Stayed: March 2011, travelled on business
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Thank Jaymaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

Everything from the time you valet your car upon check-in all the way to check out about this top Four Seasons property is perfect, bottom line. Make a reservation now and go enjoy! Concierge is the best out of any property we have ever stayed at and we have stayed at The Four Seasons Maui, Bora Bora and the The St. Regis Princeville! The staff on property is your personal staff and is there for you and perfect! Thank you for a perfect 40th birthday celebration my wife and I!!

Room Tip: Ask for a corner overlooking Rodeo Drive
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  • Stayed: February 2012, travelled as a couple
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Thank Hugh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beverly Wilshire Beverly Hills (A Four Seasons Hotel)

Address: 9500 Wilshire Boulevard, Rodeo Drive, Beverly Hills, CA 90212-2405
Phone Number:
Region: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Beverly Hills
#3 Spa Hotel in Beverly Hills
#4 Family Hotel in Beverly Hills
#4 Romantic Hotel in Beverly Hills
#5 Business Hotel in Beverly Hills
Price Range: €488 - €860 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beverly Wilshire Beverly Hills (A Four Seasons Hotel) 5*
Number of rooms: 395
Official Description (provided by the hotel):
Beverly Wilshire, Beverly Hills (A Four Seasons Hotel) presents 395 fresh, contemporary hotel guest rooms - including 137 luxurious suites - at the top of Rodeo Drive. Enjoy warm, hospitable service, Michelin-starred fine-dining restaurants, and a world-class spa at this iconic Beverly Hills, California luxury hotel. ... more   less 
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Also Known As:
Beverly Wilshire Beverly Hills (a 4 Seasons Hotel)
Beverly Wilshire Beverly Hills (a Four Seasons Hotel) Hotel Beverly Hills
Beverly Wilshire Hills
Four Seasons Beverly Hills
Beverly Hills Four Seasons
Regent Beverly Wilshire Hotel

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