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Reviewed 27 April 2022 via mobile

We all know the difference between a hotel and an Airbnb. Right? All of us except Sonder. Hotel style rooms. Everything managed through an app. Service is accessed via chat. There are real humans at reception but they cannot help and can only refer you to the app. No daily cleaning. From that description, you'd imagine an Airbnb. Here's the scam .. high hotel prices of at least $300 per night for a tiny hotel room but no service like an Airbnb. Someone is making money. Not you and me. Personally, never, ever again. Stay in a real hotel or go an Airbnb and get a bigger place for less money with no service. Hate been ripped off and told this is the modern way and "it was all explained in out terms and conditions". Who reads terms and conditions to check into a hotel? What a ripoff.

Date of stay: April 2022
Trip type: Travelled on business
1  Thank Dmarcus001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 April 2022 via mobile

The overall experience was great. The mobile check in worked exactly as described. Looking forward to staying at Sonder in the future. The concierge desk was very polite. They even confirmed our late checkout.

Date of stay: March 2022
Trip type: Travelled as a couple
Review collected in partnership with Sonder
Thank cams1678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 March 2022

Had a really nice time here, everything was perfectly spelled out on the app, so the check in process was super easy. Loved our room, it was cozy and had everything we needed, and didn't have to worry about losing my hotel key which I always do, b/c of the codes. Valet doesn't come until 11 am, but there was a Sonder representative there at 930 when we were checking out, who was positively lovely, and it was super easy to get our car. Walked to a few places near by and had a fun stay.

Date of stay: March 2022
    • Value
    • Rooms
    • Service
Thank Vita E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 February 2022

OUR STAY AT SONDER BEVERLY TERRACE

This was one of the worst hotels we have ever stayed at. I will list my complaints in the order in which they occurred.
When we arrived from London, we were given the wrong room. It was the size of a cabana right next to what was once a swimming pool where a party for sixty people was in full swing. The music and noise didn't stop until 11pm.
No light bulbs in bathroom.
The next day in our real room, again missing light bulb and the safe required a new battery, broken hair dryer, only two sockets for charging devices.
No TV without a US provider. As our cable company is London based, we had virtually no TV (A few free offerings such as The Johnny Carson how circa 1960). This is unheard of!
We paid $45 in advance for the room cleaning which is unheard of but there was no Maid service. We had to empty our own bins and towels.
We were told that the prepayment was only to have a clean room on arrival! As we were staying 9 nights, we eventually had to pay for maid service at $45 per visit. We pay that to clean our three-room apartment in central London!
Unless you closed all windows, the noise from the restaurant continued until 11 pm.
There were no telephones.
Either the hotel printer did not work, or the staff did not know how to work it. A printer is necessary to complete the forms needed for leaving the country.
Every time something went wrong, we were told this was a "high-tech hotel"; from what we could see it was quite the opposite.

Date of stay: February 2022
2  Thank 536shelleyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 January 2022 via mobile

Great location, easy check in and check out process. But it’s WAAAY too noisy.
We stayed at room 10, which is the first one on the hallway… we could hear everything all night: conversations at the entrance area, luggage coming and coming out, the steps of people taking the stairs…. We didn’t rest at all.
If you’re booking this place, avoid room 10.

Date of stay: January 2022
Trip type: Travelled with family
Thank 838nataliav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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