We visited with a small group of family and had booked 4 rooms over the phone. We got our room keys and headed upstairs in a lift, which stopped half way up, we couldn’t get it moving, nor open the door. Being a claustrophobic, I really panicked, we started ringing the bell but no one came straight away. We saw Maret, the receptionist, downstairs calmly serving other customers and just ignoring the bell. When she finally came to open the lift door with her keys, she snapped at us that only 2 people are allowed to use the lift at the same time. We must of missed the sign on the door but she did not tell us either before we entered it.
When we got to our rooms, there were more unpleasant surprises. Two of the four rooms were without windows, one of them had a window looking over inside pool and only one room had a window to the outside. It was not mentioned when we booked the rooms and when I complained about it to the receptionist, she said there’s nothing she could do and she wasn’t very nice about it. Finally she rang the sales department and the lady there agreed to refund one person’s (there was 8 of us) breakfast (10 euros) for our inconvenience. Two weeks later, we are still waiting for that “refund”.More