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All reviewsmexican restaurantamtrak stationno elevatorrabobank arenaconvention centerattached restaurantroom was cleanoatmealgreat place to staydowntown bakersfieldpleasant stayparking lotair conditionercontinental breakfastlong driveone night staywould stay again
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9 - 14 of 892 reviews
Reviewed 5 August 2018 via mobile

We stopped overnight at this hotel on our way to the California coast. The room was big and very comfortable, the swimming pool a refreshing delight and the welcoming staff were charming. We had a decent, well-priced supper in the hotel restaurant. The Bakersfield brochure said that this was a welcoming town and that was certainly the case. Great value for money. On our way out of town we stopped to look at the view from Panorama park. Not beautiful, but interesting.

Stayed: August 2018, travelled as a couple
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWHillHouse, General Manager at Best Western Plus Hill House, responded to this reviewResponded 7 August 2018

We are so glad to hear you had an enjoyable stay with us! Thank you for your feedback and we look forward to welcoming you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2018

We recently stayed here while attending a surprise birthday party in Bakersfield. The hotel is conveniently located, stay was friend, pet friendly and nice rooms. Breakfast was included and I would stay again next time in Bakersfield.

Stayed: July 2018
Thank VenturaCoTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWHillHouse, General Manager at Best Western Plus Hill House, responded to this reviewResponded 30 July 2018

Customer care is a priority for us, and we are thrilled to hear you had an enjoyable stay with us! We hope to have the opportunity of welcoming you again in the future.

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Reviewed 24 July 2018 via mobile

We showed up at the hotel at night and the bars around the perimeter make it a bit frightening! It could use a little sprucing up to make it more friendly to guests coming from far locales who are not familiar with the area. Our room smelled - as did the hall - and there were bugs crawling around the sink area, but luckily not on the bed!! The bed itself was comfy so I guess that’s what matters in a hotel.

Stayed: July 2018, travelled with friends
Thank Kati B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWHillHouse, General Manager at Best Western Plus Hill House, responded to this reviewResponded 30 July 2018

Thank you for your feedback as we continue to strive for the very best in customer care. We have circulated your input with our team and will be sure to address it right away. We hope to welcome you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

We stayed at Hill House on our vacation. The experience was wonderful. The room was big, and very clean. The property is quite large with several buildings. The hotel was quiet and restful. The main building is beautifully decorated and could be used as an events center. Wonderful Experience.

  • Stayed: July 2018, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank lancasters4ou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWHillHouse, General Manager at Best Western Plus Hill House, responded to this reviewResponded 30 July 2018

We are thrilled to hear you had an enjoyable stay with us! Thank you so much for your feedback, and we look forward to welcoming you again.

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Reviewed 9 July 2018

We are from Canada and had a trip to California this summer. We stayed in the hotel on Thu, 21 June 2018 and I only glad it was one night! Our car was parked just next door to the lobby entrance and despite this, it was robbed overnight. No idea how they opened a car - guess they used professional tools to do it such quickly and easily. No alarm emerged. Thanks for that - at least no broken window glass and the problems with insurance.

I called the police - they accepted my report and no follow-ups AT ALL since then! Looks like no one (hotel stuff and Merced Police Department) even care to review the hotel's video surveillance and follow-ups. Is it normal activity there? Nobody care?
Report 18-35155 - car robbery near Bakersfield Best Western Plus Hill House
Most frustrated - no one from hotel management even called us to just say "we are apologies " words.

Nothing REALLY valuable were stolen but the incident gave us huge concern about our safety in Best Western hotels. Never again! Folks - make sure you do not leave anything in your car overnight!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
Thank Soloho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWHillHouse, General Manager at Best Western Plus Hill House, responded to this reviewResponded 11 July 2018

Thank you for your feedback as we continue to strive for the very best in customer care. Our guests’ safety is our priority, and we are working with the Bakersfield city staff to implement additional safety measures and are additionally in the process of installing a fence around the perimeter of our property to further ensure guest safety. Thank you again and we hope you’ll give us another opportunity to welcome you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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