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Reviews (214)
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All reviewshi expressfront deskresidential areastay there againspent one night herecinnamon rollsbiscuitsmorning breakfastabove averageslept like a babycomfortable bedseasy accessgreat roomstaff was friendlyyogurtthe hotel is cleanindoor pool
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Reviewed 19 May 2017 via mobile

This was a nice hotel in an apparently safe looking area. The reason for the 4 star was the cooling system in the room which was 405. It ran constantly and would get either too hot or too cold. We finally turned it off. On the plus side the front desk personnel were excellent, the breakfast was good and room seemed spotless.

Stayed: May 2017, travelled as a couple
Thank Beverly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2017

This HIE is very conveniently located for travel on I-40 but it's in a residential neighborhood and no road noise. The room is big and designed so that the bed faces the window and a big view of the grassy area stretching in front of the hotel. A great spacious feel, comfy bed, choice of pillows, reasonable price, clean, good wifi, nice shower, and fresh looking decor, with fun hallway carpeting. The breakfast was above average. Good folks at the front desk. BUT, the windows don't open and the room smells stale and like chemicals. The convector is noisy - off it's stifling and on it's like a jet plane. If the fan had a lower setting, it would be better. But if only they had built this with windows that opened even a little....

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank X-NYr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2017 via mobile

We were on our way to Miami OK for a wedding and wanted to take an extra night somewhere halfway that allowed a little relaxation. Happens that the Pensacola Christian College Girls were staying here too. But they were good girls. Quite and never a rowdy moment. The hotel was clean and service was great. The pool was our main objective and the relaxation of our room. Great accommodations. Would visit again!

Stayed: November 2016, travelled with family
Thank AnthonyLaneRawlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2017 via mobile

Room was clean and comfortable and quiet considering it's so close to the interstate. Staff is friendly and attentive.
Breakfast was another story....no biscuits, and was told by staff they don't offer biscuits any longer. She did put out cinnamon rolls but they were cold and hard. Coffee was good and hot.

Stayed: February 2017, travelled on business
Thank Texas_Roadrunner_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBNES, Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded 16 March 2017

Dear Texas_Roadrunner_ 77,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us for most of the part and then breakfast! I am very sorry break news to you that IHG has decided to make biscuit and Gravy as an optional items on our breakfast bar to add some more healthier options- like Veg Omelets. However, since it matters to have guest, I will make sure that I add Biscuits and Gravy back to the menu as a rotation along with other good stuff.

We hope you will visit us again and very sure that Mr. Biscuit will greet you very good morning.

Sincerely,
Jaimin Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

We make several trips to Arkansas each year to visit family. We've stayed at this Holiday Inn numerous times, and every time has been very satisfying. The pool is clean (indoor pool) and the staff is very attentive with re-stocking towels. The lobby area is clean and inviting. They offer a standard morning breakfast with the staff continually monitoring and keeping items full and available for guests. The front desk staff is always amiable and efficient. Rooms are very spacious and though starting to show wear they are well appointed. Wifi is strong and free. The location is great for anyone needing access to Alma, Van Buren, Fort Smith and the surrounding burbs. It is right off the highway but quiet with no highway noise or lights. We choose this place first when we're going to visit family.

Room Tip: Elevator is slow so if you don't mind walking a couple flights, it doesn't matter which floor you end up on.
  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank pamU6757CQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBNES, Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded 16 March 2017

Dear PamU6757CQ,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Your review is spot on. It gives me sense of satisfaction when I see that everything that we do matters to our customer and it is being recognized. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Jaimin Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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