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Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area
Ranked #4 of 7 Hotels in Van Buren
Certificate of Excellence
Reviewed 17 October 2016

Great room. Breakfast was well stocked and good. Staff was friendly and helpful. Hotel was exceptionally clean. Everything went smoothly and would definitely recommend this hotel to others. If needed, we'll be back!

Room Tip: Clean rooms
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  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Service
Thank anknox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBNES, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded 19 October 2016

Dear Ankno,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Jaimin Patel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (208)
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29 - 33 of 209 reviews

Reviewed 13 October 2016 via mobile

We prefer to stay at Holiday Inn Express when we travel. This time was no different. I booked our room online with my Visa debit card like I always do. The morning we were to arrive they hit my account for the balance we owed. Also not unusual. We didn't arrive until later that night and my husband went inside to check in and get our room keys. The young man behind the counter ran my husbands debit card again which is now trying to deduct the room balance a second time. It's been almost a week and I'm still waiting for that money to be released back Into our account. This whole experience has just been incredibly annoying. Next time we travel we will probably book with someone else.

Stayed: October 2016, travelled as a couple
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBNES, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded 16 October 2016

Ms. Mary,

I understand that it is frustrating to have the money held up from your account. As much as it seems that hotel was holding up money, I assure you that hotel do have very minimum control to this situation. Personally, I have been into this situation a couple of times and fought with a manager as well before I took this position. It's actually not any hotel, money is being held by the debit card issuing company- in most case the bank. Hotel system can hold only one card at a time for active charges. The moment a different card is swiped, the previous authorization is being sent back for release from hotel. From then it is up to the bank. Most banks takes atleast 2 to 3 days to process the reversal. I assure you hotel has no control to this situation yet, most people are not aware until they read the debit card policy described by the bank upon opening debit card account.

I do realize that regardless to who, you faced the problem and I am very sorry about it.

Sincerely,
Jaimin Patel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2016 via mobile

Great room, everything was stocked, breakfast was good, especially the cinnamon rolls. The staff was very helpful and they recommended a great place for us to go for dinner. The pool was nice, but there was no jacuzzi. The gym was nice to visit after sitting in the car all day. No complaints here. Everything was perfect!

Stayed: October 2016, travelled with family
Thank hrhvictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBNES, Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded 10 October 2016

Dear hrhvictoria,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
Jaimin Patel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2016

this is our "go to" stop when we are traveling southbound from Wichita. Location is just far enough off the interstate to be quiet, there are restaurants and gas stations near by. The rooms are clean, comfortable and convenient. A great stay

  • Stayed: September 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Sherry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBNES, Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded 7 October 2016

Dear Sherry,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2016

The room was very comfortable and there was very little noise that we could hear. The staff was very courteous and helpful. The room, Rm 217, was very clean. We would definitely stay here again. Good breakfast.

Room Tip: Any room is a good room.
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  • Stayed: September 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBNES, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded 25 September 2016

Dear Bob,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area

Address: 1637 N 12th Ct, GPS: 2001 East Pointer Trail, Van Buren, AR 72956-2854
Phone Number:
Region: United States > Arkansas > Van Buren
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Van Buren
Price Range: €79 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the New Holiday Inn Express & Suites-Van Buren-Ft. Smith Area, AR. We are excited to be your premier hotel while staying in Van Buren and the Fort Smith Area. You will find all the comforts of home and the Stay Smart programs you are use to having. That means Staying Smart and enjoying the free hot breakfast as well as free high-speed wired and wireless Internet. Our hotel was built with you in mind, that means convenience items such as guest laundry, free local phone calls, and not to mention spacious rooms with extra outlets to hold all those special items such as phone chargers and those MP3 players! We are also convenient to local shopping and downtown. We are just a few miles from the Crawford County Speedway and Lake Lou Emma. Just a few more miles down the road and you will be at White Rock Mountain. Who says you can t mix business with pleasure or just stay for the wonderful service! Our Business guests will be happy with the extra space and traveler conveniences as well as being convenient to local business such as Summit Medical Hospital, Innovation Utility Products, Magna Form Corp, and Garner Abattoir & Meat Processing. All are located within 3 miles of the hotel. Might as well walk and get your exercise and save on gas! So Stay Smart and enjoy all the conveniences you trust and know from the Holiday Inn Express & Suites-Van Buren-Ft. Smith Area. We look forward to your stay! ... more   less 
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