We visited this hotel with my family and friends.This hotel in my opinion deserves 3 stars at its best. The venue itself is not bad, it's new family style modern hotel..But the locaton for skiers is not very good,it is not walking distance from the gondola lift if you are with ski boots and skis as it says in their commercial. Also it is quite far from Bansko centre. But the hotel has a free shuttle.
The food choice is terrible, especially the desserts which are usually not fresh and are the same from breakfast or from the dinner from the previous day.Regular double rooms and toilets are two small for 5 star hotel standard. The bathroom door hits the sink and the bathroom itself it's very thight.Cleaning stuff does not change the vanity set and once they even left the cleaning dirty towel on our eating table in the appartment. The stuff in the restaurant is not descret at all. Asks a lot of private questions and is always near your table listening your private conversations.
The spa is ok. The bar in the reception didn't work, don't know why...all in all next time for this price i will find another real 5 star hotel. I do not recommend it. Don't get me wrong but my expectations are quite high when the hotel is rated 9.4 and has 5 stars..More
- Free Wifi
- Free Parking