Dear Valued Client,

I have personally look into this matter with our Front Office staff as such that it seem that our staff was trying to assist you to resolve the matter which was raised from you regarding the room charges together with the full board charges in which you have paid already to one of the agent which you have claimed to our staff was Agoda. Our staff tries to assist you by asking for the necessary document in which you have originally booked through in which always will have the confirmation no., and origin of name of the travel agent booked (for this case you have mentioned Agoda). I believed you have mentioned that you have paid about 7,900 net/day for daily Bed & breakfast, lunch & dinner, please kindly note that much of the Online Travel Agent (for this case Agoda) they mainly sell on room & breakfast basis as such for your case requesting Full Board (with daily lunch & dinner), they would required to contact one of the local tour operator here in Thailand to handle your reservation. On the other note you claimed that you saw the room price around THB 3,000 of course which will be on room only basis per night without the additional tax & service charge included. Anyway, please rest assured that our staff have tried to assist you by asking for the necessary document in order to contact the origin of your reservation. In addition, please also note that for most of the tour operators they would also have their margin of mark up price to their customer in which is confidential and the contract price between hotel and tour operators are also confidential. As for your indication of our staff shouting at you regarding your indication "take up this issue with Agoda", I have asked the concerned staff and she said she mentioned that if you would like to complaints or check with the booking over charges status you should take up the issue with Agoda. Please rest assured that in all of our hotel area we have allocated CCTV for guest safety and also for recording any incident occur in the hotel vicinity so I am confident that our staff should always be polite to our clients' (especially when we are in the service business).

On the other comment, our room that you have stayed were recently touch up during the last low season 19', as such we do not have any complaints from previous guest's which have stayed in that room. As for breakfast tick boxes, this is we will constantly update and upgrade in which we Thank you for your valued comments for improvement.

As for the English communication from our service staff, please kindly note we do have service training and English writing/communication class on process and I am sure this has much improved due to our clients increase on more and more positive review as you can also indicate from the past review.

As for the charges of soft drinks, I am sure most of the hotels service do charge this amount whenever guest's consumed as it is not included in the lunch or dinner package that you have purchased. Even so, our mini-bar items located in the accommodation room in which also has soft drinks items in which we also charged when ever guest's consumed.

Lastly, Thank you for your comment in which we have noted and that we will strive to make more "happy guests" during their stay with us.


Best regards,

The Management