Amazing beautiful hotel!

Amazing beautiful hotel!
The design, the view, the beach villas, the spa... this hotel is just astonishing.
Everything that the the reviewers wrote is true.
My points to improve: quality of the thai restaurant which could be more wow for a Ritz. The butler service is nice and convenient when you don't stay long in the resort. Having centralised info's about the requests of the guests would be more efficient.
Negative points: hotel far from everything. No real life at a walking distance but if you stay 2 or 3 nights, you don't need to go out from the hotel.
Would definitely come back to the Phula Bay

After seeing the movie Hangover 2 I had to visit this amazing hotel. From the pick up service by transport (they have very friendly drivers with snacks and drinks served) from the hotel until the end of my stay I had a wonderful stay. The room is gorgeous with the biggest bed I ever saw and also an also an outside bath and shower. It looked like a big tastefully decorated suite with the nicest bathroom I ever saw. You also get an very helpful butler. Thanks Natcha! The beach is small and when I stayed not really suitable for swimming but the hotel has a very big swimming pool with an amazing view. Inclusive is a half day tour to Koh Hong island which is highly recommended. Breakfast is the best ever I had in Phuket with also a prosecco. It was also nice to be greeted by arrival by the friendly general manager of the hotel.

Just came back from a two and half weeks vacation in Thailand. This Ritz Carlton Reserve is the best overall resort/hotel I stayed during my vacation. The other 5 star resort/hotel I stayed this time including Waldorf Astoria Bangkok, Banyan Tree Bangkok, W Koh Samui, RC Koh Samui.

From welcome in Sala Srichan, to in-room check in, to pool and food/beverage service, to transportation service, etc, my whole family was totally satisfied with. All staff are so nice and polite, literally every one we met in resort. Even the gardener, landscaper, cleaning maid, etc, will smile and greeting you and give you the right of the way whenever they see you.

My Butler Mon is very diligent and helpful, she arranged free hotel van send us to dinner at local restaurant on last night without our asking.

We appreciated that we got a room upgrade even without asking. The room is very unique designed in good way. Very impressed by ultra high ceiling with signature skylights in almost every space.

The resort was very quite but the staff’s working are very efficient, anytime we call a buggy, it comes in 3 minutes except once we called at the pool restaurant, it came too late so we decide walk back to our room and met the buggy on our we back. That’s the only time.

We had a dinner in Jampoon, ordered Seafood Platter. It is huge and delicious. It could feed more than two persons.

The food at the Plai Fah, pool side restaurant is very good too. The TomYum wood oven pizza and Phad Kaprao Gai are must try. Mas and Alif gave the best service not only for the food and beverage, and also for the day bed and loungers setup.

Our driver of the hotel VIP van to Phuket Airport was as nice as all other staffs, not just carry all our luggage on and off, also get the cart for us at the airport.

We booked complimentary Hong Island half day trip. It is a very nice touch by the resort. There is a 360 degree viewing platform on top of the island, you could see almost all beautiful islands in Phang Nga bay and Krabi. The beach on island has very fine sand and very beautiful. Resort arranged one staff accompanied us and helped carry all towels and waters along the way, and even our own beach bag. Perfect service and sorry about didn’t ask for his name.

Overall,as one of five only Ritz Carlton Reserve property’s, Phulay Bay is the best resort I ever stayed in Thailand with no doubt. You won’t be disappointed.