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Reviewed 14 January 2018 via mobile

We stayed for 2 weeks in January 18
Beautiful hotel and grounds. The hotel staff are all wonderful and friendly a real credit to the hotel.. our room was lovely and clean
Also well appointed.
The hotel is right on the beach there are plenty of sun loungers on the beach and around the pools.. just outside the hotel there plenty of restaurants we tried quite a few and there all good..
Ao nang is 15 mins by taxi and costs about £20 return.. krabi town a little bit further..
Breakfast was really good lots of choice..
Bit busy at times we preferred the smaller restaurant by the pool for a quieter breakfast..

Now for the but..
Drinks in the hotel are over priced
all the hotel restaurants are really expensive but can’t complain because we didn’t eat in any of them..
The spa prices are crazy..
The pools are so noisy with shouting and screaming kids it’s hard to even read..the management really need to make one of the pools adult only or a quite pool so you can relax while on holiday..that’s really important to some people..

Certain nationality’s have no respect for anyone else’s peace and quiet.. but hey that’s not the hotel’s fault

We had a really great holiday at the dusit but probably wouldn’t return due to noise.

Date of stay: January 2018
1  Thank 112jasonm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 14 January 2018

Dear Jason M.
Thank you for taking the time to review us on Trip Advisor.
We are happy that on the whole you enjoyed your stay with us.
Your comments are appreciated regarding the noise levels around the pools and we are currently reviewing our prices at Linger Longer Spa.
Kind Regards,
John Kendes.
General Manager - Dusit Thani Krabi Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

This Resort Hotel is far from main Krabi town/beach area, if thats where you want to be do not book this hotel, if your looking for a good beach front hotel that has everything under one roof! and good for couples and families book this hotel resort. I stayed here for 4 nights in Dec 2017, friendly helpful staff, the resort complex is huge, many eating places/bars at the resort. Nice spacious rooms, good shower facilities, all mod cons in the room, good breakfast selections, the beach from is nice to go and chill or use the pool, I had a pleasant stay and the massage at hotel was good also

Date of stay: December 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank amar_globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John K, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 14 January 2018

Dear Siank.
We are delighted to read your kind comments.
The Resort certainly does have everything needed for a relaxing break under one roof!
Happy that you enjoyed you massage at our Linger Longer Spa.
So glad that you enjoyed your stay with us and we very much look forward to welcoming you back in the future.Kind Regards,
John Kendes.
General Manager - Dusit Thani Krabi Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

I loved the hotel, first the positives. Check in was efficient and room was definitely up to expectations, clean and had all the amenities needed. The sea view is quiet far away and there are lots of trees in the way, so note you not very close to the beach from a view perspective. The Hotel gardens are stunning and well maintained the pools also great clean and well positioned. The beach by the hotel cleaned daily and a great place to swim. The hotel gym is one of the best I have ever used in any hotel around the world, its spacious and very decently kitted out for a hotel fitness center. Breakfasts were very nice with lots on offer the character pancakes were a hit with my kids and the ladies making eggs were friendly and very helpful.

The negatives, i found service around the pools very slow and hard to place orders...I also found the prices of drinks and food in the hotel very high when compared to other hotels I have stayed in, in Thailand. The only other complaint is guests booking pool loungers and not arriving for a number of hours making it difficult to find chairs around the pool this is certainly not the hotels fault. I think the hotel needs to enforce there policy thatif no one is in the chair for an hour they remove the towels for other guests. I would definitely return to this hotel.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank craigyp2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerDTKR, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 8 January 2018

Dear "craigyp2015"

Thank you taking the time to post your review. We are delighted that you enjoyed your stay with us.We will certainly investigate the slow service around the pools and review hoe to ensure the sun beds are free for all guest use.
again, many thanks for your kindly review.

Kind regards,

John Kendes
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krabi!

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Reviewed 8 January 2018 via mobile

Unfriendly staff to our guests. How can this be a 5star hotel, it’s falling apart. Wouldn’t
recommend anyone to stay here. They need more maintenance work to be done or lower the rating. Far away from Krabi as well.

Date of stay: January 2018
Trip type: Travelled with friends
2  Thank MarkusJohansson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerDTKR, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 8 January 2018

Dear "MarkusJohansson"

We must sincerely apologize that your recent stay at Dusit Thani Krabi Beach Resort was not to your total satisfaction.

Kind regards,

John Kendes
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krabi!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

If you are looking for tranquility, this is the place to come to when visiting Krabi. BTW, Krabi is not a nice town, w substandard hotels and no beach front properties, Aonong is more lively, but too busy for a relaxing holiday. So this hotel is a great pick as it has huge ground with long beach front. There is always plenty of beach chairs and pool chairs. The pool is huge, absolutely a joy. The reception lady was nice enough to let us in to our room at 8 a.m. after our 4 a.m. Phuket flight arrival and 2 hr drive over. Thanks a Million. The Thai restaurant actually serves up great food. Get the membership for free, pyou have 20 percent discount on all food and Ever age. Excellent WiFi even from the beach.

The negative part, the breakfast quality needs urgent attention. I have never had such substandard breakfast in a 5 star resort. A fresh juice corner would be a good idea. Keeping your pasty non soggy another priority. Given there is a significant number of Asian guests, you really need to make your Asian dish offer a bit more attractive.

The room is dated and needs upgrade. There is also quite a few mosquitos around.

The tour desk offers great and price competitive tours. No need to look elsewhere. Definitely don’t miss the phi phi island speed boat tour.

We hired a private long tail boat on the beach. Don’t bother to negotiate the price. Just pay. We negotaiated and got a discount, but in the end the boat driver annoyed me all the time about not making a stop here and there, wanting extra for a bit extra effort, I ended up paying the same normal price as listed.

Date of stay: December 2017
Trip type: Travelled with family
1  Thank victoriaxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerDTKR, General Manager at Dusit Thani Krabi Beach Resort, responded to this reviewResponded 8 January 2018

Dear "victoriaxyz"

Thank you for your kind comments.
We are delighted to read that your stay with us was to your satisfaction.We will reviews your comments regarding breakfast and take corrective action.
We very much look forward to welcoming you back in the future.

Kind regards,

John Kendes
General Manager
Dusit Thani Krabi Beach Resort - the ultimate beach escape in Krabi!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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