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All reviews during our stay samsara restaurant nice view rooms are spacious dinner show the hotel staff function room nice stay i'm glad interior design dinner buffet live music year old daughter robinsons mall super typhoon yolanda typhoon haiyan ocean view
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Reviewed 3 October 2018

Spent a weekend in this place-- so nice-- rooms are big . Breakfast selection is great.. a lot to choose from.. the staff are very helpful and accommodating. Overall, this is a very good and nice place to stay in Palo.. just a few steps from the McArthur Park.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Service
Thank yolyg2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2018

It was our first time to book this hotel and initially received a lot of great feedback from friends.

Positives: Staff were very nice
Negatives: a) Seawall is being built so there is no more great and open views of the sea. I also wanted to walk along the beach or sand and that is not possible anymore b) shower glass door was missing from room #178. They provided us a towel to keep the floor dry but that was it.
c) Buffet dinner at the restaurant was not delicious; we got by with the desserts but that's it. It was not worth our money

Will we be back? Maybe not :(

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
Thank agnesmb2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2018

It was my first time to go to Tacloban and it was a very memorable visit for me as I attended my best friend's wedding. Though our flight details were given to them prior the arrival date, we had to wait for 20 minutes until our airport pick up arrived. The van was comfortable and driver was apologetic and polite.

Janine of Front Desk is very apologetic for the delay of our airport pick up which is totally not her fault. FO Supervisor Kareen is also very pleasant and very professional. I strongly suggest that the staff must be given enough trainings for their improvement. They deserve it.

Breakfast Buffet is one of the best I had as they serve the best bacon! Not too fatty and not too greasy. The chef in the Egg Station cooks fast and efficient. They may consider improving their coffee, I ordered Iced Caramel Macchiato in the lobby and it tasted like powdered coffee served in a coffee cup with ice cubes. It was bland and watery.

We were given Room 325 which is a bit far from the reception, it was alright as it is right in front of the Lover's Pool, it was convenient for me and my friends to take a dip once in a while. Wifi in the room was poor. No LTE Signal when in bed. I asked for a blanket but the Room Attendant said they do not give blankets as they have the "comforter" set up in bed. It was a very narrow and thin cloth, it was just like a bed runner for me to decorate the bed. AC was good, room was well lit and comfortable.

During the Wedding Reception, food was ok. Waiters were mostly student trainees. We ordered alcoholic beverages in the beginning of the reception and had to follow up MULTIPLE TIMES before it finally came. Banquet Manager/ F&B Manager must be there and must be visible to make sure of that the guests are comfortable and the orders are being served.

Housekeeping Cart makes loud noise when passing by the restaurant and outside the room. We always wake up early hearing the sound coming from the carts. I suggest to have the wheels installed with rubber to minimize the noise. I did the same thing in 2 of the resorts I used to work with. It would cost minimal and the Engineering could do it.

For 4 days and 3 Nights of our stay, not even 1 manager was there to introduce himself to us and check if everything is ok. It could have been better if they do. Managers should always be visible, doing courtesy call and must engage with the guests.

  • Stayed: August 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Pedmark Julian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2018 via mobile



It markets itself as a 3-star hotel but based on our recent experience, it seems more like a pension house with a lousy customer service.

In fairness though, food is great.

Pros:
• Delicious dinner, ala carte at the Sand Bar restaurant
• Breakfast Buffett with lots of choices
Cons:
• Only 2 towels were given, for a room good for 4 persons (we had to pay an additional 200 pesos when we asked for additional towels!)
• No hand towels were supplied in our room
• Late check ins -we arrived promptly at 2 PM but our rooms became ready at 3 PM

Overall, don't even bother to book in this crappy hotel - you can get more bang for your money in other better hotels, at cheaper prices. The food though is great so I would recommend that you just walk-in as restaurant guests.

Stayed: August 2018, travelled with family
1  Thank chinookguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, General Manager at The Oriental Leyte, responded to this reviewResponded 18 August 2018

Hi chookguy,

Greetings from The Oriental Leyte!

We regret to hear that you experienced inconvenience while staying with us and we sincerely apologize for it. On the other hand, we would like to thank you for providing us a review and for letting us know your concerns so we could correct all lapses that occurred during your stay and improve our services to meet guests' expectations.

Regarding your concern with the towels and late check-in, I spoke with the Front Office Manager and Executive Housekeeper to discuss this matter and come up with the best solution/strategy on how we can improve our service recovery procedure on recurring concerns from our valued guests. We will also conduct training on customer service management to all staff in order to handle guests' concerns efficiently and effectively.

We're are very much appreciative of your commendation with the food that we offer. The Oriental had been working really hard to improve the taste and presentation of our food and be able to compete with the best restaurants/hotels in the region.

Overall, we would like to express our gratitude for choosing The Oriental Leyte as your home away from home and we're still hoping that you'd give us a chance to showcase an improved service on your next stay.

Best regards,

Anito L. Lanticse
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

We heard a lot of good and bad about this place. Because we couldn't get our favorite place, we decided to try this one out, prepared for the worse. All in all, our stay was made enjoyable, mostly because of the very friendly staff and the unexpected evening entertainment by staff and a team of fire dancers, on Saturday they even threw in a little fireworks display at the end. The positives: staff, staff, staff, they really go out of their way to make you feel happy, the room size id also above average (compared to most upmarket hotels in the centre). The negatives: construction noise from the seawall being build, which will, once finished spoil the beachside location beyond repair (the management could mention these works and the noise they create from 7am to 7pm). Surprises you don't expect: when were 3, when we asked for extra keys, we had to deposit 500php guarantee per extra key. More surprises in the bathroom: only 2 bath towels, nothing else (when challenging the housekeeping, they apologized stating they had problems with their laundry). Rooms are advertised as being 40square meters, but they actually are 32 square meters (the missing square eters are probably counted for the outside terrace). The parking lot is full of water puddles and hence cars are haphazardly parked to avoid those puddles. Will we come back: probably we will. The wifi was agonizingly slow (less than 0.5mb up and download), barely enough. Will we recommend this hotel to others, yes but with reservations as mentioned above.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Maylaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, General Manager at The Oriental Leyte, responded to this reviewResponded 16 August 2018

Hi Maylaka,

Greetings from The Oriental Leyte!

Thank you so much for providing us an awesome review here on TripAdvisor. We are so pleased to know that we were able to make your stay enjoyable through our hospitable staff and a unique entertainment that we showcase regularly. Your commendation about our staff is highly appreciated and we would love to share it with them and they'd be happy to hear about it.

As much as we're delighted to hear all your positive remarks, your concerns are also very important to us. We regret to hear it and in behalf of The Oriental Leyte, please accept our sincerest apology for the inconvenience that we've caused you. The ongoing construction of the seawall is a government activity to ensure the safety and security of the community for the upcoming typhoons to hit the region and it is undoubtedly beyond of the hotel's control. We will do our best to notify all our valued guests to be fully aware of this government program through our online travel agencies until the end of the construction.

Your feedback regarding the service and the parking lot are also well noted. Please do understand that we only give 1 key card per room, regardless of the number of guests, and if would request for another one, key card deposit is refundable upon checkout. We may also have encountered some issues regarding our laundry during your stay, but that isn't a valid excuse and we will do better on your next stay. Regarding wifi, we only limit our internet for surfing and messaging in order to accommodate all our valued guests. But rest assured that we're currently processing our internet upgrade the soonest possible.

Most importantly, we are grateful for your recommendation of our hotel. It would truly be our pleasure to be of service again to you on your next stay and hopefully, we'd be able to deliver an excellent hotel experience.

At your service,

Anito L. Lanticse
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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