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Reviewed 26 December 2016 via mobile

Nice, confortable, clean room with good working silent air conditioning.
Good quality mattress.
Friendly staff, good service.
Pleasant quiet garden view.
Shower space could be better. Tiles are worn off.

Stayed: December 2016, travelled with family
Thank Marcelo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelica L, General Manager at Gamma Pachuca, responded to this reviewResponded 29 December 2016


Dear Mr Marcelo,
I appreciate the time it has taken to respond to our survey , are extremely useful to increase our service quality . Every day we work to be better and make our guests feel at home.
We are working on improving the facilities. Surely on your next visit you will start to notice .
We will waiting for you in your next stay, It will be a pleasure to welcome you again

Sincerely,
Angélica L.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2016

They should consider making improvements to have air conditioning units working, refill toiletries daily and accommodate people who wants to smoke to avoid been standing on the street under the rain. Also, the carpets are old and have terrible odor.

  • Stayed: May 2016, travelled on business
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Thank HILARIO N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2015

Everything was very slowly, We had to wait more than one hour to get our room, then we decide to wait on the restaurant but also there, they took between 15 or 20 minutes just to take our orders.

Our friends' rooms was dirty when they arrived. There is no way you can rest because of the noise of the others rooms and halls. You can hear everything between rooms and the staff cleaning with the vacuum.
It's too expensive compared with their service and it looks old.

Definitively I will not recommend this hotel to anyone. Look for another option around.

Room Tip: Rooms on the 3rd Floor are noisy.
  • Stayed: March 2015, travelled with family
    • Value
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1  Thank JOVillela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio B, Gerente at Gamma Pachuca, responded to this reviewResponded 7 April 2015
Google Translation

Estimado Huesped

El Equipo de Trabajo de Fiesta Inn Pachuca agradece sus comentarios, los cuales nos motivan a trabajar con mas esfuerzo y corregir las areas de oportunidad que acertadamente nos menciona, por lo cual le ofrezco una disculpa.

Estamos trabajando con un plan de remodelacion en el cual estan incluidas varias areas de esta su casa.

Por otro lado reforzare con mi equipo de trabajo, la optimizacion de respuesta siendo siempre nuestro objetivo la satisfaccion total de nuestros Huespedes y comensales,

Me reitero a sus ordenes

Saludos cordiales!!

Antonio Bravo Cárdenas
Gte. Gral
Hotel Fiesta Inn Pachuca
Email: antonio.bravo@posadas.com
Tel: 771-7170701

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

The hotel is nice for a layover, a bit out of fashion but neat and clean. We stayed because we went to a party and this hotel was conveniently located for us. When checking in, the staff was a little distracted, but turn it right. For the next day, breakfast was very nice and all the restaurant staff was so friendly and kind. From the guy at the omelette/pancake bar through the lady outside grilling meat and delicious barbacoa and nopales, they were all very nice and so attentive. Such a nice place to stay and great place to have brunch.

Room Tip: This Hotel doesn't have elevator, therefore if you are travelling with an elderly, get a room on the ground floor.
  • Stayed: March 2014, travelled with family
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Thank SergioHernandezPozos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazmin C, Gerente at Gamma Pachuca, responded to this reviewResponded 3 July 2014
Google Translation

Buenas tardes,

Muchas gracias por tomarse el tiempo para hacernos llegar sus amables y valiosos comentarios.

Para nosotros ha sido un honor tener la oportunidad de recibirlos y atenderlos en esta su casa. Usted y y su familia son nuestra prioridad; por lo cual, tenga la seguridad de que trabajamos día con día para mejorar nuestro serivicio con la finalidad de superar sus expectativas en cada visita.

Me reitero a sus ordenes.

Saludos cordiales,

Yazmin Cazares
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

The staff is very friendly and helpful. Our room was very comfortable and clean and nicely furnished with a sofa, desk and large LCD television. The grounds are beautiful and border a golf course. We've stayed in several other hotels in Pachuca but this is our favorite. A big plus for us is that it is quiet, though you should ask for a room that faces the central grounds to avoid noise from the highway. Direct bus service to and from the airport is available here which is very convenient.

Room Tip: Ask for a room that doesn't face the highway.
  • Stayed: December 2013, travelled as a couple
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Thank Jack W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazmin C, Gerente at Gamma Pachuca, responded to this reviewResponded 4 July 2014

Good afternoon,

Thank you for your kind comments.

It has been an honor for us to have the opportunity of being your hosts during your stay here at Pachuca.

We hope to receibe you again in a near future.

Sincerely,

Yazmin Cazares
General Manager

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