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“Not worth the money”

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Ngorongoro Wildlife Lodge
Reviewed 13 August 2017 via mobile

This was such a let down
We upgraded to here but having now seen the reviews i wouldn't recommend staying here because its not worth the money
As soon as you arrive they usher you out to the view which is great but then harass you to buy drinks
The entrance and hall with the fireplace have been revamped and its really nice but cold
The dining room is ok the food is basic at best but cold people are dining with puffer jackets on in late July!
The rooms are a shambles dirty towels with holes in .water that burns you (very dangerous)in the 5 ft high shower head the big window is filthy surely with that view you keep them spotless
The beds are like concrete and everything else is worn badly
I even left a list the next morning for the manager so when we arrived back from our day out they offered us alternative rooms but on inspection where no different
We got 4 free cups of coffee as a sorry
On departure i filled in a questionnaire and a member of staff not management picked it up and confronted me about my comments
Overall the hotel needs a revamp get rid of the baths and fit a shower that works
The staff are bordering on rude
Not worth the money
Really wouldn't recommend it

Stayed: July 2017, travelled with family
Thank holtheadwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 636 reviews

Reviewed 8 August 2017 via mobile

The view from the lodge is spectacular and there are telescopes to view the wildlife below. The lobby is spacious, colorful, and inviting. The restaurant food is delicious and there are quite a few choices of what to eat. The room is comfortable enough although it is fairly small and the bathroom is really small. Be prepared to be without electricity (generator) and running water from 11 pm to 5 am.

Stayed: July 2017, travelled with friends
Thank May C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

First off, this place has amazing views and good ambiance but you can get those views on the way in and out of the crater and at the viewing platform. It also has a good buffet dinner with foreign chefs that understand foreign food (if you've travelled Africa extensively you understand. Africa tries but it's just not their cuisine so you can't blame them). The beer is actually cold which may sound like a "duh" moment but in Africa it's not uncommon to serve and prefer warm beer and I've been sold cold milk when it was room temperature UHT that never saw the inside of the fridge. This place actually didn't have milk for breakfast but used milk powder which had a water taste and was also room temperature eventhough I was assured it was cold.
The rooms are a little small but hey, you're on the rim of a volcanic crater.

Now for the reality check. This place is TIA (This is Africa) personified. Let me explain starting with a small example. The bar had no gin or Scotch. Every bar manager that I know and takes his job seriously starts his day with a stock take. And there is a liqueur shop half an hour drive. But hey, TIA.
There is internet but you only get 30 mins free, after that it's US$5/hour.
The bug ticket item is always plumbing which is like a black art all over Africa no matter how much you spend. The water sure is hot. I've actually spent an hour with a towel full of ice to treat the skin burn on my head because it was hot. The problem is that you have mixed the water to the appropriate temp and had a good 2 min shower. Should be set now to get all that dust from out behind your ears after a long safari, right? But somehow they came manage their child water pressure and when it disappears it goes to full hot (well over the building code temp. I would drink tea with it) and then all cold. You may think, TIA. So was I. I then asked what they charge per night as I've paid for a safari package.

USD450 per night!

For that money you should expect the facilities to match the big boy price. For reference I've stayed in Tahiti in those idilic huts and Times Square, Manhattan for less and at those places they have working plumbing, free internet, stocked bars and cold fresh milk.
Your​ choice if you think that's reasonable or acceptable but it only perpetuates the tourism greed. Also don't whine when you get burnt, literally, and find the staff not understanding or caring. Never did hear from management after I complained.
Also, for that price you're asked to pay for your drinks in the restaurant first and then at the bar for the drinks you had on the balcony after. And no, they're not separate companies, they just don't get tourism and burden you with their logistics but are more than happy to charge such prices
To sum up. Nice place, friendly people, but TIA with a 5 star western price and the "don't ask, just pay." attitude. Your call.

Stayed: August 2017, travelled as a couple
1  Thank Taco O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017

The oldest hotel at Ngorongoro crater, just on the inside has a great colonial atmosphere. The entrance has grandeur, a massive central hall, perfect views from terraces and all rooms into the crater. My wife fell in love with the palce and did not want to leave the next day. Food a breakfast and dinner is buffet style with plenty of choice. WiFi is free for 30 minutes after that 5 dollar for 1 hour, or 10 dollar for 24 hours, price per device.

Room Tip: If you are close to the central hall, the WiFi works in the room as well.
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank swhnld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

Very nice hotel sitting on the rim of the crater, beautiful view from the patio balcony - nice place to enjoy a beer after a day of safari. Staff very friendly and accommodating; always present.

Food: Variety of dinner food on the buffet was great - enjoyed a (somewhat) made-to-order pasta dish. Breakfast also had a good variety. Food was good.

Room - bed was firm but I liked it. Slept well. Heads-up: hot water runs from 5 pm to 11 pm, and again in the morning hours starting at 5 AM. Let the water run in the shower, and turn on the sink faucets and there should be a warm shower in about 8-10 min. The generator shuts down between midnite and 5 AM, so you may want a flashlight to help you get to the bathroom.

Stayed: July 2017, travelled with friends
1  Thank remora1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ngorongoro Wildlife Lodge

Address: Ngorongoro Crater, Ngorongoro Conservation Area, Tanzania
Region: Tanzania > Arusha Region > Ngorongoro Conservation Area
Hotel Style:
Ranked #2 of 2 Hotels in Ngorongoro Conservation Area
Price Range: €452 - €552 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ngorongoro Wildlife Lodge 2*
Number of rooms: 75
Official Description (provided by the hotel):
Ngorongoro Wildlife Lodge is dramatically perched on the rim of Africa’s Eden, affording unbelievable views plunging down over the crater floor, 7,500 feet above the sea level. The Lodge is elegantly built mainly from natural stone and local wood and timber, harmoniously merging with its natural surroundings, and it is provided with panoramic windows that encompass superb views of the crater’s great bowl. ... more   less 
Also Known As:
Ngorongoro Wildlife Hotel Ngorongoro Conservation Area
Ngorongoro Wildlife Conservation Area

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