The accommodation was beautiful and comfortable. Being on the 8th floor we had beautiful views from the balcony. However i was disappointed that for the period that we were there, no cleaning service was available. More
- Free Wifi
- Free Parking
The accommodation was beautiful and comfortable. Being on the 8th floor we had beautiful views from the balcony. However i was disappointed that for the period that we were there, no cleaning service was available. MoreShow less
Thank you for taking time to post your review. As you've stayed in one of our self catering units, servicing thereof is not included in our rate and are we disappointed to hear that you feel that you were not informed beforehand regarding the exclusion thereof as it is mentioned on the booking site you've made use of, and we quote: "Beach Club - 3 bedroom, Sleeps 6 ppl., Fully furnished self catering 3 bedroom unit with private balcony. Minimum stays are 2 nights. A refundable breakage deposit of R1.500 is applicable and payable on arrival. No meals or servicing of the unit is thus included." We are otherwise happy to hear that you've enjoyed your stay and look forward to your next visit.
Spotless hotel family room - a huge bed for mom and dad and the kids had their own room. Beautifully decorated, clean and lovely! Breakfast was great and the staff were very helpful and friendly - from reception to the cleaning staff.
It always warms our hearts to receive such wonderful feedback from our valued guests! Thank you for taking the time to compliment our hard working staff. It is highly appreciated. We look forward to your next visit!
The family stayed at the hotel but the RULES are very strict. No noise allowed at all times and this is not great if you have young kids. The fine print says that you will loose your deposit if there is noise ? Crazy as this is then not a kdis friendly environment.
The place was clean and was good. Limited TV channels for the kids.
We are sorry to hear that you found our rules to be too strict. As we sometimes accommodate inconsiderate guests in the self catering apartment section where you stayed, we unfortunately had to enforce rules as to ensure that all our guests enjoy their stay. The apartment building is owned by individual owners and the Body Corporate rules are very strict with regards to noise pollution. As a result we choose to rather warn guests beforehand as to ensure that they are aware of the rules and regulations applicable. We still firmly believe that the units and resort is child friendly and is happy to hear that you found the facilities to be clean and good.
A pity we were both ill so could not enjoy the facilities and ambience to its fullest! Beautiful seafacing rooms with panoramic views from Mossel Bay to Herolds Bay. From the 10th floor we had a birds eye view of the beach and facilities and activities. Great breakfasts great café restuarant to cut out the need to go looking for a burger or fish&chips in town! Priced well...service was great from the restuarant manager who picked up we were staying for a few days. We could not move and he was there to offer us a service! Once again we were too ill to oblige -pity! The Pirates bar has great views over the beach and a nice atmosphere. Overall we enjoyed our 3 night stay here. Will certainly want to go back and enjoy it when in good health!
We absolutely love getting feedback from our guests and enjoyed reading yours tremendously. Here's to good health and your next visit to the Diaz Hotel & Resort!
We enjoyed our family stay at the Diaz Hotel, its a beautiful and convenient location. Rooms were comfortable, with a beautiful view. Things to be improved are small items i.e. we booked for 2 adults and 2 children, but the room was only set up for 2 (towels, coffee station,etc). Also the TV channels were not set up which was a bit frustrating for the kids.The breakfast was average and could be improved. That being said, it is definitely a place we would visit again.
Thank you very much for your feedback received. We have already relayed your feedback to departments concerned who will definitely address the shortcomings. We look forward to see you again!
Wow, what an amazing peaceful break away. Falling asleep to the sound of the waves to waking up to the most spectacular view of the sea from your bed was absolute heaven. The staff were very friendly and helpful. All round great experience. Will definitely be back.
Thank you so much for taking the time to post your review which is highly appreciated! We are happy to hear that you've found everything to your satisfaction and look forward to your next visit!