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“Lovely property, lovely facilities but poor service”

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Patios de Cafayate Wine Hotel
Ranked #1 of 20 Hotels in Cafayate
Certificate of Excellence
Reviewed 3 January 2018

This hotel, situated in the midst of vineyards, is in a great location and has very good facilities: the gardens were beautiful, the swimming pool looked great and the rooms were spacious, comfortable and attractive. However, the restaurant was very disappointing. The food was good but the service was inexperienced and unacceptably slow- it felt as if the restaurant had not been open long and the staff were still learning how to get things working properly. We stayed for 3 nights, including 3 meals in the restaurant (either lunch or dinner) and the service was consistently poor - a real shame for an otherwise lovely location.

  • Stayed: January 2018, travelled as a couple
    • Service
Thank OnHols2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego C, Manager at Patios de Cafayate Wine Hotel, responded to this reviewResponded 4 January 2018
Google Translation

Estimados,
Lamentamos enormemente los problemas con el servicio de nuestro restaurante. No tengo mas que palabras de disculpas, ya que nos superamos por la cantidad de gente que nos visito de afuera del hotel. Espero igualmente que sus estadía haya sido de su agrado y estamos manejando fuertemente este tema para que no vuelva a suceder.

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9 - 13 of 838 reviews

Reviewed 26 December 2017 via mobile

Beautiful and enchanting colonial style hotel with antique furnishings set amidst gorgeous landscaping featuring lavender llamas and horses. Rooms are comfortable, authentic and the good is superb. Make sure to enjoy the home made granola and the llama carpaccio. Wines come from the bodega next door. Horse riding and a pleasant swimming pool are there to enjoy. Make sure to book a massage by Rosa!

Stayed: December 2017
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego C, Gerente at Patios de Cafayate Wine Hotel, responded to this reviewResponded 27 December 2017
Google Translation

Michael,
Muchas gracias por tus comentarios. Los esperamos nuevamente por el hotel fue un placer tenerlos con nosotros.

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Reviewed 16 November 2017

After a lunch at this quiet idyllic hotel last week,we decided to stay there for a night. The garden, the view, the swimming pool, the service, the quietness, all were great. Only negative point: the internet connection was poor and you have to choose the right dish in the restaurant. But if you are interested in a quiet beautiful setting, go there!!!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank kvanhuyck2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florencia G, Patios de Cafayate Wine Hotel at Patios de Cafayate Wine Hotel, responded to this reviewResponded 20 November 2017

Dear Guest,
Thank you very much for your comments!
We are pleased to know you enjoy our Hotel and restaurant!
Regards,
Patios de Cafayate Wine Hotel

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Reviewed 2 October 2017 via mobile

This is by no means a bad hotel, but it frustratingly fails to meet its full potential. The setting and the building itself are faultless, but the service lets it down. The rooms are large, and the public areas beautifully presented: you feel history everywhere.

However, there seems to be a lack of management or supervision which results in patchy service. No offer to help with luggage on arrival despite the long walk from the car park. Half an hour to get a drink at the bar when there were two staff and no customers. Arrive for breakfast at the wrong time and nobody bothers to restock food and fruit juices, and in a hotel of this class an industrial catering coffee urn for self service is poor.

The food in the restaurant is good, and the service here in the evening is also good, perhaps because there is a chef there to make sure it all works.

With a bit of attention it could be world class.

Stayed: September 2017, travelled as a couple
Thank AlantheTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego C, Gerente at Patios de Cafayate Wine Hotel, responded to this reviewResponded 3 October 2017
Google Translation

Alanthe,
Muchas gracias por sus comentarios y por sus observaciones. Lamento que no se haya estado a la altura de las circunstancias, y la falta de atención a los detalles. Nos ayuda mucho saber que no podemos dejar de avanzar y trabajar por nuestros clientes.

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Reviewed 26 September 2017 via mobile

The hotel and gardens were beautiful - one can stroll the grounds and soak in the lovely scenery. Comfortable rooms. The staff were so kind, accommodating and helpful. The restaurant was excellent. We had a wonderful holiday visiting vineyards in the area. Highly recommended!

Stayed: September 2017, travelled as a couple
Thank Sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florencia G, Patios de Cafayate Wine Hotel at Patios de Cafayate Wine Hotel, responded to this reviewResponded 2 October 2017

Dear Sharon,
Thank you for your comments!
It´s a pleasure to know you had a wonderfull holiday with us!
Regards,
Patios de Cafayate Wine Hotel

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Additional Information about Patios de Cafayate Wine Hotel

Address: Ruta Nacional 40 y Ruta Nacional 68, Cafayate 4427, Argentina
Phone Number:
Region: Argentina > Northern Argentina > Province of Salta > Cafayate
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cafayate
#3 Family Hotel in Cafayate
Price Range: €99 - €176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Patios de Cafayate Wine Hotel 4*
Number of rooms: 32
Official Description (provided by the hotel):
Patios de Cafayate Wine Hotel is located outside Cafayate, as a part of the complex belonging to Bodega El Esteco, a state of the art winery producing excellent wines. The area offers superb views of the wines and magnificent Calchaquí valleys.El Esteco de Cafayate is a high-end winery making premium wines. The old colonial home breathes the peace and calm of the olden days, and its architecture merges with the gardens and vineyards around the hotel and winery facilities. ... more   less 
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Also Known As:
Patios De Cafayate Hotel And Spa
Patios De Cafayate Hotel Cafayate

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