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Reviewed 4 January 2017 via mobile

The hotel is not really 4 stars as per European standards, but you should consider that Sicily is not as developed as the other part of Europe and the availability of good places to stay in Southwestern part of Sicily is really limited. Having said that, Zahira hotel, located on the outskirts of Tre Fontane (a suburb of Campobello di Mazara) is a really good option to stay and explore the area.
We stayed in this hotel during the October half-term vacation (end of October).

You should never go there without a car, as the hotel is in the middle of nowhere. It is surrounded by wild fields, outside the village Tre Fonrane. The village cannot offer much either. In the end of October it seems totally deserted - not only there are no people and no cars on the streets (as it is out of season), but there are no open shops or restaurants.
There is nothing interesting you can do in the hotel either - you cannot use the outdoor swimming pool at the end of October (and the pool is poor quality), you can only stay in the room, which is nothing to write home about...
Hence it makes sense to stay in this hotel only if you decided to explore the area - and if you rented a car from Palermo airport.
Palermo is one hour drive - north, Agrigento is one and a half hour drive - east, Marsala is one hour drive - northwest.
There is a lovely archeological park -Selinunte, just 20km from the hotel, which is definitely worth visiting.
The food in the hotel was fantastic!
We had full board, but due to the touristic programs we were carrying out, we couldn't have lunch every day - but even in this case I would recommend full board, because firstly there is no other option for a meal in the area, secondly the food in the hotel is exceptionally good (always four course meal), extremely delicious (the lovers of sea food would be pleased), and thirdly the price we got for end of October for 4 member family was a real bargain!

Just to clarify - they call it "all inclusive", but in fact it us full board - breakfast, lunch and dinner at specific times. No drinks included between the meals - even you should buy your water from the bar. Hence, this has nothing to do with all inclusive in Spanish hotels, for example, but if you know that, you would avoid disappointment and enjoy the excellent quality food.

I've seen some negative reviews about Zahira hotel and I would partially agree with some of them - it is true that it is in the middle of nowhere, it is true that the quality is not 4 stars. If this hotel was somewhere else in Europe, then I would rate it as 3 stars, but having in mind the area and the quality of the food - I would rate is 4 stars. You simply don't have many better options to explore Southwest part of Sicily.

Stayed: October 2016, travelled with family
7  Thank Kalin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2015

Excellent location and place. Great food and very friendly staff. The beach is amazing and the pool too. Not too big so ideal for family. The Ocean Staff guys are great and the the mini club too. Probably the breakfast logistic can be improved a bit.

  • Stayed: August 2015, travelled with family
    • Value
    • Sleep Quality
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1  Thank Vince C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2015

Well how to start?
First a call to all the German friends attending, or going to attend, this hotel. Dear friends, this is not Sicily, Sicily is a beautiful island inhabited by lovable people and where the food is delicious. Know that everything that Zahira offers is far from that!
Let’s start: on my arrival at the hotel the front desk I was told that due to a technical electric problem, several rooms were out of order. It was proposed two alternative hotel, both of which were rejected because in the places already visited. Speaking with the director and with the reception I was aware of inconsistencies in their explanations. Speaking with some German guys, I realized that they have absolutely no news about technical problems in the rooms. Putting two and two, it is clear that too many rooms were sold compared to the receptivity of the hotel and they were trying to sort out the Italian guests, treating with kid gloves German guests.
Once understood the trick I started to bother me greatly! I went to the director and expressed the wish to see what the problem was in the rooms ... suddenly they had a room for us !!! The director told me that he was doing it at the expense of other Sicilian guests, giving priority to us who came from outside. Dear Sicilian friends, you do not know how lucky you had!
Finally, after two hours of waiting, we enter the room. The room was not bad, clean, apart from the graffiti on the wall, evidence of battles of epic memory between two slippers opposed to armies of mosquitoes.
We had lunch. Food really bad, kitchen less than amateurish! Whereas I have travelled far and wide Sicily, eating well everywhere, being in front of something that looks a lot like a canteen left me somewhat disappointed! With the passing of the days we learned to recognize the recycled dishes, ie, those obtained from the leftovers of the day before. I found particularly frightening the recycled quiche (see photo). The formula is drinks included: on the starters bench there are a whole range of Sicilian bottled wines, but for us we have only third category burgundy on the table! The water is purified tap.
Back at the room another beautiful surprise! The air conditioning smells really bad sewer! At the reception they look like a Martian! The problem seems to be present only in our room! False! Many nearby rooms have the same smell. I point out the problem and for two days they will try to solve the problem with a mysterious sanitizer for filters, which is nothing but a deodorant spray that tries to cover up the smell (unsuccessfully). On the third day I point out that if they do not solve the problem I will have to call the office of hygiene to know what I'm breathing! Suddenly they had a new room in the area where the problem is not present!
Worth noting that often even the tap water is malodorous, as well as the water they use for irrigation, spreading the scent for the whole structure.
During the holidays, knowing the other guests, I understand how true the saying that "lies have short legs." The problems of the structure are evident and manifest what described above as well as other details such as inactive sliding doors, fountain off (except for the last day when it was miraculously on), children pool without protective grille on the jets changing the water (see photo).
Faced with such a negative review, I would like to say a few good words for the attendants of the structure, always available, for the animation staff, always working, and part of the reception, often in obvious embarrassment in covering the tall tales of his superiors. However the structure is managed in an unprofessional way, if we do not want to imply worse.

Room Tip: The room on the left wing have no problems with air conditioning smell.
  • Stayed: July 2015, travelled with family
    • Value
    • Rooms
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8  Thank ernungo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Well, it's really a problem to find a good site on this resort. Please Never buy an All Inclusive, becase they don't know what does it mean. There was perhaps a not bad food but the canteen was so loud I was not able to communicate to my partner close to me. RThe restaurant does not have a seat for children. In a week there was no able to fix a broken phone line.

And you are in the middle of nowhere. You cannot search a help in the neighborhood. I'll never recommend this resort even to my enemies.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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11  Thank Hully3x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile
Google Translation

Stayed: October 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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