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“Excellence, The best Attention.”

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Cayena-Caracas Hotel
Ranked #11 of 86 Hotels in Caracas
Certificate of Excellence
Reviewed 11 December 2016

The best Attention and Neatness. For Demanding people and lovers of EXCELLENCE.
La mejor atención y Pulcritud. Para personas exigentes y amantes de la Excelencia.
We congratulate all its Staf because they do everything to be perfect.
Felicitamos a todo el personal, por que hacen que todo sea perfecto.

Room Tip: The ground floor has a cozy intimate terrace.
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  • Stayed: December 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank apadilla1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera D, Director Comercial at Cayena-Caracas Hotel, responded to this reviewResponded 9 February 2017
Google Translation

Estimado huésped, en primer lugar quisiéramos agradecerle por haber elegido Cayena-Caracas para su estancia en la ciudad y por dedicar unos minutos de su tiempo para escribir estas líneas. Sus comentarios son muy valiosos para nosotros. Ha sido un placer poder recibirle y nos es grato saber que disfrutó de nuestras instalaciones y servicios. Saludos cordiales,

Vera Da Silva
Directora Servicio al Huésped y Mercadeo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 7 of 74 reviews

Reviewed 17 November 2016

I stayed at the Cayena for nearly 2 weeks in September 2016. The security around the hotel is excellent and the main entrance is protected by gates to prevent people from just walking into the hotel. The rooms and service areas are big and kept in a very high standard. The rooftop pool is really nice and gives a nice view of the surrounding area. In the basement there is a well equipped exercise room with several modern tread mills. The service level of the Hotel staff is excellent:)

  • Stayed: September 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Gjert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera D, Director Comercial at Cayena-Caracas Hotel, responded to this reviewResponded 21 November 2016

Dear Gjert J.,

We appreciate your comments regarding your stay at Cayena - Caracas. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Vera Dasilva
Guest Service & Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2016

I,ve just had the best experience in a placed that I better summarised a MAGIC! !!!
Every little detail its cover and even more! its full of surprises since all the Staff in every area are sooooo supportive and treats you by your name and remembers al the little things about you likes.
I just tell you that i had plans to stay just one night and its was imposible to leave and stayed for 2 nights more.!

its a big satisfaction that even the hard situation that our country Venezuela its going
through, you find a place like this that caress you and treats you so good in all areas that makes you forget all the hard things we're going thru.

The food its sooooo good; every little thing; the bread, pastry its all done by then. its gourmet food prepared in such a divine way.

I tell you all i live right here in Caracas (30 minutes away from home) and leaving today it was just a strange feeling that i can't just put into words.

Finally, i think that I've said all the beautiful time I've just spent, a pool you will love with the best view of our Avila Mountain.

The rooms top rated and as well the rest of all the areas; flowers, teas in from of elevators so you can take a sip on your way to the room.

Also I very important point, the security outside as well inside the Hotel; nobody but the guest have the access, through your card ,to elevators and the way to the room areas.

The concept called BOUTIQUES HOTEL, defers too much from this Hotel!!!

Its far more than a Boutique, Ill call it HOME!!!!!!

Room Tip: Rooms with terrace are huge and the ones a little cheaper as cozy as it can be.
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  • Stayed: September 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Maria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera D, Director Comercial at Cayena-Caracas Hotel, responded to this reviewResponded 14 September 2016

Dear Maria D.,

Thank you for your kind comments. We hope to see you again sometime soon.

Yours sincerely,

Vera Da Silva
Guest Service & Marketing Director

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Reviewed 29 August 2016 via mobile

Simply the most luxurious hotel boutique in caracas.
It's located in la Castellana one of the best neighbourhoods.
Service at its best.
Expensive very expensive.
The best restaurant in the area.
Nice gym
Great pool.
Total security.
The rooms are very comfortable and very high tech.

Stayed: August 2016, travelled on business
Thank JUAN CARLOS F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang J, General Manager at Cayena-Caracas Hotel, responded to this reviewResponded 31 August 2016

Dear Juan A.,

Thank you for your recent stay at the Hotel Cayena, Caracas and for taking the time to provide us with your wonderful feedback on the hotel and La Sibilla.

We look forward to seeing you again next time you visit Caracas.

Sincerely,

Wolfgang Jonas / General Manager

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Reviewed 27 July 2016

Its neoclasical interior design is incredibly beautiful and unique in Caracas. It really gives personality and glamour to all areas. The staff is so warm and helpful. The food is amazing and experiments with new flavors. The rooftop pool has a nice view. I recommend it.

Room Tip: Choose rooms at groud level, they have terrace!
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  • Stayed: July 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Graciela O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfgang J, Director General at Cayena-Caracas Hotel, responded to this reviewResponded 17 August 2016

Dear Ms. Graciela O.,
Thank you for your recent stay at the Hotel Cayena, Caracas and for taking the time to provide us with your wonderful feedback.
We look forward to seeing you again next time you visit Caracas.
Sincerely,
Wolfgang Jonas / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cayena-Caracas Hotel

Address: Av. Don Eugenio Mendoza | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > La Castellana
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 86 Hotels in Caracas
Price Range: €232 - €317 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cayena-Caracas Hotel 4.5*
Number of rooms: 47
Official Description (provided by the hotel):
Cayena-Caracas is a state-of-the-art hotel where innovative design and engineering meets with luxury and comfort infused with Venezuelan flavor. Cayena-Caracas is a brilliant architectural project, combined with a breathtaking natural landscapery hotels. That redefines expectations for luxury hotels. Nestled in the most exclusive area of Caracas, the hotel is the perfect place for those who expect luxury and comfort as the standard when traveling internationally. A family-owned and operated property, Cayena-Caracas is a member within The Leading Hotels of the World, Ltd., The elite group with a portfolio of over 430 exclusive luxury properties in more than 80 countries. Impenetrable to the eyes of the outside world and surrounded by exceptional rooftop landscaping, terraces, and private patios, the Cayena-Caracas rooms give the feeling of being in a private retreat enclosed within a beautiful garden. Its heated outdoor pool, located at the rooftop level, is the perfect location to both unwind and exercise while enjoying one of the best climates in the world -- the "eternal spring" -- as they say in Caracas. This landscape unfolds at the footsteps of the striking view of El Avila, the majestic mountain that embraces the valley of Caracas. ... more   less 
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