I went to this hotel on july. I reserved a suite "red label". It has a big and luxury lobby. I waited at the lobby until the hour to check in. During that time a woman came to me and asked me in a gentle way some money for help her to buy medicines. I was in shock because a five stars hotel with so many vigilants and they didnt see the lady asking for money. I didnt complaint to anyone because i felt bad for the woman. My room was very nice and complete, very nice bed and very clean. The main restaurant has few choices in the menu so i ate a club house and an onion soup. The next day and because i had the red label program, i could use the red label room on floor 16th to eat breakfast. It only has one waitress and he was only taking orders to a high goverment's person so, it was to difficult to me to get a good service from him. OF COURSE!!! the only thing that i had his attention was, to get the tip for "his services". I complained to him because i deserved the same attention like the another person. Anyway!!! Instalations are good, rooms are good, fast check in and out, food was ok. Just two bad things to said to my readers.
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- Also Known As:
- Gran Melia Caracas
- Caracas Gran Melia