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“old hotel but grat service”

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Gran Melia Caracas Hotel
Ranked #4 of 86 Hotels in Caracas
Certificate of Excellence
Reviewed 21 February 2012

The hotel is very old and needs urgent renovation. But the service is great, very high level. I stayed on the executive floor, and had a separate check in and conceirge desk. Very convenient. Also, there are happy hours with lots of tasty dishes and fruits.
The room was very spacious, and there were chocolates (very delicious) for both of us on the night table. Great! Their taxi is very expensive, but safe and reliable.

Stayed: January 2012, travelled with family
1  Thank La P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidadmelia, Quality Manager at Gran Melia Caracas Hotel, responded to this reviewResponded 14 January 2013

Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service.

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Reviews (1,066)
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81 - 85 of 1,066 reviews

Reviewed 3 January 2012

My room was musty and out dated. I am sure this place was a jewel in its day.
The pool was great, but got shaded in the late afternoon.
There is a mall right next door that has a great food court on the 6th floor. There is also a movie theatre in the mall with a bunch of wonderful shops.

  • Stayed: November 2011, travelled on business
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1  Thank setcarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this reviewResponded 11 February 2012

Dear Setcarp,

We want it to thank you for your review and the time you had take to write it. Your opinion its very important for us.

Regards,

Quality Management

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Reviewed 14 December 2011

Very bad experience, I paid US$ 300/night and the hotel was worst
When I checked-inn the room was not ready and I had wait 2 hours until they checked me in. This happened 1 hour after the check-in time (4 P.M.). But the the room wasn´t ready at that time, I had no towels either amenities
Besides the rate @ $300/night I paid for every single service, the breakfast was not included, the gym (US$20/day), the Internet (US$20/day)
The bathroom floor flooded at night, and when I informed nothing happened
The WORST is the location; it is not safety walk outside the Hotel…
I DO NOT RECOMMEND STAY ON IT

Room Tip: No way, I do not recommend stay on it
  • Stayed: December 2011, travelled on business
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3  Thank CarlosMCardona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this reviewResponded 11 February 2012

Dear CarlosMcardona,

Receive warms wettings on behalf of the Gran Melia Caracas. We would like to apologize for the inconvenient that you had during you stay with us, especially for the technical’s issues on your assigned room . This kind of issues lives not up to our standards. We appreciate the fact that this complaint have reached us, we take this matter very seriously and for sure, we will take action to solve this concern that it’s been pointed.

Regards,

Quality Management,

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Reviewed 24 November 2011

We have stayed at the Melia 3 times now are it never disappoints. We stayed here 2 nights. I strongly recommend the Royal Service Rooms that include the private happy hour and the private breakfast. They truly make you feel special. The hotel is connected El Recreo Shopping Mall which is nice. There are not many areas in Caracas that one feels safe but I certainly feel safe at this hotel and the shopping mall that it is conected to.

Room Tip: Get the Royal Service rooms
  • Stayed: November 2011, travelled as a couple
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1  Thank Dwyrwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this reviewResponded 11 February 2012

Dear Dwyrwas,

We really appreciate you review and also want it to thank you for the time you had taken to let us know that you enjoy your time with us. Your opinion its very important for us, once again our most sincere thanks.

Regards,

Quality Management

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Reviewed 14 November 2011

We stayed there only because our flight back to Brazil was canceled and we had to spend another night in Caracas, on September 2010. This hotel is great!!! It was conected to a shopping center and very well located, very near to a metro station. Our room, actually, our suite was incredible. It had three room, a living room, american kitchen and two bathrooms. The master room also had a closet. The meals were great. It is a very luxurious hotel!

  • Stayed: December 2010, travelled as a couple
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1  Thank Luciana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidadmelia, Manager at Gran Melia Caracas Hotel, responded to this reviewResponded 10 February 2012

Dear Luciana,

Receive warm wettings on behalf of the Gran Melia Caracas. Thank you very much for your great review, we are very please to know that you had enjoy your stay with us. We are hoping to welcome you once again in our Hotel.

Regards,

Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Caracas Hotel

Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Phone Number:
Region: Venezuela > Capital Region > Caracas > El Recreo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Caracas
#4 Luxury Hotel in Caracas
#5 Family Hotel in Caracas
#7 Best Value Hotel in Caracas
#8 Business Hotel in Caracas
Price Range: €76 - €112 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Gran Melia Caracas Hotel 4.5*
Number of rooms: 430
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Booking.com, Melia, TripOnline SA, Ebookers and 5viajes2012 S.L. so you can book your Gran Melia Caracas Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Caracas
Caracas Gran Melia

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