don't expect this hotel to be fancy. I can start by saying that the location of this hotel is one of the best in the city of Caracas. the facility is literary on top of one of Caracas' most popular shopping centers (CCCT) and nearby other important places such as the neighborhood of "Las Mercedes" where you can find fancy shopping and dining.
being Venezuela a 3rd world country, for people coming from abroad, things are expensive there; that includes dinning, hotels among others but when you pay a high price for a service, you expect the best (which is true for most cases in Caracas). the Best Western in Caracas is the exception. the room rates are very high and you get back very little. to start with:
- The service in the front desk: although the people are very friendly and willing to help, they are understaffed making it difficult to just ask a question or get a breakfast voucher.
- Internet Connection: it is offered free of charge but you have to request a wireless router from the front desk to be installed in your room. if they don’t have any then you might be lucky enough to be close by one from another room. in my case, I spent two days without internet since they didn’t have any routers and nobody nearby had one neither.
- Breakfast: although it has improved since last time I was there, the service is too slow and the food is a bit too cold for my taste.
In the room:
- There was a coffee machine and no coffee
- The floor was sticky
- The bathroom was a mess:
o The glass separation between the shower and the bathroom was dirty (picture attached)
o The entrance to the bathroom was “under construction” (picture attached)
o Not enough towels. I asked for more and the cleaning lady said that they didn’t have enough for all the rooms.
- Reservation Options:
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- Also Known As:
- Best Western Caracas
- Caracas Best Western