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2 - 7 of 61 reviews
Reviewed 19 February 2014

I have never stayed in a hotel, hostel or b&b where the staff was so unfriendly, unmotivated and straight out rude. The guy that opened the door, the first day we got there was visibly annoyed at any inquiry we made during our stay (related to the time of breakfast or dinner, ice coolers to take on our trip or the whereabouts of the remote for the ac). Several times his reply to these inquiries was yawning in our faces. Breakfast was acceptable but repetitive (arepas, eggs, ham and cheese every day), dinner was straight out disgusting (watery tasteless vegetables, old stinky fish). The room was dirty when we got there and was not cleaned once during our four-night stay.

There is very little positive that I can say about this posada besides the location, which is right in the middle of the town at the town square. If you go to Los Roques, which is a beautiful place, I would recommend to spend a little bit more money and stay in one of the other nice posadas that we have seen during our walks through the town (in order to avoid being in that posada for too long)

  • Stayed: February 2014, travelled as a couple
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5  Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

Went to Los Roques with 11 friends from Brazil for a Kitesurfing trip and Dona Carmen was an excellent choice.
We booked 3 rooms, two of them were beach front (without aircon) the other one had no direct access to the beach, but had aircon.
The rooms are quite simple, don't expect any luxury. However, they are clean, well priced and well located.
The beach front rooms allowed us to organise drinks by the beach with locals and other tourists, which took the Los Roques experience to another level.

Staff was really friendly and we had lots of fun with them.
Food was simple, but tasteful, clean and eatable. Exactly what I would expect a budget place.

We left plenty of expensive kitesurfing and photograph equipment laying around, even without lockers and had no theft issues, whatsoever.

I wouldn't recommend the place for a romantic trip, but definitely recommend it for groups looking for exploring the island, doing sports and meeting the locals.

  • Stayed: August 2012, travelled with friends
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1  Thank FranklinDattein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2011

I have been to Los Roques many times - more than ten at least - and stayed at Dona Carmen several of these visits. While I have suspected theft before, it was confirmed this last visit. It is with a heavy heart I had to email the owner, on behalf of our six man strong Swedish sports fishing group, because I love Los Roques and would like the truth to be different. The location of this posada is good, and the value is OK for Los Roques, but it ended up to be an expensive story.
In short, we left the deposit to the old woman in charge, for safety keeping. But instead of keeping our valuables safe, several hundred USD as well as several thousand BSF was stolen. All in all we estimate the loss to over 700 USD divided on six persons. In addition to this another guest had a camera and a cell phone stolen. Very sad for us to see that our beloved Dona Carmen is not to be trusted. We lost some more faith in Venezuela. And Dona Carmen lost several returning as well as potential customers. In addition to this, the staff are rude most of the time and the food are considered horrible by most guests we talk to. We got tourist diarrhea a few times during every visits to this posada, but since the price is relatively good and the location is convenient when you carry many rods, we kept returning, hoping for a better cook every year. Until this last visit. Now we had enough! Pick another place if you value your belongings, a friendly smile or good food.

  • Stayed: November 2011, travelled with friends
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9  Thank HenricBl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2009

In reading some of the other reviews, one needs to keep in mind that, unless you are spending an extraordinary amount of money, customer service in Venezuela in general is often terrible. As a country with plenty of oil, Venezuela hasn't developed much of a tourist infrastructure; thus, when a staff doesn't obsequiously bend over backwards to serve you, it has less to do with a particular place and more to do with typical Venezuela.That being said, nothing negative comes to mind when I stayed here. The food was good and ample, great location, rooms with AC kept quite cool and cleaned daily, and, when the island ran out of ice (which often happens), the staff was quick to give us the ice from their freezer for our coolers. With the money you can save by staying here, go treat yourself to delicious lobster lunches and some great scuba diving!

  • Stayed: April 2009, travelled with friends
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1  Thank DiegoCaracas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2009

I am not completely sure what people are complaining about. Posada Dona Carmen was much better than I thought it would be after reading all the negative reviews. The rooms are spacious, clean, with AC or fans. Rooms number 5 and 6 are beach front. They give breakfast and dinner. The food is better than typical Venezuelan posada food. meals were typical Venezuelan breakfasts, Arepas, cheese, soem kind of meat and eggs. Dinners were usually three courses, an appetizer, a main meal, and dessert.
The Posada has that main square on one side and the main beach (from whcih you catch your boats to the swimming beaches) on the other. That makes it ideally located for carrying heavy coolers to the boat, getting drinks or supplies from the local stores, and joining the party in the Plazas in the evenings. The most popular bar on the main island is right next door which can get loud, but our rooms were mid hotel and back so we never heard the revelry.
The people who rated this posada very low must not have traveled in Venezuela much. I think that the others who said they were disappointed were expecting something more like a Holiday Inn. We have been living in Venezuela for years and we thought this Posada was on par with any we have stayed at in this country.
You have to remember that Los Roques is generally very overpriced. beers are twice what you would pay on the mainland, ice is a precious commodity, and all lodging is at lest double what an equivalent lodge on the mainland would be. Its like that because they know you'll pay for it to spend some time in the beauty of the islands.
Of course the beach right in front of the Posada is not for swimming. NONE of the beaches on Gran Roque are for swimming. You are supposed to take a boat and go to the good beaches. And for the lady that said 'Angry Locals yelled from their dinghy's'; of they yelled at you you were being stupid and swimming in a dangerous area. Plus they fish for a living and you were disrupting their work.
I would recommend this hotel based on what you get for what you pay. You can get something a little bit better for a lot more money, but why waste you money when this is a perfectly good place for a lot less money?

  • Stayed: April 2009, travelled as a couple
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7  Thank krobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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