WE WERE LOOKING FOR A DOG FRIENDLY HOTEL IN THIS VERY pleasant market town and were pleased with the service we had at Three Swans. The food was particularly good and reasonable. as well. The staff are cheery and the service overall was more than you'd expect from what is rated as a three star hotel. The room was very clean and comfy and our dog was made very welcome.
Priceline
PremierInn.com
Taking safety measures
The hotel s beatiful and rooms were lovely. The service was excellent. Would definitely return. Was a pleasure to stay there and even got upgraded for our anniversary by the super efficient Sanj on reception.
What a lovely place. Went in for something to eat and was not disappointed. A lovely young man called Jordan was a joy. Loved his job and made us so welcome absolute pleasure he was. The food was amazing would definitely be going back. Thank you Jordan for making us so welcome x
Not knowing Market Harborough, I was not familiar with the Three Swans but it was a convenient venue to meet a friend.
My friend, fortunately, was aware that the front entrance to the building was not in use, although there was no indication of this, and we made our way round the side of the building.
We entered through the first door we found and encountered a member of staff who told us, in no uncertain terms, that we must go back outside and find another door further along the passageway. Again, there was no indication that that particular door was "exit only" to facilitate the (understandable) one-way system for customers.
Despite the pleasant setting, the comfortable seating arrangements and a reasonably comprehensive menu, we were somewhat perturbed when our food was served by a young waitress who was not wearing a face mask, unlike the other member of staff in the restaurant.
I am, of course, aware that there are certain conditions that allow for exemptions to mask wearing but, given the close proximity between waiting staff and diners, I would have expected that anyone unable to take proper preventative measures against infection would be employed in tasks where a safe distance could be maintained.
These negativities would be so easy to remedy - proper signage for entrances and exits, and ensuring that customers do not have to be within two metres of staff who do not wear face masks.
Dear Guest,
Thank you for your feedback following your recent visit to The Three Swans Hotel. I am sorry to learn that your experience didn't meet with your expectations on this occasion. We are continuously reviewing our procedures to keep all customers and team members safe at this time. I do hope you will join us again based on the more positive elements of your visit.
Best regards,
Tom Reeve
General Manager
Superb location, if you want to be in the middle of the town, with great cafr parking facilities. Food and service was excellent. Only issue was hearing running water from adjoining rooms, so the sound insulation isn't that great
Dear Guest,
Thank you for your review following your recent stay with us. The team and I are delighted to hear your food and the service you received was excellent. As General Manager I'm always appreciative of feedback regarding our accommodation and I will investigate the point you have raised regarding running water. I do hope you will choose to join us again based on the more positive elements of your stay.
Best regards,
Tom Reeve
General Manager
Had lunch in the courtyard on 17.10.20
Courtyard was great as it was carefully sanitised before we sat down, in the fresh air yet protected and there were patio heaters
The pizza was fabulous and they provided a pizza box for me to take home what I could not eat.
Dear Guest,
Thank you for your wonderful review following your recent visit to our courtyard. The team and I are delighted you enjoyed your pizza and that you have shared your positive comments on Tripadvisor. We hope to have the opportunity of welcoming you back to The Three Swans Hotel again soon.
Best regards,
Tom Reeve
General Manager
