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Reviews (1,762)
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Traveller rating
780
642
198
93
49
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All reviews church bells high street middle of town coaching inn car park lovely hotel central location superior room short break breakfast was excellent lovely room plenty of parking stayed for one night buffet style comfy bed bar area afternoon tea
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1 - 6 of 1,762 reviews
Reviewed 1 November 2020

The hotel s beatiful and rooms were lovely. The service was excellent. Would definitely return. Was a pleasure to stay there and even got upgraded for our anniversary by the super efficient Sanj on reception.

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Adalina2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2020

What a lovely place. Went in for something to eat and was not disappointed. A lovely young man called Jordan was a joy. Loved his job and made us so welcome absolute pleasure he was. The food was amazing would definitely be going back. Thank you Jordan for making us so welcome x

Date of stay: October 2020
Trip type: Travelled as a couple
Thank R9811ZNmichellef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2020

Not knowing Market Harborough, I was not familiar with the Three Swans but it was a convenient venue to meet a friend.
My friend, fortunately, was aware that the front entrance to the building was not in use, although there was no indication of this, and we made our way round the side of the building.
We entered through the first door we found and encountered a member of staff who told us, in no uncertain terms, that we must go back outside and find another door further along the passageway. Again, there was no indication that that particular door was "exit only" to facilitate the (understandable) one-way system for customers.
Despite the pleasant setting, the comfortable seating arrangements and a reasonably comprehensive menu, we were somewhat perturbed when our food was served by a young waitress who was not wearing a face mask, unlike the other member of staff in the restaurant.
I am, of course, aware that there are certain conditions that allow for exemptions to mask wearing but, given the close proximity between waiting staff and diners, I would have expected that anyone unable to take proper preventative measures against infection would be employed in tasks where a safe distance could be maintained.
These negativities would be so easy to remedy - proper signage for entrances and exits, and ensuring that customers do not have to be within two metres of staff who do not wear face masks.

Date of stay: October 2020
Thank KateTKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Three Swans, General Manager at The Three Swans Hotel, responded to this reviewResponded 30 October 2020

Dear Guest,

Thank you for your feedback following your recent visit to The Three Swans Hotel. I am sorry to learn that your experience didn't meet with your expectations on this occasion. We are continuously reviewing our procedures to keep all customers and team members safe at this time. I do hope you will join us again based on the more positive elements of your visit.

Best regards,

Tom Reeve
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2020

Superb location, if you want to be in the middle of the town, with great cafr parking facilities. Food and service was excellent. Only issue was hearing running water from adjoining rooms, so the sound insulation isn't that great

Date of stay: October 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank keng736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Three Swans, General Manager at The Three Swans Hotel, responded to this reviewResponded 30 October 2020

Dear Guest,

Thank you for your review following your recent stay with us. The team and I are delighted to hear your food and the service you received was excellent. As General Manager I'm always appreciative of feedback regarding our accommodation and I will investigate the point you have raised regarding running water. I do hope you will choose to join us again based on the more positive elements of your stay.

Best regards,

Tom Reeve
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2020

Had lunch in the courtyard on 17.10.20

Courtyard was great as it was carefully sanitised before we sat down, in the fresh air yet protected and there were patio heaters

The pizza was fabulous and they provided a pizza box for me to take home what I could not eat.

Date of stay: October 2020
Thank NMcN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Three Swans, General Manager at The Three Swans Hotel, responded to this reviewResponded 28 October 2020

Dear Guest,

Thank you for your wonderful review following your recent visit to our courtyard. The team and I are delighted you enjoyed your pizza and that you have shared your positive comments on Tripadvisor. We hope to have the opportunity of welcoming you back to The Three Swans Hotel again soon.

Best regards,

Tom Reeve
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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