Before writing this review I actually contacted this hotel/restaurant a few days before giving them the opportunity to make this better before I reviewed publicly. Unfortunately I had no response so here is my review.
My partner and I visited this restaurant on a very difficult day when I was dealing with the death of a close friend I was very upset and we just needed to eat.
We ordered some tapas and a couple of pizzas to take away.
Whilst we were eating it seemed apparent that there was some kind of an issue with our pizza toppings. I had literally only asked to take something off and add another topping which was parma ham. Whilst we were eating our tapas this seemed to become more of an issue and at one point there were three chefs and one member of restaurant staff gathered around talking about how I couldn't have the parma ham because it was more expensive than the topping that was taken off.
The staff member then came over and said everything was fine and they were ready when we were.
A couple of minutes later the chef walked past us still chuntering on about the parma ham and smirking.
When we collected the pizzas and got in the van I noticed that they hadn't bothered to give me what I asked for at all! I wasn't in a fit state to argue so I just took it as it was.
I have eaten at this restaurant on several occasions however I will not go back because of the sheer disregard to your customers, the lack of manors the unprofessional manor in which all of those individuals behaved on that day.
If you make a mistake talk to your customer don't try mislead them like their opinion doesn't matter. Be open and honest... I am very disappointed how I was treat over something so trivial!