Before time softens the impression of the past 24 hours: staying at the Macdonald's Marine Hotel North Berwick last night was horrible. My room (£200 for dinner bed & breakfast) was a scaggy rathole on the second floor. The only two power points were at floor level, so – for instance – to boil a kettle one had to stand it on the floor on the opposite side of the room to the tea things. The heavy tray of tea things, since we are mentioning them, were stored above head height on a shelf in the clothes cupboard- not an ideal place for a weary person approaching 70 years of age. Paint was flaking round the inside of the door; there was a nasty-looking white stain on the headboard; the reading lights were ineffectual; the wooden floor by the bathroom window was either dirty or badly scuffed; I ordered a paper but it was not delivered (no apology when I enquired about its non-appearance at reception this morning); the wi-fi is one of those infuriating ones with two long utterly impossible to remember strings of numbers and letters as 'user name' and 'password' which have to be re-entered every time one re-opens ones laptop. This is totally unnecessary. I am sitting in a cosy customer-friendly café in the High St where they have given me today's password and I just reconnect automatically every time I open my laptop.
To add to my misery, there was a very noisy party going on next door when I had gone to my room after supper. After an hour thinking 'this cannot go on much longer', I rang down to reception. I reported that there was what appeared to be a noisy party in progress next door. 'There isn't a party going on' asserted the unsympathetic respondent. I felt like a 13 year old trying to report misbehaviour by Jimmy Savile to the police or the BBC. By dint of persevering that there was indeed a party going on, although fearing by now that I was losing my wits, Kevin the duty manager came up. By then I had left my room and was standing at the top of the stairs willing someone to come and stop the noise. Kevin tapped on the door and when it was opened reported to me 10 people all very merry shouting at the tops of their voices. He asked them to keep it down. I threatened to leave and go home. The party went downstairs to dinner – it was by now 9.30pm.
The staff were hit and miss. In the dining room they were professional and welcoming. The duty manager, Kevin, went the extra mile to help me get connected to the wi-fi (however maddening it turned out to be) and showed me why I could hear two radio programmes playing at once on my laptop (I hadn't realised that every time I went to the same programme, I opened another window. Staff at reception were perfunctory and brusque, reminiscent of an offhand old people's home (me being the old person, they the young).
- Official Description (provided by the hotel):
- Macdonald Marine Hotel & Spa boasts everything you could need for a short break on the Scottish coast. Our luxurious spa offers rejuvenating Elemis treatments performed by highly trained therapists. Experience award-winning dining in our restaurant or relax in our lounge while taking in the view over the Firth of Forth. Your guaranteed a great night sleep in our stylish bedrooms, exactly what you need after a day on one of the many surrounding world-class golf courses. ... more less
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- Also Known As:
- Macdonald Marine Hotel And Spa
- Macdonald Marine Hotel North Berwick
- Hotel Macdonald Marine
- Berwick Hotel Marine North
- Macdonald Marine Hotel & Spa North Berwick, Scotland