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Hard Rock Hotel Tenerife
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Reviews (2,213)
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1,524
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Reviewed 5 April 2018 via mobile

I’ve visited this hotel a couple of times as a day guest. It’s great fun, stylishly delivered with some great quirks and fabulous rock memorabilia. The swimming pools are fantastic, with a few small warm pools for the kids and a huge beachside lido with restaurants and VIP booths etc which doubles up as a live events venue. Even though there are constant live poolside DJs playing, this place still has a great family feel and with the kids play areas, poolside entertainment and toddler pool it’s a good hotel for families with kids of all ages. Expect to pay around 9EUR for a cocktail, and maybe 12-15EUR for an adult meal at lunchtime. There’s nothing much in the resort to walk out to so expect to be hotel bound for the duration and with the little things being quite pricey (e.g. A large portion of fries at the snack bar is 7EUR) you will get through some cash. The sunset bar on the 16th floor is well worth a visit after 5pm. I like a quieter holiday, so I wouldn’t stay here. It’s a loud, busy place to see and be seen. Maybe the kind of place you’d like if you were a lottery winner that built a personal go cart track with flashing lights in the back garden. But for its quirky fun factor, bean bag beds, authentic Beatles photography, poolside cocoon pods and more it’s well worth a visit and I’d visit again. For day visitors there’s a minimum spend of 40EUR per adult and 20EUR per kid. You could try blagging it, but I didn’t get away with it for long!

Stayed: April 2018
2  Thank Jimmy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 6 April 2018

Hi Jimmy E,

Thank you very much for your amazing review of the Hard Rock Hotel Tenerife!

At the HRHT it is the little details that makes our hotel rock. Like you have mentioned, our memorabilia, poolside cocoon pods and specaility children facilities add to our cool factor, and provide you and your family with unique and unforgettable experience!

We are so happy to hear that you and your family enjoyed all the Hard Rock has to offer and we look forward to welcoming you guys back once again!!

See you soon Rock stars!

Best Rockin' Regards,

D.Hunter
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Staff:
The best thing about this hotel are the courteous, helpful and very smiley staff who were full of personality and did everything possible to make our stay enjoyable. We came to celebrate my husband’s birthday and staff organised a bottle of cava in the room and cava at dinner plus drinks at the 16th floor bar all FOC.

Rooms:
we stayed in a Rock Royalty suite- open plan bed/bathroom was a bit odd but spacious. Bed very comfortable and pillow menu meant we slept well. Initially we were worried about noise as our room was next to the lift, but room was well sound proofed (until building works began).

Spa:
spa access was FOC with our room, but even if you are staying in another room type, we’d recommend a visit. Facilities were really quiet, even when the hotel was fully booked. The outdoor spa area was much nicer than the main adult pool and had loads of beds and sofas, jacuzzis, bubbles etc. Very relaxing!

Royalty lounge:
would recommend spending the extra to get this facility. Breakfast was amazing (staff were great), then all day snacks & drinks/bar, afternoon tea and highly recommended tapas, all included. Great view too.

But...
Noisy building site:
before booking I’d read about the building site next door but had thought it would be just the, relatively usual, noise of a growing resort. However, it was very invasive with drilling starting at 8am and finishing at 8pm. By the looks of progress, works will be continuing for at least another year. When it’s built we think it will overshadow the lagoon pool. If you do decide to come despite the noise I’d ask for a room on the NW side of the hotel and use the spa pool as both will be quieter.

Restaurants:
one of the reasons to stay at HR is the number and variety of on-site restaurants (there really is nothing else in walking distance - you’d need a taxi to La Caleta if you want to eat out). We had real difficulty booking a table, even when booking at the start of our holiday for every night, as we were recommended to do at check in. For my husband’s birthday there were no spaces in any restaurant. Fortunately the team at the Royalty reception were great and squeezed us in at the tapas bar. However... there were plenty of tables free in the restaurants, but there seemed to be too few waiters/kitchen staff. Waiters were over worked and therefore rushed (but still smiley) and two of our meals were cold. We’d also recommend you double check your bookings at the Japanese restaurant... we’d been accidentally booked in for the set menu at 65 euros each, rather than the a la carte at a more reasonable price. Overall, although we had some nice food (mixed tempura & gyoza with basil & coconut; risotto at the pool bar) most was overpriced, and the tapas restaurant was very average. Best was in our Royalty lounge!!

Would we come back?
Yes for staff and Royalty package, no for restaurants and noise.

Room Tip: Go for Rock Royalty if you can. A room on the NW side of the hotel and use the spa pool as both will be quieter.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank FuddleWuddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 6 April 2018

Hi FuddleWuddle,

Thank you very much for taking the time to share with us your in-depth review of the Hard Rock Hotel Tenerife!!

We are so happy to hear that our staff, spa and rock royalty lounge were the highlights of your stay and made you feel like a rock star! At the HRHT we always aim to make your stay truly special and unforgettable so thank you for all your amazing words!

Unfortunatley, as you experienced, with the construction it is completley out of our control but every day the noise varies, with some periods being completley inaudible! We hope that you enjoyed our rock star music that can be heard throughout the day also minimize the disturbances from the noise!

Our staff is already awaiting your next stay with us, see you very soon!

Best Rockin' Regards,

D.Hunter
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Love this hotel ❤️,our 2nd time here .we loved the guitarists /singers by the pools,restaurants .so cool .staff in all areas are brilliant,friendly,smiling faces.attentive .room is such a cool design,very functional.fantastic sea views .
Beach pool with cool dj ,adults pool ,kids pool are kept immaculate.best to book all restaurants when you arrive.steak,Japanese,Spanish .sports bar ,pool bar food is excellent too .
We had a spa experience.couples massage followed by jacuzzi,steam room,sauna.omg best ever .really recommend straight after you arrive to de stress,soooo relaxing .very good . Booked a sailing trip via concierge.brilliant trip -saw pilot whales ,turtles.unlucky not to see dolphins.they picked us up and dropped us off . Thank you for a special stay .we will return . All your staff are a real credit to the hotel

Stayed: April 2018, travelled as a couple
Thank nickd007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 6 April 2018

Hi Nickd007,

Thaank you very much for taking the time to share with us your amzing review of the Hard Rock Hotel Tenerife!!

Making your stay unforgettable from the moment you arrive to the minute you leave is always a main goal of ours and we are so happy to hear that our staff, food, rooms, and entertainment had you feeling this way.

At the HRHT you can be sure to receive our rock star treatment, and all our staff will be thrilled to know that they had a special part in making your stay so memorable and having you feel this way!.

We hope to see you back for a third time!

Best Rockin' Regards,

D.Hunter
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

A lovely hotel, friendly staff, good food. Nice big rooms with open plan wash basins but separate shower and WC. Lovely roof top bar, amazing beach club area and nice pools. Separate adults only pool too, great pool for families too.

Stayed: December 2017, travelled on business
Thank Leiza S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Director de Relaciones Públicas at Hard Rock Hotel Tenerife, responded to this reviewResponded 5 April 2018

Hi Leiza S,

Thank you for sharing your feedback with us about the Hard Rock Hotel Tenerife!!

We always aim to make your stay memorable and we are thrilled ot know that you enjoyed many of the facilities our hotel has to offer!

Come back soon on a holiday so we can spoil you in our rock star treatment for longer!

Best Rockin' Regards,

D.Hunter
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

So... This is our 3rd time to the hotel and must say once again had the most fabulous holiday. Arrived on 9th March for one week. Stayed again in the Rock Royalty Studio Suite with an amazing sea view. Enjoyed the Rock Royalty Lounge with free flowing drinks as well as delicious snacks.
Rock Royalty - what can I say? Thank you to all the team who made the holiday truly memorable. You know who you are - however for others that do not - thanks to Arantxa, Christina, Maria, Ivett, Victor and Antonio. You all made us feel so welcome, like old friends.
As for the rest of the Hotel? Some minor points that were not as good as our previous stays: Unheated (at times) Eden Pool, No cloth towels in the toilets, No food available at Eden Pool area. These were small points but worth mentioning from a service point of view. They did not detract from the overall Hotel experience.
Your staff are truly brilliant and special mentions must go to Francesco in the main (Lobby) bar area - remembered us and our drinks from previous trips, always checking for top-ups. Thanks! Toluca, Vani in the Lobby bar - great service. Aro - who is now in The 16th, thank you for your warm welcome back. Harley the mixologist mixed some great drinks.
The Hotel remains one of our favorites both in terms of amenities, level of service as well as the great music we experienced.
We were also lucky enough to attend the Children of the Eighties party - well organised and a great night. The usual sore head the next day meant it must have been great. :-)
Needless to say we have already booked again for October. Look forward to it already!
See you all then! Ken & Gav

Room Tip: Rock Royalty - you will not be disappointed!
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank kingk5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Director de Relaciones Públicas at Hard Rock Hotel Tenerife, responded to this reviewResponded 5 April 2018

Hi Kingk5,

Wow!!! Thank you very much for taking the time to share with us your experience at the Hard Rock Hotel Tenerife!

We are so happy to hear that this was your third time back and your stay continues exceed your expectations every time! Our staff are true assests to the HRHT, and without them we wouldn´t be able to provide that rock star service that you describe and those little details that make the biggest difference on holidays! We will be sure to share your comments with them as it is words like yours that makes our job so rewarding!

Thank you very much and we can´t wait to have you back here very soon for your 4th visit!!

Best Rockin' Regards,

D.Hunter
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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