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Reviewed 8 March 2021

What can i say about my recent visit to the espectacular Hotel Royal River, Costa Adeje.....
It’s got to be tho most beautiful hotel i have ever visited.There is an attention to detail wherever you look.. the amazing

Date of stay: March 2021
Trip type: Travelled with friends
Thank Angiebonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier Fernandez, Marketing at Royal River Luxury Hotel, responded to this reviewResponded 8 March 2021

Dear Ms Dunn

There are no enough words to thank you very much for your visit and for your comments about our hotel and services on this site

We hope having the oportunity to welcome you back in the near future

Kindest Regards and our best wishes

Lydia Rguez
Dirección

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2021

We had a wonderful stay at the Royal River Luxury Hotel over the festive season. The hotel had great facilities and the decoration was super stylish with good attention to details. My favorite feature was the private pool connected to the river where you were able to swim surrounded by a lot of plants and vegetation. The hotel breakfast was also very high quality as were the restaurants where we had dinner a couple of times.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank JJJBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier Fernandez, Marketing at Royal River Luxury Hotel, responded to this reviewResponded 12 January 2021

Dear JJJBrussels

Thank you very much for choosing Royal River Luxury Hotel to enjoy the festive season

It is fantastic to read your comments about the facilities, decoration, and the services in our Restaurants.

It has been a pleasure to serve you during your stay and we do really hope having the opportunity to welcome you back in the near future

For everything you should need at any time, please do not hesitate to contact us. All the team is at your entire disposal

Kindest Regards
Lydia Rguez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2021

We were in a villa of the hotel Royal River from 27/12 to 2/1 and the only word to define our stay is AMAZING :)
The room is so beautiful, the hotel is so nice with different pool (the TOP is amazing), the food and beverage are very delicious in all restaurants...and the people from the hotel are so cute and attentive (especially Carlos thank you for your very good services) !
We will definitely come back at this hotel in the future :)
THANK YOU and HAPPY NEW YEAR to all the staff :)
Fanny & Damien

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank Damienrizzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier Fernandez, Marketing at Royal River Luxury Hotel, responded to this reviewResponded 7 January 2021

Dear Fanny & Damien

Thank you very much for choosing Royal River Luxury Hotel to enjoy your holiday

Thank you so much too for the lovely review about our services and staff.

Really looking forward to seeing you again soon.

Kindest regards & Happy New Year

Lydia Rguez
Hotel Manager

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Reviewed 25 December 2020 via mobile

On paper the hotel ticks all the boxes for us.

Paid up front £1548 for 3 nights. However, sadly we didn’t get to visit due to the actions of an obnoxious employee.

Pre arrival I made several attempts to contact the hotel through their website and email, but did not get a reply. After several phone calls I finally got directly through to the hotel and spoke to Jose. The conversation opener...“WHATS YOUR PROBLEM” I was asked in a curt and dismissive tone. I explained that I had made several attempts to make contact with the hotel via the website contact page without success. I was basically told I was lying as the admin department had not received anything. However, later in the day I got an email confirming that there was a problem in the IT department. No apology...

We were so much looking forward to staying here, but after careful consideration decided It was time to cut our losses and find another hotel.

Recently stayed at the Meliá Palacio De Isora and the GF Victoria. 2 fantastic 5 star hotels.

The hotel have said I will get a refund, but nothing has hit my account as I write this review.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank RichardQ220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier Fernandez, Marketing at Royal River Luxury Hotel, responded to this reviewResponded 7 January 2021

Dear RichardQ220

I would just like to clarify that this is not actually a hotel review.

It is a real sadness to read your displeasure but difficult to assimilate as you have never been here with us

I kindly invite you to contact me in private , at any time, for further comments

Best Regards
Lydia Rguez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 days ago via mobile
Google Translation

Date of stay: May 2021
Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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