I booked on line weeks in advance for FRS’s Cultural Tour on February 21st, which includes a crossing from Tarifa and a guided tour. FRS‘s website indicates the cost of this tour is 66€ and I booked four tours with a credit card. When we arrived, we found that we were not on the list for the tour and we were informed that the booking was only for the ferry crossing. When we enquired about the cost of the crossing + tour package, the response (strangely enough) was 66€ -- consistent with their web site. After some phone calls, the response was there was nothing to be done – I had apparently missed something on their site and booked for only the crossing. Wanting to be on a tour of some sort, we asked for options. We were told that for 20€ EACH, we could be transferred (by a non-FRS carrier) to the tour in progress. Seeing no other reasonable way to save the day, we paid the driver, and were taxied for about 20 minutes to meet the tour. 80€ for that ride seems exorbitant. FRS should have taken on some responsibility for at least a portion of the transfer or bargained for a better rate. BE CAREFUL if you chose to book a tour with them!
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