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“WARNING if you're considering an FRS tour in Algier - FEELING DISAPPOINTED”

FRS Excursion to Tanger
Ranked #65 of 95 Tours in Tarifa
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Attraction details
Owner description: Escápate con la excursión Tánger 1 día VIP Hammam y descubre todo el bienestar que Marruecos tienen reservado para ti.Travesía Fast Ferry Tarifa - Tanger - TarifaEncuentro con el guía personal en el puerto de TangerVisita panorámica en vehículo privadoSesión de Hammam (Baño turco con masaje)Té en el café "El Hafa"Almuerzo* en restaurante típico marroquí Traslado al puerto de Tanger
Reviewed 7 March 2018

I booked on line weeks in advance for FRS’s Cultural Tour on February 21st, which includes a crossing from Tarifa and a guided tour. FRS‘s website indicates the cost of this tour is 66€ and I booked four tours with a credit card. When we arrived, we found that we were not on the list for the tour and we were informed that the booking was only for the ferry crossing. When we enquired about the cost of the crossing + tour package, the response (strangely enough) was 66€ -- consistent with their web site. After some phone calls, the response was there was nothing to be done – I had apparently missed something on their site and booked for only the crossing. Wanting to be on a tour of some sort, we asked for options. We were told that for 20€ EACH, we could be transferred (by a non-FRS carrier) to the tour in progress. Seeing no other reasonable way to save the day, we paid the driver, and were taxied for about 20 minutes to meet the tour. 80€ for that ride seems exorbitant. FRS should have taken on some responsibility for at least a portion of the transfer or bargained for a better rate. BE CAREFUL if you chose to book a tour with them!

Date of experience: February 2018
Thank JimBoOtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRS I, Community Manager at FRS Excursion to Tanger, responded to this reviewResponded 9 March 2018

Dear JimBoOtt,

From FRS we regret the damage that we have caused you. In FRS we strive every day to improve our services by which appreciate your comment. To manage your case in a more individual way, please send us your personal information to communication@frs.es. Thank you and sorry for the inconvenience.

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Write a ReviewReviews (326)
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"cultural tour"
in 22 reviews
"fast ferry"
in 6 reviews
"mint tea"
in 6 reviews
"passport check"
in 5 reviews
"cap spartel"
in 4 reviews
"ferry crossing"
in 4 reviews
"hercules cave"
in 3 reviews
"through customs"
in 4 reviews
"from spain"
in 5 reviews
"ticket office"
in 3 reviews
"spice market"
in 2 reviews
"journey takes"
in 2 reviews
"moroccan restaurant"
in 2 reviews
"a large tour group"
in 2 reviews
"decent lunch"
in 2 reviews
"less than an hour"
in 2 reviews
"observation deck"
in 2 reviews
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33 - 37 of 326 reviews

Reviewed 16 February 2018 via mobile

We don't usually do guided tours but we saw much more than we would if we went round by ourselves. The guides, assistants and driver were very good and looked after me (who uses a mobility scooter) very well indeed. We had a great day out and thoroughly enjoyed ourselves. Well worth the money.

Date of experience: February 2018
Thank ian1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRS I, Community Manager at FRS Excursion to Tanger, responded to this reviewResponded 19 February 2018

Dear Ian S,

Thank you for your comment, we are glad to know that you enjoyed the trip. We work every day to improve our service and we appreciate your feedback.

We hope to see you soon on board.

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Reviewed 5 January 2018

Well 42 Euros for an adult without a car and a lousy service. The Moroccans are so slow it is hard to beleieve. On the Spanish side ist was ok.

Date of experience: January 2018
Thank Philippe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRS I, Community Manager at FRS Excursion to Tanger, responded to this reviewResponded 8 January 2018

Dear 535Sedaris,

In FRS we work every day to improve our services so we really appreciate your comment. From FRS we regret the damage that we have caused you and we are really sorry that you didn't enjoy the trip.

A greeting and we apologize for the inconvenience.

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Reviewed 26 December 2017

We travelled from Tarifa to Tanger - we could have gotten a free shuttle from the Algeciras Port to the Tarifa Port, but the timings were a little confusing so we took a taxi from our hotel to the Port of Tarifa. It is not far to travel. We had pre-arranged our ferry tickets on the FRS website at home, but we had to surrender these and purchase new ones (major train delay on the day of our ferry departure). The lady in the ticket office was very friendly. For an extra 8 euros, you could upgrade to the "first class" area which is right up the front of the ferry and includes a snack and a drink, and comfortable seating. After passing through a security check and a passport check, you board the ferry, leave your suitcases in the luggage area (some shelving at the bottom of the boat) then head upstairs and take a seat - or head to the 1st class lounge. The journey takes an hour, and because of the time difference you arrive at the same time you depart. It is quite a lovely way to travel across the Strait of Gibraltar.

Date of experience: November 2017
1  Thank Jacinta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRS I, Community Manager en FRS Excursión a Tánger at FRS Excursion to Tanger, responded to this reviewResponded 27 December 2017

Dear Jacinta,

From FRS we regret the damage that we have caused you. We invite you to help us continue to improve to mail calidad@frs.es in FRS we strive every day to improve our services by which appreciate your comment.

A greeting and we apologize for the inconvenience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 5 December 2017 via mobile

We stayed at Tarifa for two days , so we booked the Frs ferry and one day culture tour from Tarifa to Tangier. Ferry trip return trip took 2hrs ; The actual tour time was about 3 hrs , lunch 1hr and free and easy shopping time 1hr. The tour was not so attractive compare to our Gibraltar day trip ( just day before)which was much more enjoyable !

Date of experience: December 2017
1  Thank chin570909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRS I, Community Manager at FRS Excursion to Tanger, responded to this reviewResponded 11 December 2017

Dear chin570909.

From FRS we are really sorry that you didn't enjoy the trip. We work every day to improve our services so we really appreciate your comment.

A greeting and we apologize for the inconvenience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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