Just returned from el pourto ,after reading some bad reports I was apprehensive about going as we had booked 2 weeks holiday.we are 2 ladies in our 60s we are friends. It is not as bad as people make out but it is
not a holiday hotel it is more transient for people wanting to visit the area and have somewhere to lay their head .there is no appreciation that you have spent a lot of money to stay in their hotel.reception staff ok but they prefer Spanish residents , bar staff in reception area are so rude twice I tried to get served and they just carried on talking to each other so I walked away, no customer service skills at all.restaurant staff are very reserved only the odd one say hello..the best staff are the chamber maids they always speak and are very helpful..the rooms are kept spotless.we was never woke up early.the bathrooms are very small and not private at all.because we are friends one of us kept going out to give the other person privacy for the toilet,
Something needs to be done re pool bar it is our pool to use but you can only drink and eat anything bought up there.but it is expensive and some budgets won't stretch to using the bar.again some staff speak and make you feel welcome.breakfast good but evening meal needs looking at as it is repetative and uninviting unless you love sweet things.please be aware it is not mobile friendly with restaurant being up on the first floor of a different block so your down in one lift and back up in another .as the lifts are not very reliable it can take a while to get to the restaurant.
I wouldn't personally go back but it is central and very clean.maybe because I served all my career in customer service I expect to be looked after as I would have served residents.maybe they should have a mystery resident to report back to management re the failings of staff.after all we are the people who keep the money coming in and keep the Spanish economy going.please dont worry if you have booked to go as it is not to bad....

I would highly recommend this hotel. Alejandro on reception was very helpful on our arrival. Room was very clean and modern, not many facilities but was all we needed during our stay. Pool area was great too, table service was slow at times but nothing to complain about. The food and drinks served were also good. A lot of the reviews mention the lofts being an issue but we never had to wait for more than a minute or so. The location of the hotel is what really did it for us, you step out the hotel to the beach. Also there are some amazing restaurants if you turn right out of the hotel and then right again, you’ll find a whole street of restaurants with outdoor seating, very authentic. Patagonia is as our favourite.

Visited on a girls weekend with 3 other family members. 1 room wasn't ready when we arrived but Mohammed on reception was absolutely lovely (if a little flustered!) and offered a couple of options, and it was sorted fairly quickly.

The rooms themselves are very basic but clean and big enough for 2 people. The frosted glass wall which partitioned the bathroom from the bedroom is particularly odd but not a massive issue, just don't look!

The Skybar and pool is lovely. In no way big enough for the amount of guests but we just went to the beach during the day then came back on the afternoon. We always got a sunbed and usually one of the 2 daybeds too which my teen daughter loved. Drinks were decent quality and prices were similar to the nearby bars. The most beautiful views!

The hotel is right in the middles of the bars and restaurants and over the road from the beach. Location really is spot on

Downside - those lifts! Plenty of them, it's a bit of a frustrating game to watch them zoom past while you wait. Tiny metal coffins but they did the job. I think if we were there longer than a few days it would have become very tiresome. Especially to get to the pool as only 1 lift goes there.

It also seems a mainly adult hotel, there is nothing there at all for kids and the pool is 5ft deep all around so I wouldn't choose to go here with a family

Overall we had a lovely time and would return if we were on an adults only short trip again