Reviewing on the basis of travelling as a family of 3 with a 21 month old.
Having stayed in the area in various places over the past 5/6 years I am confident I would not stay here again. Most recently we stayed in the Nuria Sol apartments across the road - these are much better for families and generally much more accommodating and friendly. The area itself is great for everyone, Los Boliches is our preferred part of town and everything really is on your doorstep.
On to my reasons not to stay in this particular accommodation -
1 - emailed in advance of our arrival to request a cot and a high chair for the room, to be told they are charged INDIVIDUALLY at 5euros per day = 100euros for a 10 day break! I have never been charged anywhere else. When we arrived I politely conveyed my upset at this to the Manager and concierge on duty, both of whom were very nice but explained it is company policy so nothing could be done. I have never encountered this issue anywhere else and this is my main reason for not recommending to families. Imagine having more than one child? You'd be a week's spending money out of pocket on arrival!! I was told this is mentioned on the website but we booked via JET2 and it is not clear - it should be called out explicitly in my opinion.
Luckily for us we ended up not paying for either as a family friend living in the area offered to lend us both items.
2 - you're only given one key, 5euro for a second one, 30euro to replace if lost (fair enough).
WIFI is free but limited to 2 devices so can't both be on your phone and log in another device, eg an ipad for the kids, without one of you logging off. Extra charge for another passkey.
3 - given apartment on the first floor on a level with the pool. I realise they have to give someone these apartments but i don't recommend them (especially given the ones on the poolside of the building are smaller, FYI.) The sunbeds are right up against your balcony - not great for siesta for adults nevermind toddler napping! It also had only a shower cubicle when, with a toddler, a bath is a must. This was our main reason for requesting a change, along with wanting an apartment higher up with a view. 30euros to change, pretty fair. We were given an apartment on 8th floor on the streetside the next day. The apartments on the street side of the building are much bigger and have a bath, which was perfect.
4 - attitude. Second day (when we were moving) we were told could move from approx 3pm - no problem. Went to reception and was given key to new apartment, then told we could take our time moving - baby, cot, cases etc. Great, thanks. 10 mins later, mid move, knock on the door from a very rude dark haired woman from reception, impatiently requesting that we moved faster so they could clean the room. I explained we were going as fast as possible with the baby and all our stuff and were told we could take our time (I wasn't expecting to take more than half an hour but 10 mins was pushing it!) She was very abrupt and rude.
Once we moved to the new room I realised we didn't have a sheet for the cot. The previous night it was too late to do anything about it. I called down to reception and spoke to the same lady to ask for a sheet for the cot. I tried to explain my request, met a couple of times with "I don't speak English" and eventually got her to understand, only to be met with a rude "no". I couldn't tell whether or not this was to do with it not being their cot, but one i had brought myself, but nevertheless it was clearly not something she was willing to do. I then said ok what if i want an extra sheet for the bed, to which i was also told no.
By this time we had already nicknamed the place the '5euro hotel' and so i was half expecting a charge but not an absolute, and rude, no. I hung up.
5 - there are no brushes or mops in the apartment, cleaning/sheet changing is every 4 days so with a toddler to clean up after this wasn't great. we did our best with kitchen roll and wet wipes but would have preferred to be able to clean a bit more.
6 - 2 calls to maintenance, one because there are no instructions for the washing machine and one when the air con stopped (both dealt with promptly and the maintenance guy was lovely).
All the other staff we spoke to were lovely apart from the particularly rude brunette.
I was definitely disappointed overall and like i say, wouldn't stay again.
It won't stop us going back to the area though as it is our favourite place.
