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Paul S
County Waterford, Ireland

Business trip

Review of Abbey Hotel
4.0 of 5 bubblesReviewed 16 Feb 2020via mobile
Stayed in the Abbey hotel for one night. Location is great for the train station. Rooms are comfortable but a little dated. We ate in the bar as the weather was so bad we didn’t want to go into town. The food was surprisingly good for hotel food. The bar was busy with people eating for a Monday evening with locals and tourists. It is very reasonably priced for accommodation and food.
Date of stay: February 2020
Trip type: Travelled on business
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Geraldine G, Public Relations Manager at Abbey Hotel, responded to this review
Responded 24 Feb 2020
Dear Paul,

How lovely to read your compliments about your recent stay at the Abbey Hotel. Yes indeed our bar food is exceptional and we are regular winners of many RAI awards down through the years. I will be sure pass your comments to our management and staff. We hope you will consider the Abbey again on your next visit to Roscommon town. Please contact us direct by emailing frontdesk@abbeyhotel.ie when making your next booking to ensure you get the best rates.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 February 2020

This is not a reflections on staff as they were all lovely but it's over priced for the quality of the rooms.

The room we were in was very worn and definitely hasn't been upgraded in any way in a minimum 10 years. ( I'd say maybe even 20 years)

I wouldn't go back and would put my money towards a room in a nicer place.
Maybe it would help with expectations if there was some way of telling quests that the rooms are going to upgraded soon so they knew the rooms would be like that.

It isn't up to four star standard and I'd say would barely meet a 3 star standard.

Sorry

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank landofheartsdesire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Geraldine G, Public Relations Manager at Abbey Hotel, responded to this reviewResponded 13 April 2020

Dear guest

We are disappointed to hear that your recent stay did not meet your requirements however we wish to assure you that plans are underway ;as soon as this pandemic subsides) to refurbish the bedrooms and bring to them up to standard similar to the rest of the hotel. We sincerely hope we will have the opportunity of welcoming you back again.

With our very best wishes

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Reviewed 12 February 2020 via mobile

The weather was bad and I was tired . Thanks so much for Orla on reception for sorting me out. Orla was so understanding . This hotel is very warm and accommodating . I loved my room as it was part of the original structure . Thanks again Orla

Date of stay: February 2020
Thank mc097
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Geraldine G, Public Relations Manager at Abbey Hotel, responded to this reviewResponded 22 February 2020

Dear guest,

Many thanks for your feedback. We hope to have the opportunity of welcoming you back again in the near future

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Reviewed 5 February 2020

Bedrooms comfortable, clean & of a good size. Hotel has good facilities, although pool can be very busy at times. Good choice of bar food & good value with prompt friendly service. Staff very attentive & helpful

Date of stay: February 2020
Review collected in partnership with this hotel
Thank annienash
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Geraldine G, Public Relations Manager at Abbey Hotel, responded to this reviewResponded 6 February 2020

Dear Annie

Thank you so much for taking the time to give your positive feedback about your recent stay at the Abbey. We hope you will consider the Abbey next time you are visiting Roscommon and be sure to contact us directly when making your booking to avail of your 10% loyalty discount card.

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Reviewed 4 February 2020

One night stay while visiting nearby relatives. Arrived late evening and left early in the morning. My stay comprised - a pint of Guinness in the bar on arrival (nice enough), a good enough night’s sleep in quiet surroundings, and early breakfast (which was perfectly adequate).

The decor of the hotel is very traditional and perhaps just the wrong side of worn.

(I qualify all of the above by the fact that the night before I had been spoilt by the luxury (and expense) of the Westbury in Dublin - so perhaps judgment might be impaired a little.)

Date of stay: January 2020
Review collected in partnership with this hotel
Thank Chud1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Geraldine G, Public Relations Manager at Abbey Hotel, responded to this reviewResponded 5 February 2020

Dear Chud

Feedback is always appreciated from our recent guests and your comments have been passed to owners and management. There are plans for a refurbishment of our bedrooms later this spring. We are glad you enjoyed the Guinness and had a comfy and relaxing nights sleep. We hope you will consider the Abbey again on your next visit to Roscommon. Please be sure to contact the hotel direct on 090 6626240 and avail of our 10% loyalty discount card.

Best wishes

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Reviewed 2 February 2020

When I arrived at the hotel the reception staff were helpful and informative. The room was comfortable and clean. However, the bathroom was a little bit chilly. The restaurant was closed when I was there but the bar menu was extensive and service was good. Bar staff attentive and nice atmosphere all round. Only negative aspects of the visit was when I was leaving early in the morning. The car park and drive were very poorly lit, otherwise a lovely stay at the Abbey Hotel.

Date of stay: January 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Trish1604
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Geraldine G, Public Relations Manager at Abbey Hotel, responded to this reviewResponded 5 February 2020

Dear Trish

Thank you for your feedback about your recent stay at the Abbey. We are glad to hear you enjoyed your dining experience, our bar food menu is extremely popular with all our diners. It’s unusual that you found the car park poorly lit on departure as we have ample lighting along our avenue, in our public car park and all around the circumference of the property. This is on a timer and automatically sensored to come on during nighttime hours. Next time be sure to contact the hotel directly to avail of our 10% book direct offer. We look forward to welcoming you back again in the near future.

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